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What Patients (Short Term Post-Surgery) Have to Say
Satisfaction Surveys are distributed to all discharging patients. This information is invaluable and helps us monitor how well we are doing. Below are comments from the Short Term Stay Survey.
"....During my stay at Marianwood, the staff treated me with the utmost respect and courtesy. The waiters in the kitchen and dining areas were also very nice and tried their best to please all of the requests of the patients. Any hospital stay is somewhat stressful, but the attitude of the staff here is both compassionate and friendly. Were I to need this type of care again at some time in the future, Marianwood would be my destination of choice."
"....We found the staff highly competent and responsive, kind and skillful. We particularly liked how well people worked together. Requests to talk to a nurse, nurse practitioner, or doctor were always honored."
"....All my aides were good. I loved my room and atmosphere. I shall remember each who served me. Thank all of entire staff and God bless. A beautiful facility."
"....Food was prepared so well; was just to my liking! The kitchen staff should have extra thanks. I actually was able to gain a bit! Keep up the good work! It was a good rest! Love the cats also."
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2005 Short Term Care Survey Results
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Satisfaction Surveys are distributed to all discharging patients.
The average YTD response rate was 38%.
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Short Term Care Survey
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1st Qtr
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2nd Qtr
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3rd Qtr
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4th Qtr
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Atmosphere
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92%
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88%
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88%
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86%
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Dining
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73%
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73%
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73%
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75%
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Responsiveness
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89%
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85%
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83%
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87%
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Nursing
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93%
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89%
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90%
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93%
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PT/OT/Speech
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96%
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86%
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88%
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90%
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Input in goals
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85%
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79%
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77%
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85%
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Pain Mgmt
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91%
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85%
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83%
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92%
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Call lights
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78%
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75%
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73%
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77%
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Dr. Response
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86%
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82%
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78%
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80%
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Ready for home
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87%
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83%
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83%
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84%
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Recommendation
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93%
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87%
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86%
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90%
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What Residents (Long Term Care) Have to Say
All residents able to participate, are interviewed quarterly by an unbiased source. Long term care residents are fairly content. Many state they "feel safe" and that their caregivers "are all good." When asked "What do you like most about Marianwood?" this what we were told:
"....the help I get; the staff is kind."
"....the variety of things like activities, church, TV, entertainment."
"....The food is good."
"....Freedom to go to activities."
"....Good care and good weather." (Not sure we can take credit for the weather!)
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2005 Long Term Care Survey Results
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The ratings are based on a scale of 1 to 4, with 4 being the highest score. All residents able to participate, were interviewed by an unbiased source. Results are submitted anonymously.
The response rate was 77%.
Starting in 2006 the survey will be conducted annually.
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Long Term Care Survey
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Qtr 1
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Qtr 2
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Qtr 3
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Care by doctor
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3.1
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2.6
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3.0
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Opportunity to have input into your goals
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3.1
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2.7
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2.8
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Management of your pain
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3.0
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2.9
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2.9
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Staff responsiveness to your concerns
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3.1
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2.8
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2.9
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Treated with dignity & respect
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3.2
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3.1
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3.0
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RecreationTherapy
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3.2
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2.9
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3.0
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Cleanliness of room
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3.5
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3.1
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3.1
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Pastoral Care
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3.4
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3.0
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3.0
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Call lights during day
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2.9
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2.8
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2.9
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Call lights during evening
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3.0
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2.7
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2.9
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Call lights at night
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3.0
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2.8
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3.0
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Noise level at night
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3.4
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3.1
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3.2
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Overall PMW rating
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3.2
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3.0
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3.2
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