Sarah E. Hess, MD

Languages: English
Professional Statement
Placing emphasis on whole-person care, with a focus in preventative and lifestyle medicine.
Education
Institution
Type
Loma Linda University School of Medicine - Loma Linda, CA
Medical School
Internal Medicine, Pediatrics; Marshfield Clinic - Marshfield, WI
Internship
Internal Medicine, Pediatrics; Marshfield Clinic - Marshfield, WI
Residency
PATIENT RATINGS AND COMMENTS

The Patient Rating score is based on responses given during the CAHPS Patient Experience Survey.Responses are measured on a 10 - point scale, with 10 being the best score. These scores are then translated to a 5 - point scale in order to display results in a 5 - star rating.Comments are also gathered from the same survey and displayed in their entirety with the exception of any language that may be considered slander, libel or contain private health information, which will be removed prior to publishing the comments.

4.6 out of 5 (183 Ratings, 71 Comments)


100

12/18/2017
very good experience!
100

12/06/2017
Sara is very friendly and compassionate
100

12/01/2017
Dr Hess is probably the best doctor I have ever seen. never a bad experience.
100

11/30/2017
Although she was not taking on new patients, my husband is one of her patients and she agreed to take me because of that. I wasn't happy with my previous provider so becoming one of her patients was very welcome.
100

11/29/2017
Listens attentively, caring & efficient.
0

11/22/2017
Does not listen - talks more to her student/future doctor than myself - I am ignored.
100

11/21/2017
Dr Hess is up-to-date and very courteous and caring person. I'm very happy with the care that Providence Hospital gives
100

11/15/2017
I feel blessed to have Dr. Hess as my primary provider.
100

11/11/2017
very much appreciated the genuine care/listening provided
100

11/08/2017
Sarah Hess is a wonderful and an excellent doctor. Her nurse, [...] is great as well as [...] who helped me get into Dr. Hess's office.
100

11/08/2017
I like providence
100

11/03/2017
I feel like this doctor makes me feel important and she tries to get to know me.
100

11/01/2017
Dr. Hess is the best dr. I've had since my dr., retired in 1990.
50

11/01/2017
1st time I felt like she was reading from what guidelines were instead of who I was and what my history is....not very personal and I am still not well a week later. [...] it is very frustrating. If I wanted to be treated this way I would have gone to Urgent care.
100

10/25/2017
Dr. Sarah Hess is a very sweet, caring and understanding doctor. She is the best doctor that I have and I wouldn't want any other provider for my care. She is a diamond in the ruff.
30

10/25/2017
Dr. Hess told me that the burning pain was probably from a kidney stone and did not tell me that they would culture the urine or that any follow up was indicated. I called my gynecologist and they told me that the likelyhood of a kidney stone was remote and to make sure that the sample was cultured. It turned out that there was a bladder infection but I would have to drive 200 miles to pick up the medicine since it was a Sunday and no one could prescribe, even the on call doctor, the medicine. I called the Urgent Care center and they were able to prescibe it over the phone so I could pick it up in town on Sunday and not have to drive that 200 miles back to pick it up on Monday. I was able to see the urinalysis results on Sunday from the website but NO ONE from the office called me this week to tell me the results, I was on my own to find it on the website. If I hadn't looked, I would still be suffering and would have gotten any call. Not a way to run a doctors office. This is my first visit to Dr. Hess and I am not at all pleased.
100

10/16/2017
She is very attentive and thorough. You feel that she deeply cares for patients' mental and physical wellbeing. Most wonderful person that everyone should have as their primary physician.
100

10/11/2017
I always get great service!
40

10/08/2017
I was very unhappy when I left Dr. Hess's office after this appointment. Before I even saw Dr. Hess, I was told I didn't have a long enough appointment scheduled, and I would have to only mention two of my concerns to the doctor or I would jeopardize the entire afternoon schedule. When I made my appointment six weeks prior, I didn't realize I was responsible for determining the length of the appointment. So before I even saw Dr. Hess I was "unhappy.". Dr. Hess tried to remedy the situation, but I was already feeling dismissed. I really like Dr. Hess, but the overall visit was not satisfactory for me.
100

10/04/2017
I also see [...] when I cannot get in to see s Hess and regardless who sees me I feel very well taken care of. thank you for that.
90

