Svetlana F. Cox, MD Providence Medical Group

Languages: English
Specialties:
Education
Institution
Type
Vladivostok State Medical Institute- Vladivostok, Russia
Medical School
Internal Medicine; Sacred Heart Medical Center/University of Washington - Spokane, WA
Internship
Internal Medicine; Sacred Heart Medical Center/University of Washington - Spokane, WA
Residency
Board Certifications
  • American Board of Internal Medicine, Internal Medicine
PATIENT RATINGS AND COMMENTS

The Patient Rating score is based on responses given during the CAHPS Patient Experience Survey.Responses are measured on a 10 - point scale, with 10 being the best score. These scores are then translated to a 5 - point scale in order to display results in a 5 - star rating.Comments are also gathered from the same survey and displayed in their entirety with the exception of any language that may be considered slander, libel or contain private health information, which will be removed prior to publishing the comments.

 

4.7 out of 5 (238 Ratings, 82 Comments)


90

09/27/2017
wish someone would follow up on tests I have had then I wouldn't have to try and interrupt from mychart test results.
100

09/22/2017
Thank you for your excellent customer orientated service from all staff members including in person and telephone contacts! I have been a patient at this office for 46 years and have seen many changes over this time. The level of quality and professionalism has continued to improve. They have integrated the use of computer patient record keeping successfully. I appreciate the print out summary of the visit that includes very helpful information for review and future reference.
100

09/19/2017
Dr. Cox is thorough and answers all my questions in a timely and professional manner. She makes sure that I completed all appropriate preventative care like immunizations and screenings. I have always found the office staff to be courteous and professional.
90

09/19/2017
The appointment summary has still not arrived in My Chart. The office did fax a copy to my PT for diagnostic information.
90

09/10/2017
I feel I can depend on her to give me her professional opinion about anything.
100

09/08/2017
feel blessed to have Svetlana Cox as my caregiver. tells it like it is with compassion.
100

09/07/2017
Great health care provider
90

08/31/2017
Dr. Cox is great, met her when patient in emergency and admitted years ago. She is an excellent and caring Doctor, you are fortunate to have her on your team.
100

08/30/2017
she knows what she's doing and is fun to be with
100

08/30/2017
She is always professional.
100

08/15/2017
I can get appointment if I need one.
100

07/31/2017
I really appreciated being able to get in to see Dr Cox for an emergency problem. I was able to get in within hours of call to office. I find Dr Cox and all of office staff very kind and caring.
100

07/11/2017
Dr. Cox is always a listener - Courteous too!
100

07/11/2017
I and my concerns always feel valued and honored! Thanks for your help!
90

07/06/2017
Dr. Cox always listens carefully to concerns and answers questions clearly. She doesn't hesitate to make referrals if they are needed.
90

06/05/2017
always caring-never rushed!
100

05/31/2017
My visit was excellent. Informative and respectful. Very specific with questions and knew my history really clearly.
100

05/31/2017
Dr Cox is awesome. She is very sharp and tells you honestly her opinion regarding my health issues. Compassionate and friendly she is an excellent physician.
100

05/30/2017
very clean clinic and good people working there
90

05/29/2017
I feel I should have gotten my blood work before my yearly --- to be able to discuss the results
100

05/24/2017
great provider we adore her.
100

05/19/2017
she sometimes is not on top of thugs or as though
100

05/17/2017
Appreciate Dr Cox's active listening and expertise
100

05/10/2017
I always get the utmost attention and follow up. Best Doc I've ever had.
100

05/08/2017
Dr. Cox knows me very well and gives excellent advice. I need to listen better.
100

05/08/2017
I had to wait in the waitiung room for over 45 minutes past my appointment time because "there wasn't a room available." I found this to be an inconvenience, and feel it shouldn't have happened.
80

05/03/2017
Very good care, caring dr. sometimes blunt, but often necessary.
100

04/26/2017
Always sensitive and very good care dr Cox takes great interest in health problems and tries to solve them.
100

