Your Medical Center Bill
Each time you receive care at a Providence facility, or your doctor sends a lab or pathology specimen to us, a new account will be opened for you. Each account generally ties to a specific date of service.
Bills and Statements
In most cases, the first bill should arrive about ten days after initial care. It will include a detailed description of the services provided for that account.
Every thirty days thereafter a monthly statement should arrive that will include summaries for all accounts for the entire family (or guarantor). If you prefer individually monthly statements instead of family or guarantor statements, please call the business office and ask to be your own guarantor.
The monthly family statement identifies the amount due from your insurance company, and the amount due from you for each account. The statement also will include payments or new charges that occurred during the month.
At any time, you may request additional information about itemized charges by contacting the business office. Some tests, services or treatments require service from a physician who is not an employee of Providence. Such a physician will bill you separately for services rendered. In some cases, you may not actually receive direct care from the physician that provides a service. Examples of these physicians include pathologists, radiologists, cardiologist, anesthesiologist, and other specialists who submit separate bills. If you have questions about these bills, please call the number printed on their statement.
Billing Your Insurance Company
Providence will submit bills to your insurance company when compete information is supplied. Please remember that your policy is a contract between you and your insurance company, and you have the final responsibility for payment of your medical bill. If your insurance company does not pay within forty-five days of billing, please contact them to resolve the delay. Secondary insurance is billed after the primary (or first) insurance pays.
Payment Options
After your insurance company processes the bill (also knows as a claim), the balance (amount owed by you) is due within thirty days. The balance can be paid in any of the following ways: automatic credit card, payment plan, cash, check, online billpay or credit card. If you need a payment plan, please call the business office to make arrangements.
If You Are Covered by Medicaid
We will need a copy of your Medicaid card. Medicaid also has payment limitations on a number of services and items.
What to Do if You Can't Pay Your Bill
If paying your bill creates a financial hardship, you can apply for financial assistance. Partial or full financial assistance may be available based on established guidelines. Consideration for assistance includes the patient's (or responsible party's) income level, existing debt, assets, number of people in the home, and other indicators of inability to pay.
For instances, full financial assistance for Providence medical services is usually available to household whose annual income is up to 125 percent of the Federal Poverty Guidelines. Families whose annual income is above 125 percent of the Federal Poverty Guidelines may still be eligible for partial assistance with their Providence medical bills.
Requesting Financial Assistance
To request an application for financial assistance, or to obtain aid in applying for Alaska State Medicaid coverage or other available coverage, call our financial counselor at 261-5020.
Contact Us
Please contact the business office at (907) 565-6500, from 8:00 a.m. to 4:30 p.m., Monday through Friday. For walk-up assistance, please visit our Customer Service window at Providence Alaska Medical Center during the same hours.
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