Hiu kwan V. Au, PA-C Providence Medical Group

Languages: Chinese - Mandarin, English
Specialties:
Professional Associations
  • American Academy of Physician Assistants
  • Association of Family Practice Physician Assistants
  • Washington Academy of Physician Assistants
Personal Interests
I enjoy traveling, learning about other cultures, reading, trying out new recipes and spending time with family and friends.
Board Certifications
  • National Commission on Certification of Physician Assistants, Physician Assistant
PATIENT RATINGS AND COMMENTS

The Patient Rating score is based on responses given during the CAHPS Patient Experience Survey.Responses are measured on a 10 - point scale, with 10 being the best score. These scores are then translated to a 5 - point scale in order to display results in a 5 - star rating.Comments are also gathered from the same survey and displayed in their entirety with the exception of any language that may be considered slander, libel or contain private health information, which will be removed prior to publishing the comments.

 

4.0 out of 5 (100 Ratings, 39 Comments)


90

09/28/2017
PAC Au is always very knowledgeable, friendly and caring
100

09/28/2017
my doctor is amazing! she is very caring about my life style along with my heath . very easy to talk to and does all she can to help me
80

09/19/2017
I find Ms Au to be very conscientious in regards to my healthcare.
100

09/13/2017
Vivian was a delight! I went due to needing a prescription for asthma which I had no more refills...I not only got the prescription, she took the time to show me how to properly use the inhaler with spacer.What a treasure you have with her.
90

09/13/2017
Wait time was 45 mins before I could see the Dr. would have been bad if i had another appt afterwards. Usually the wait is not this long.
20

08/23/2017
This provider made me uncomfortable and anxious. She did not address a concern that I brought up and seemed to have her own agenda. I will not be seeing her again.
10

07/26/2017
I am so dissatisfied with my visit and the lack of care I receive that I will be transferring my medical records and choosing a provider outside Providence. I can't tell if my provider is terrible or the practice management lack a patient centric culture. [...]
100

06/28/2017
[...] my PA is very excellent will follow wherever she goes to she is very very excellent.
40

06/26/2017
trying to get treatment for sleep apnea and was completely let down by the process. the Doctor that I had before was much better. the Doctor treating me know has a difficult time communicating and seems rushed.
100

05/04/2017
Any time she is running late, she Never rushes through my visit. She is always friendly & on top of things. I wish all my family could have her as their PCP. The can't because the practice is not taking new patients at the moment.
10

05/03/2017
pushy with her own beliefs. left feeling worse with no resolution to my problems.
100

04/26/2017
Vivian was very thorough for my wellness check. she took time to talk to me about my overall health. she made recommendations for vaccinations and test for someone my age. I felt respected and well cared for.
80

04/12/2017
This was a very good visit. I had entertained the thought of transferring my care, within the Providence group, but will stay with Ms. Au. She accepted my request for prescribing my medication; my request to see a specialty provider, within a medical group I had seen previously and which is five minutes from my home, rather than 30 and we looked at my medical records together. I was very impressed with Ms. Au on my first visit and again on the last visit. She was very supportive and encouraging.
70

04/08/2017
Provider was very good. I did not receive my test results in the time she stated, however, so I messaged my usual provider who looked up the results and messaged me back. I did not get other notice of my test results being back until about a week later.
100

03/29/2017
easy to talk to
0

03/10/2017
Done seeing this provider. No callback after leaving 3 separate messages in the past. During the appointment - she recommended tests that were already performed. Requested a 1 year refill for blood pressure medication and refused without adequate reasons. Never seems to listen, but seems to be very opinionated.
70

02/22/2017
I get medication monthly. due to what it is I have to call it in EVERY month THEN pick up the proscription at the clinic. resently when calling it in as usual the lady I spoke with at the clinic said I am now to just call it in using the pharmacy and the pharmacy will fax the clinic the request. So when I did that the pharmacy said no I need to go through my clinic. ???? also I went to pick up my script at the clinic and realized I left my purse at work so I had no id. was just about 5 [...] the lady proceeds to tell me it's to late now... after 5 they stop giving out scrips?? mind u I work Monday-Friday 8-5 was completely out of my meds they still said sorry not sorrry u have to come back? I just felt like I was being set up to fail didn't really seem like anyone was interested in helping me. I also wasn't notified when they changed the proses regarding times we are allowed to pick up prescription..
80

02/15/2017
I really like my provider, but last I heard she is not accepting new patients so I would not recommend her.
100

