When your doctor schedules you for a test, procedure or admission at Providence Portland Medical Center, we will try to contact you prior to your scheduled visit to obtain current demographic and insurance information. If you are having a surgical procedure, you may also schedule an appointment to speak with a pre-admission nurse to obtain further information and have your questions answered about the procedure you will be having.
Preregistering prior to your visit will expedite your registration process when you come to the hospital. If you prefer, you can use our Web site to preregister for an upcoming service at our facility.
If you would like to phone us to preregister for your scheduled service, you may reach us at:
When you arrive for your services at Providence Portland Medical Center, you will be greeted by a registrar who will gather information, obtain your signature on consent forms, and provide you with Patient Rights and Responsibility and Advance Directive information.
Your room assignment (for an inpatient or surgical visit) is based on your diagnosis and the room availability on the day of your admission. Private (one bed) and semi-private (two bed) rooms are available. Unfortunately, we cannot reserve a specific bed or nursing unit prior to your admission.
There are televisions and telephones provided in each patient room, except the critical care unit. To make a local call, dial 9 and the number. To make a long-distance call, you can dial 9-1 and provide your calling card information or contact the hospital operator by dialing "0."
Personal Belongings
Keep your valuables and other personal belongings secure by following these recommendations:
Keep no more than $10.00 in your room.
Leave your wallet and credit cards at home, or have them placed in the hospital safe.
Leave your jewelry and other valuables at home.
What to bring:
Your insurance card (if you have not been preregistered)
Robe and slippers
Toilet articles (comb, brush, razor, toothbrush and toothpaste, etc.)
A few dollars for personal items (newspapers, etc.)
Nutrition Services
Well-balanced and nutritious meals are a very important part of your care at Portland Providence Medical Center. You will be given a menu every morning to select the next day’s meals. Patients are served breakfast between 7:30 and 8:30 a.m., lunch between 11:30 a.m. and 2:30 p.m., and dinner between 5 and 6 p.m. Your meal may need to be delayed if you are scheduled for a special test or treatment.
Leaving the Hospital
Planning to leave the hospital is part of your care. As a patient at Providence Portland Medical Center, you may leave the hospital when your doctor determines that it is medically appropriate for you to go home or to another care setting.
Your doctor, your primary nurse and other members of the health care team will work with you and your family to plan your discharge. If you have questions about your post-hospital diet, activities or other matters, please be sure to ask.
Before You Leave
Before you leave the hospital, please make sure you:
Have all of the personal belongings you brought with you, including any that you put into the hospital safe.
Have necessary instructions from your physician.
Understand all your discharge instructions. The staff is available to answer your questions.
Have a location, time, telephone number and contact person concerning any community services you have been referred to.
Know if you are participating in any follow-up care.
Your nurse will assist you throughout the discharge process.
Medications
Upon your discharge from the hospital, your physician may prescribe prescriptions for you to take at home. Although our Inpatient Pharmacy does not fill prescriptions, you may wish to have your prescriptions filled at the Providence Plaza Pharmacy, at 5050 NE Hoyt. As you prepare for discharge, please let your nurse know how you want your prescriptions handled. If you choose the Plaza Pharmacy, your prescriptions can be faxed to them ahead of time so they will be ready when you arrive. The Plaza Pharmacy is open Monday through Friday, 8 a.m. to 6 p.m. You can call the Pharmacy, ext. 56296 or (503) 215-6296 outside the hospital. Your discharge medication costs will not be included in your hospital's bill.
Home Services
Providence Home Services offers a network of services designed to address the complex needs of patients and their families, including:
Home Health
Home Hospice
Home Infusion
Home Oxygen and Medical Equipment
Special Services
Interpreter Service
Interpreter service is provided for patients whose primary language is not English. American Sign Language interpreters are also available, as needed. This service is offered free of charge to patients. Please let us know during pre-admission if interpreter services will be needed during your hospital stay.
Hearing Impaired Persons
Telecommunication devices (TTY) are available for hearing-impaired patients or for patients wishing to communicate with a hearing-impaired relative or friend. Amplified handsets are also available. These services are also provided free of charge. Your nurse can help you access these services.
Sight-Impaired Persons
Seeing eye and other dogs used for special needs are welcome throughout the facility. Any patient or visitor who would like an escort may contact a hospital employee who will make the necessary arrangements.
Notary Public
The services of a notary public are available for patients free of charge during your hospital stay. Contact the admitting department at (503) 215-6110 to arrange for these services.
Out of Town Lodging
Whether you’re away from home for your own medical treatment, or need to be near someone who is ill, Providence Portland guest accommodations provide a comfortable place to stay near the hospital. Several types of accommodations are available for individuals, couples or families.
We have one floor of guest rooms in Providence Hall within the Medical Center. These rooms are furnished, and have linen and housekeeping services daily. Single and double rooms are available, and include a phone. Bathrooms and lounge areas are shared.
Apartments are available for out-of-town patients and their families within a block or two of the Providence campus. The units are furnished, including dishes, telephones and television.
Access Services staff will be glad to help your out-of-town visitors with directions to a hotel or motel, provide information about bus and light rail routes and schedules or make arrangements for alternative lodging. Some local hotels and motels have agreed to offer special rates to Providence Portland visitors. Mention that you’re a hospital visitor in order to receive the quoted rate. Information on local hotels/motels and restaurants is available at the Information Desk in the hospital lobby. If you would like this information prior to your stay, please call us at (503) 215-6110.
An Advanced Directive is a form that allows you to indicate your medical treatment choices before the need arises. If you are ever unable to communicate your desire for medical treatment, the Advance Directive can speak for you. It also allows you to choose someone to speak for you if you are unable to communicate your wishes about your medical treatment. The registrar will offer you this information at pre-admission or admission. If you have completed an Advance Directive, please bring it with you at the time of your hospital admission. This document will be placed in your medical record.
Patient Rights & Responsibilities
We believe that patients have the right to:
Receive considerate and respectful care.
Know the names of all doctors treating you and which doctor is coordinating your care.
Obtain clear, complete information concerning your care and your continuing health care requirements from your doctor or hospital staff.
Be informed of the reasons for any procedure or treatment before giving consent. The information supplied usually includes a description of the procedure or treatment, the significant risks involved, reasonable medical alternatives, and the probable length of time for recuperation.
Refuse treatment and to be informed of the medical consequences of your refusal.
Privacy and confidentiality in regard to the discussion and performance of your health care.
Expect confidentiality in regard to your records and communication.
Be informed by your doctor, before you are transferred to another health care facility, of the need for the transfer and alternatives to it.
Refuse to participate in research projects or procedures.
Examine your bill and have it explained, regardless of payment sources.
Supportive, social and pastoral services that will enhance your decisions for treatment and your recovery.
Change physicians, and receive assistance in finding another physician.
Prompt evaluation and effective treatment for pain.
Information about the hospital’s procedure for review and resolution of patient’s concerns.
We believe patients have the responsibility to:
Actively participate in decisions about your health care.
Be as accurate and complete as possible regarding your medical history and treatment.
Let your doctor or nurse know if you are concerned about a treatment or if you cannot or will not follow a certain treatment plan.
Follow your doctor’s advice regarding your level of activity, diet and other health care requirements.
Be considerate of other patients. Noise can be irritating to nearby patients.
Use hospital property and equipment only for their intended purpose.
Examine your bill and ask any questions you may have regarding charges or method of payment.
Communicate unrelieved pain so you can receive prompt evaluation and effective treatment.
Your Stay