04/26/2017
I appreciate Dr Cox, nurses and office personnel. I'm very pleased with my care? Really a good group of people.
80

04/19/2017
prescription renewals have continued to be a problem. I constantly have to have pharmacy call the office. The office is told to give 90 day supplies and often I go to pharmacy and the office has not contacted them. Very annoying.
100

04/17/2017
[...] I got in to Dr Cox in a very timely manner in a matter of some importance to me.
100

04/15/2017
I am only concerned about the mychart system, because it usually takes longer than two days and often a second message or phone call to get a response. This is true of all providers here, not only this one. The phone system is designed to frustrate and encourage use of mychart due to long waiting times. I appreciate getting test results quickly but sometimes wonder if the provider looked at them or if I am to assume all is well. I rate my provider and the other staff very highly but in pushing us to electronic communication you have made me very frustrated at times.
80

04/11/2017
During my visit Dr. Cox was very personable- we even talked about making our own yogurt & using a pressure cooker.
100

04/06/2017
no issues
100

03/22/2017
Very confident and satisfied with the care I receive from all staff.
90

03/05/2017
Dr. Cox is always professional and respectful. Very good doctor.
90

02/28/2017
I did not care for Dr Cox's MA. She just wasn't what I was use to from that office. Dr Cox though has always provided excellent care.
50

02/28/2017
Dr. Cox is a bit abrupt.
100

02/28/2017
Dr Cox spent a lot of time with me.
100

02/27/2017
I love Dr cox!!!
100

02/21/2017
Dr. Cox is always current with studies and research related to my health concerns and includes that in our discussion. It is much appreciated.
100

02/17/2017
Excellent care. No complaints.
90

02/03/2017
I had bleeding Svetlana Cox took care immediately. We find out that I had cancer just in a time
80

02/01/2017
Sometimes she seems distracted.
100

01/24/2017
Dr. Cox Knows me and really cares about all my health needs.
100

01/19/2017
dr cox is very thuro and efficient. her nurses are kind and thoughtful. dr cox doesn't hesitate to refer you to a specialist when need. I receive excellent health care from her office and other drs in her group. very happy with my health care.
90

12/22/2016
Occasionally there have been lapses in time between a referral and the referred office contacting me. I have yet to hear back from referred providers office to schedule an appointment.
100

12/22/2016
Dr. Cox is an excellent provider and I've never experienced a bad appointment.
100

12/21/2016
Dr, Cox shows the utmost compassion. Her competence and her true caring make me feel secure in her hands
100

12/19/2016
I'm going to hate having to lose Dr. Cox as my doctor due to changing of my health care plan
80

12/16/2016
This experience was somewhat of a nightmare. I injured my back and my primary care doctor recommended x-rays and the x-rays recommended an MRI plus detailed significant issues. Somehow between my primary care doctor, insurance and Inland Imaging things totally unraveled. The communication fell apart. I am finally scheduled for an MRI next week. It's been very frustrating and I am in a lot of pain.
100

12/15/2016
service is excellent....all staff know and greet you by your first name.
100

12/12/2016
Very comfortable here.
100

12/08/2016
My experiences have always been good with this provider. I appreciate the Provdencewebsite.. Test results & communication is prompt.I
100

12/07/2016
Listened to me & gave good advice. Spent enough time with me.
90

12/05/2016
Dr Cox is a very good doctor and listens well to my questions and health concerns. She knows me well and the status of my health. Dr Cox recognized that my heart needed a serious look and sent me to the ER directly from her office. I ended up having a triple by-pass and the aorta valve replaced. I was feeling well at the time except for what I thought was acid re-flux. I also told her I was having knee problems and she had me walk in the exam room and said it was a hip problem and referred me to an orthopedic doc who confirmed her diagnosis and I had a total hip replacement. Dr Cox in my opinion is an excellent physician and listens well to to me as a patient is very good at knowing what is wrong with my health.
100

11/29/2016
Warm, friendly, sincere, truly cares about me.
30

11/23/2016
for the last three visits i have had to remind my provider that i have had a mastectomy even within the visit
100