02/09/2017
My provider is exceptionally caring, understanding, and sympathetic. I feel super comfortable in her office and can talk openly and honestly about all topics related to my overall health. Her assistant is incredible as well! A great team!
100

01/30/2017
all good
90

12/07/2016
I thought the MA and provider were very good.
60

11/28/2016
There still seems to be difficulty in attending to personalized patient care and taking care of computerized chart notes in the presence of the patient. Takes away from the experience in a negative way, not feeling like needs were met because provider and staff were entering data and that this took priority. Didn't get questions answered because there was no INTERaction.
80

11/23/2016
started with Dr [...]. assigned to PA who appears very busy. waited 45 minutes in waiting area and 15 more in the exam room. Vivian is friendly and explained procedure very well. MA professional and courteous.
50

11/14/2016
I feel she doesn't listen to me at all - I've been seeing her for one year now - I finally got her to direct attn to my hip / knee / back pain - - - but I've been telling her since day one. I listened to her - have changed my diet to vegan - have been doing this or that exercise - have brought in EVERYTHING she asked for (photos of diet - vitamins I take - a list of blood pressure readings I've taken at home - etc) but it took her one year - with my constant prodding - to finally consider my pain - - - - THEN - she ordered X-rays - yep - I've got a problem - - - - - I have an appt with another doctor in the same building / system for Jan - - she's a DO - and I hope she will address my situation and tell me what to do about the pain and restrictions.
40

11/14/2016
things were lost in communication. she assumed I knew healthcare lingo that I just dont so I it took awhile to "get" what was going on. My diagnosis was wrong after seeing a specialist and Im still not well.
20

11/02/2016
I felt that Vivian Au did not listen to my health concerns, suggested instead that I follow-up with another appointment. She was 20 minutes late and then told me we'd run out of time because my appt. time had ended. Very impersonal bedside manner too.
100

10/19/2016
She was a great listener and gave very practical and clear medical advice. Very helpful.
60

10/17/2016
She told me my foot Cray was normal when there is a bone spur noted on my "plantar" something. I need more information on that and she wrote in a place I can't respond to. [...]
20

10/14/2016
Something felt very alienating about my interaction w/this dr.
100

10/12/2016
My care provider Vivian AU is very attentive to my needs. Although I am a new patient since I believe December 2015 or January of 2016, I feel very fortunate to have Vivian as my provider. I feel that she really listens to me when i have questions or concerns and has a very kind bedside manner. would highly recommend her to others.
80

10/11/2016
Was not able to get an approval for a prescription for medication from my provider dropped of at [...]. The prescription needed approval from insurance co. Called the office 2 times [...] and did not get a return call or approval sent to insurance. The drug store sent two faxes to the office. Had to pay for prescription out of pocket [...].
100

10/05/2016
PA Au seems genuinely interested in my care and health and has always taken the time to understand my concerns or needs. She is very respectful and polite. Although she usually runs a few minutes behind on the appointment times, she is still prompt to attend to me and I honestly don't care that she's late because she is such a good provider and takes the time I need once she gets to my room.
90

09/29/2016
I have always been very pleased with the care, attention and time spent by Dr. Au, her MA and the facility staff. In spite of the difficulty of juggling patients, personalities, conditions, time etc. Dr. Au and her MA never make me feel rushed. They always leave me feeling like I am their only patient.
100

09/28/2016
I've never felt so comfortable around a medical provider before. She is so easy to talk to an very personable.
100

09/28/2016
All were very friendly and professional
60

09/23/2016
Appt was for 4PM. Provider finally came into the treatment room at 5:10 PM. Very frail, elderly ill man waiting over an hour past his appointment time? Really? Caring? Professional? Hummmmmm
100

09/20/2016
Great Care!!
50

09/07/2016
Our communication about my concerns regarding my prescription medication fails at all levels. What I hear, from her, is what is convenient for her, not necessary, important or convenient for me. She said she doesn't have time to manage my medications, which I am not expecting or asking her to do. Rather, I have suggested she consider the way providers, for the past 20 years have done, for me, which has worked perfectly and seemlessly. She would not even listen, discuss or consider what I had to say. I understand appointments are for 20 minutes. At my [...] visit, I spent 20 minutes with [...], before Ms. Au arrived, which made for a very hectic, hurried, unsatisfactory visit. I appreciate we are just beginning a professional - patient relationship. In order for it to succeed, she needs to not only listen, but hear me. [...]
100

09/06/2016
I have very good experiences with the Westside clinic.
1568794543
 
Providence Medical Group West Olympia Family Medicine
1620 Cooper Point Road Southwest
Olympia, WA 98502
360-956-1643