09/25/2017
As a new patient, I waited 7 months for an appt. to see this doctor. There was not enough time during the visit to cover my issues and answer all my questions.
100

09/23/2017
Always a good experience.
100

09/22/2017
Excellent Experience, Very Attentive My first appointment with Providence Family Medicine - Spokane, WA
100

09/21/2017
Dr. Hess is by far the best provider I have ever had. She is empathetic, an excellent clinician, caring and compassionate.
100

07/10/2017
Dr Hess is the most thorough and knowledgeable health care provider I've ever seen.
100

06/26/2017
Dr Hess and Dr [...] are great physicians. my great great niece has been very very sick and they have been very attentive and throughal with me.
100

06/21/2017
SARAH AND HER STAFF ARE AWESOME!!!
80

06/19/2017
This is the 2nd annual physical with this provider. My experience was very good this time, not good the first visit. I felt much more comfortable and listened to this time. I didn't get calls or letters from the office on any results but I do get the "my chart notices" I am starting to use this more as I realize it is the newer format for information.
100

06/14/2017
The clerk who took information down for the triage nurse did a horrible job. She recorded that I have nausea and exhaustion. She did not report to the triage nurse that the pharmaceutical company wanted me to have my blood tested right away due to the new medication I was taking. I could have too much calcium in my blood. This person [...] then hung up the phone on me when I tried to explain that she should have added additional information to the triage nurse. In order for this clerk to cover her [...] , she blabbed our conversation all over the office. When I went in the next day the MA [...] mentioned my name to someone she was training after she put me in the exam room. Not HIPAA compliant. Also Providence should have more triage nurses available. Dr Hess is fabulous but needs better support staff.
100

06/07/2017
Dr. Hess spent an exceptional amount of time getting to know me and my medical needs during this first visit. She had all my history at her finger tips and listened to all of my questions/concerns and answered them all for me. She didn't rush me at all. Very attentive.
100

06/07/2017
I like Dr. Hess and her nurse [...] very well. I used to be with Rockwood and when I got that card in the mail that a new Providence office was opening up in Spokane and that they were taking new patients, I jumped on it and it is the best thing I ever did for my medical needs. Thank you Dr. Hess and all of your wonderful staff and all of the other doctors with PROVIDENCE!
100

05/31/2017
Dr. Hess never makes us feel rushed. she spends time with my daughter and checks her over well. Listens and shows compassion.
100

05/25/2017
[...] Doctor Sara Hess probably saved my life by ordering a heart monitor that recorded my heart stopping more than once [...].
100

05/24/2017
Dr. Hess is amazing! Always takes time to listen to any issue. [...] her medical assistant is kind, courteous and respectful. She always makes me feel like family. The front staff was warm and welcoming and the check in process took only a couple minutes.
100

05/18/2017
Excellent pysician
100

05/18/2017
I already referred Dr Hess to my friend! she has an appointment soon!
100

05/17/2017
Dr. Hess was willing to listen and spend time with me. Excellent!!
100

05/12/2017
I'm very greatful for the services I receive
90

05/04/2017
this was an initial visit. I am changing drs. [...] all in all I am happy with Dr Hess
 

04/30/2017
I had a very positive experience during my recent visit.
80

04/26/2017
she actually listen to my input, and suggested things I could do
80

04/25/2017
I was not given a referral for blood work, the doctor told me she was going to look into physical therapy for me but I heard nothing back about it. The hardest thing about my visit was that the EKG machine (both) malfunctioned and I was left with the recommendation "if you have the chest pains again just go to minor emergency and have them do an EKG, then we will know if there is a problem with your heart". That was very disconcerting to me and not very helpful.
80

04/14/2017
Just started seeing Dr. Hess so early to say much but like her so far.
100

04/07/2017
Dr. Hess treats you like a person. Not a number. I feel like I'm going to see an old friend.
90

04/06/2017
Great beside manner. Talks to you like an equal. Always takes as much time as needed, never feel rushed.
100

03/30/2017
Sarah takes the time to really listen to what I have to say. I feel like she really cares about me.
10

