Kaitlin G. Bock, ARNP Providence Medical Group

Languages: English
Specialties:
Accepting New Patients
Education
Institution
Type
Master of Science in Nursing, Pacific Lutheran University
Medical School
Board Certifications
  • American Academy of Nurse Practitioners, Nurse Practitioner-Family
PATIENT RATINGS AND COMMENTS

The Patient Rating score is based on responses given during the CAHPS Patient Experience Survey.Responses are measured on a 10 - point scale, with 10 being the best score. These scores are then translated to a 5 - point scale in order to display results in a 5 - star rating.Comments are also gathered from the same survey and displayed in their entirety with the exception of any language that may be considered slander, libel or contain private health information, which will be removed prior to publishing the comments.

 

4.8 out of 5 (187 Ratings, 58 Comments)


70

09/25/2017
Sometimes hard to get through to leave a message or talk to a nurse..!!
70

09/06/2017
had lab test for TSH . Got results on line that evening. was told by provider she would be in contact with me in two days since she was out of clinic next day. did not hear from her in that couple days so I sent an email to the office and I received a response from her nurse stating she was out of the office Thursday and the rest of the week and I would hear from her on Monday . Monday came and went and I did not hear from her so I sent another email on Tuesday and finally got a response I believe Wednesday or Thursday from another practitioner . I was anxious to get the results to see if she was going to do the prescription the way she mentioned in the visit because I had to get my other prescription updated as soon as possible. I was somewhat disappointed when I was told she would be in contact with me a couple different days and I never heard anything .
50

09/06/2017
Kaitlin forgot to order the necessary blood tests and scans that should have been performed before my appointment so we could discuss the results. I feel like she is not very in tune with my needs. she also forgot to call in my prescription to my pharmacy following my appointment as promised. I'm not terribly satisfied with this care provider.
100

08/10/2017
Kaitlin Bock was very knowledgeable and helpful, answering all of my concerns with a smile. Excellent bedside manner!
100

08/07/2017
I feel that I receive excellent care from this clinic and Kaitlin Bock!
100

07/31/2017
excellent!
100

07/27/2017
Made me feel very comfortable and easy to talk to.
100

07/23/2017
Always pleasant and informative.
100

07/08/2017
Katlynn Brock is awesome, She has helped me to get my diabetes managed and has always encouraged me to do better in a non judgmental way. she has always listened to me sympathetically which is why I have chosen to continue treatment with her, rather then returning to my PCP for my diabetes management.
100

06/21/2017
Although this provider is a specialist, she was willing and able to intelligently discuss other concerns about and aspects of my health beyond my primary diagnosis.
100

06/21/2017
This was by far the best experience I've had. I learned more in my 30 min appt about my condition then I have ever known and I've had this condition for 19 years! THANK YOU for taking the time to ensure I really knew about my condition! So blessed to have you as apart of my care team! Thank you!
100

06/12/2017
very professional well educated kind and encouraging
100

06/02/2017
Ms. Bock was super helpful in starting the process for setting me up with an insulin pump, and I look forward to meeting with her to continue the process. I am happy that Dr. [...] sent me to Dr. [...]'s office to start the pump process. EXCELLENT CARE ALL AROUND, and I am lucky to have them!
100

06/01/2017
I found Kaitlyn Bock to be very knowledgeable and thorough in discussing my condition. I look forward to working with her in the future.
100

05/31/2017
this was my first visit with this provider. She was warm, respectful, knowledgeable and informative. Wish all my healthcare providers were exactly like her!
100

05/29/2017
Kaitlin explained clearly my medical issues and never made me feel I was a bother or anything else than intelligent and never indicated she was in a hurry to end the appointment.
100

05/22/2017
I have had nothing but excellent care under my present provider and also feel that my health is being given the ultimate priority. Thank you.
100

05/17/2017
Kaitlin Bock listened to what I had to say and explained what she thought was going on and what she was going to do to find out what was happening with me.
100

05/03/2017
Kaitlin was warm, welcoming, and personable. She was knowledgeable of my records and health history prior to meeting with me, reviewed my medication lists, and asked relevant questions regarding my family history. She initiated discussion of possible problems and concerns and suggested lab work and follow-up to assist in determining a diagnosis. Kaitlin was very professional and provided information that helped me understand the problems I've been experiencing. She took the time to listen to me and answered my questions in terms I could understand. This was my first visit with Kaitlin, and it was a very positive experience.
100

05/03/2017
She listened, she reviewed my meds as it might have been related to my complaint and made statements based on her opinion and on facts. Kaitlin Bock is a superior provider!!!!
100

04/27/2017
In never had a bad experience with any of my providers.
100

04/26/2017
I appreciate the excellent customer service and genuine care that I receive from the doctors and their staff.
100

04/19/2017
Kaitlin is a very good heath provider. She is the reason I am using this care center.
100

03/29/2017
they are very good, they care about what you have to say, they always answer, and explain in great deal I like this Dr office they care about every one
100