11/17/2016
Dr Cox is an excellent doctor. She is up to date on everything. I trust her for all her advise and concerns.
10

11/15/2016
DrI specifically asked Dr Cox, how i would know my results. She said she woukd call me the next day. She did not. i had to email 2x befire I got a response. It was actually wonderful [...] and Dr [...] that called me. Dr Cox also put a speculum inside and was looking for my cervix. it hurt so bad. i finally had to say...I don't have a cervix. Did u look at my chart at all? This whole situation mad me very upset
90

11/12/2016
The lab technician did not seem very experienced with taking blood.
80

11/09/2016
This visit was outstanding. Previous appointments have not been nearly as good. If all my appointments were like this most recent visit, I would whole-heartedly recommend this provider, but my past visits make this impossible.
100

11/07/2016
Dr Cox is always very attentive and pleasant. She is straightforward and honest. She is the best physician I have ever had. She is obviously extremely intelligent and knowledgeable.
100

11/01/2016
Always professional
100

10/26/2016
My provider is very competent. We trust that she is giving us accurate information and is interested in our overall health and well being. We are very satisfied with the care we receive.
100

10/25/2016
only referrals have been difficult. do not seem to have enough employees in this area.
100

10/19/2016
Dr. Cox is a very competent doctor. she spends adequate time with me and answers any questions I might have.
70

10/19/2016
I was frustrated that I had to come in for another appointment for medication refill. I had been in the office in April for a digestive issue and had comprehensive blood work and an EKG. I receive an annual pelvic exam and breast exam/mammogram from an OB/GYN who prescribes my estrogen patch and I informed a medical assistant of such in various messages prior to this visit. I was told since my April exam wasn't booked as a wellness exam, I had to come in for a wellness exam to get my meds refilled for the next year. I had a very brief exam and I was told that it wasn't being considered an annual wellness exam, after I was in the exam room. it was all very frustrating and seemed unnecessary all around for everyone.
100

10/13/2016
Dr.Svetlana Cox is excellent. She is knowledgeable and kind.
100

10/12/2016
I've seen both Dr. Cox and [...] in the last year. They always listen to my concerns and solve the problem if one exists. I never feel rushed. They are thorough and respectful. I have complete confidence in them and often recommend your office to others who are looking for quality care. I love the Red Team!
100

10/12/2016
Dr. Cox is a great primary care physician and I recommend her most highly.
50

10/12/2016
Care Provider was able to sent me to a surgeon to take care of the medical issue I was having.
100

10/10/2016
I just wasn't happy with The person that drew my blood
100

10/05/2016
Dr Cox and her team are always very thorough when I have an appointment. I always feel listened to and feel like they know my history. I get excellent care from Dr. Cox and recommend her to my friends.
20

10/05/2016
Stated she could not get any records from my urologist who works in the same building. Urologist stated different.They have epic. Ended up going to [...] to see a specialist as my provider offered no assistance till I came back with a diagnosis and got a referral. Never reads reports or follows up with tests. Have been known to call 3 times to talk about abnormal results. Fortunately, I can go to to my chart to get some but not all test results
90

10/05/2016
Dr. Cox is very clear, forthcoming and blunt. There is no confusion as to what she is thinking. That's good. On the other hand, I am discouraged when I leave. But the reality is, my situation is frustrating to her, and I understand. It is also frustrating to me.
100

09/22/2016
Have no problem.
100

09/19/2016
very good and caring
100

09/07/2016
Dr. Cox is the best privider I have had.She is courteous, approachable, knowledgable and kind.I feel very confident and safe with her as my doctor. I am very pleased with the level of service provided by Dr Cox and her team.
100

09/01/2016
I am very pleased with the care and services of Dr. Svetlana Cox. She will continue to be Physician of Choice.
100

09/01/2016
I love Dr. Cox - she always takes the time to talk to me and listen to my concerns
90

08/31/2016
I like all people at this office.
1467418384
 
Providence Internal Medicine
820 South McClellan Street Suite 200
Spokane, WA 99204
509-598-2102