03/22/2017
I dread going to see Dr Hess. She is very difficult to talk to, she does not seem to listen or explain things clearly and she is very defensive. This last visit I took my daughter with me and my daughter had nothing nice to say about Dr Hess's bedside manner. She is blunt, terse and disorganized. She did not recall ordering a neurology referral and did not have the referral report. No follow up. I have thus scheduled a new patient appointment with a new primary care provider.
100

03/20/2017
Dr Hess is a very kind and gentle physician. She gives me the attention I deserve from services.
100

03/16/2017
Everyone at clinic was helpful and thorough. Medical Assistant even called a few days later to check on a minor concern. Good jon
100

03/16/2017
Very happy with Dr. Hess, great listener, provided excellent responses to my questions. I also like to use MyChart for questions and responses as well as test results.
100

03/15/2017
I have recommended De Hess and the team at Northpointe to others. they are great. I especially like her MA [...].
100

03/06/2017
I have had very good experiences with Dr. Hess and the staff at Providence
100

03/05/2017
This was my first appointment with the doctor and this health care facility. [...] She was very thorough and caring.
100

02/28/2017
I greatly appreciate Dr. Sarah Hess. A good listener and always helpful.
100

02/24/2017
Dr. Hess is wonderful, caring, and very thorough.
90

02/22/2017
I have only recently begun seeing this provider after my long-term provider retired. I am very pleased with this new relationship. I have great trust in this provider and she makes me feel very comfortable.
100

02/22/2017
I'm blessed to have Dr. Hess as my physician. She's caring and kind. She really wants to know about you and listens. She and her nurse [...] were great and on top of everything. I've never had a doctor that has given me the time that I need to talk about. She wasn't in a rush to get me out of the room and that was nice. I will definitely recommend her to my family & friends.
100

02/22/2017
Dr. Hess is amazing!
100

02/21/2017
It took me awhile to find a provider when I moved here. I'm on [...] and many of the providers I contacted were not taking new patients. The only reason I was able to get in to see Dr. Hess was because she was a new provider in the area. And she has been wonderful. I think what I like best is that she seems to take a genuine interest in me as a whole person...she wants to know what's going on on my life, my challenges and triumphs. I think establishing a relationship with a provider and maintaining that relationship over long periods of time is a key component to improving our health care system. People need to be SEEN and HEARD and they need to know their doctor really CARES about what's going on in their lives. I think physical health is absolutely linked to mental/emotional health. If people are suffering in their minds and souls, their bodies will start to manifest physical illness to get people to pay attention. There are many other factors that affect physical health too (environment, routine preventative health care, exercise, etc) but what people NEED most is...connection to others.
100

02/08/2017
Sarah Hess listens to me like I am her only patient which is so kind and I believe she treats each patient like that. I can talk as long as I want and she is concerned about me and helping me with fixes for my health issues and wants things to be good for me. That makes me leave my appointment with her feeling very valuable.
 

01/30/2017
This really isn't applicable because I went to meet Dr Hess for the first time, an introductory visit. She told me I don't need to come again this year, however I will need a blood test, a mammogram, a bone density test this year. She only took my blood pressure, pulse and temp. I hope I can get the other tests w/o another appt.
100

01/04/2017
Very attentive to my needs, good listener, gives detail and relevant information regarding my health condition
90

12/26/2016
love seeing her. The only thing is they have been so busy this year it is harder and harder to get an appointment to see her. this office desperately needs more providers like a PA or NP for ear infections or same day illnesses. You shouldn't have to wait a month or longer.
100

12/22/2016
front desk didn't like how asked me personal questions out loud where the whole lobby could hear. kinda rude lady helping
90

12/21/2016
Great listener and knowledgable
100

12/14/2016
Dr. Hess took time to listen and had read the chart before coming in. I like her very much.
80

12/13/2016
Dr. Hess did a very thorough and complete checkup. This was an initial visit to establish as patient. It's been a long time since I had such a good exam.
100

12/09/2016
Great experience with Dr. Hess she is a tribute to the Providence medical team.
100

11/29/2016
Always an enjoyable experience.
100

11/22/2016
Never have had a bad experience with any Providence provided.
90

11/20/2016
lab did not follow instructions on urine test
 
Providence Family Medicine - Northpointe
9911 North Nevada Street Suite 200
Spokane, WA 99218
509-626-9421