03/23/2017
Dr. Kaitlin Bock and her entire team were incredibly professional. I was very impressed with fact Dr. Bock was not only very knowledgeable about my condition, but she actual took the time to review my case history, to include my medications, before meeting with me. I would highly recommend her to anyone who is looking for a knowledgeable, professional, and caring doctor. [...]
100

03/20/2017
They are all Excellent, Compassionate, Knowledgable Care Providers.
100

03/15/2017
Very Good.
100

03/06/2017
I have always been impressed with the care that Kaitlin provides as well as her nurse [...]. Both are very quick to respond to any questions or concerns I have about my health and needs. They are fantastic!
100

02/28/2017
good care
100

02/27/2017
my problem getting referred wasn't your offices fault. it was from my previous dr in Ohio. I can only say good about my phone calls & the dr visit. thank you
100

02/15/2017
Kaitlin Bock was terrific. I was referred to her to follow up on [...] issues which were tabled by doctors from last year. She really listened and demonstrated an earnest desire to get prompt medical attention for these concerns. She also gave me encouragement that I might not need to be on [...] if the previous issue is addressed by a simple surgical procedure. Best news I've had in a long time.
100

02/13/2017
always been a great asset to my care
90

02/07/2017
This person has a great sense of humor and is easy to talk over things with.
90

02/07/2017
I was frustrated that the script for my thyroid medication was not refilled until I had the blood draw. It took over 3 weeks to see the doctor. I understand now, the dr. wanted to check my levels, but communicate more clearly how important the blood work is. Lots of mis-communication between the dr. office and pharmacy - no one could give a direct answer. Not having thyroid meds is not a good practice.
100

01/30/2017
It was helpful to hear about different medical research that could help inform my decisions.
100

01/25/2017
Kaitlin Bock and her staff have been very sensitive to my concerns and very comforting when I have had emotional states
100

01/25/2017
as always excellent care!
100

01/19/2017
Kaitlin Bock is an excellent RN who provides care on the same level as an MD. To be honest, I'd much rather see someone like Kaitlin who has the time to spend with me and go over my care and answer my questions completely. I'd highly recommend her. She is kind, caring, compassionate and funny.
90

01/10/2017
I was very pleased with the level of care from Dr. Kaytlyn , was pleased she actually wanted follow labs to make sure my medication dosage is correct f/u in 2 to 3 mo. I left feeling like i was being taken care.
100

01/10/2017
Very good always very sensitive to patients and my needs
90

01/05/2017
Always receive good attention from all personnel at this facility.
100

12/15/2016
already recommended Kaitlyn to another person
100

12/14/2016
Dr. Kaitlin Bock is very interested and very attentive to my individual needs. I always look forward to my appointments with her and her staff.
80

11/30/2016
My health issues are very challenging and unusual [...]. Most medical providers have difficulties dealing with my complex and unusual issues.
100

11/30/2016
very sensitive to my needs. excellent listener
100

11/29/2016
Kaitlin is an excellent listener and a great provider!
100

11/18/2016
I've never had a bad experience at this provider's office or at my PC's office.
100

11/16/2016
Please find some way to NOT have the chart update sent electronically. I spent time filling it out only to learn that the Olympia office's files aren't able to save it.
100

11/09/2016
I was referred to this office with an urgent referral to see an endocrinologist from my primary care physician. Initially, I called on a Friday and was scheduled for the following Tuesday. I was very happy with how quickly they were able to get me in. The day before my appointment, I received a call saying that Dr. [...] was not going to be in and his next availability was in January (2 months later). With the symptoms I was having, that was unacceptable and my primary care doctor agreed. I called back and the receptionist said she was just about to call me to schedule me with Kaitlin Bock instead. She scheduled me for Thursday of the following week. Although I was initially upset with the delay, given my health concerns, I was more than pleased and thankful for Kaitlin Bock. She was the most kind, thorough and helpful healthcare professional I have ever met and I would highly recommend her and this office to others.
100

11/09/2016
Always willing to listen and provide the best information and recommendations.
100

11/07/2016
I have referred others to her for care.
100

10/05/2016
[...] my chart which makes communication possible at virtually any time possible. Questions, setting appointments and other concerns can be addressed online in a very timely fashion without going to any facility. [...]
100

10/05/2016
Already have recommeneded her to family members. I wish I could have her as my primary care doctor. She goes above and beyond to help when other Doctors inside of Providence are slow or non-responsive. They always respond to my chart questions within hours. She also was the one the follow up with me after my recent ER visit.
100

09/21/2016
Kaitin Bock is a fantastic provider and I feel very valued when I see her.
100

09/12/2016
excellent care. Felt like she understands my needs and concerns
100

09/08/2016
I am sorry I won't need to see Dr. Bock yearly unless a problem arises.
100

09/01/2016
extremely Brilliant Team with kind and efficient timely work ethics produce great results for best personal
100

09/01/2016
ive had a hard time finding someone to explain to me exactly what I was going through from a medical point of view and Kaitlin helped me nessunderstand. I loved her kindness and thoughtfulness to my concerns.
1720248701
 
Providence Medical Group Olympia Endocrinology
2555 Marvin Road Northeast
Lacey, WA 98516
360-412-2262