N. Scott S. Jackson, PA-C Providence Medical Group

Languages: English
Specialties:
Accepting New Patients
Board Certifications
  • National Commission on Certification of Physician Assistants, Physician Assistant
PATIENT RATINGS AND COMMENTS

The Patient Rating score is based on responses given during the CAHPS Patient Experience Survey.Responses are measured on a 10 - point scale, with 10 being the best score. These scores are then translated to a 5 - point scale in order to display results in a 5 - star rating.Comments are also gathered from the same survey and displayed in their entirety with the exception of any language that may be considered slander, libel or contain private health information, which will be removed prior to publishing the comments.

4.7 out of 5 (110 Ratings, 35 Comments)


90

12/27/2017
all care was very good. all questions answered and I understood info
100

12/22/2017
I don't see how you could make Providence Health any better.
100

11/22/2017
providers are knowledgeable and personable
90

10/26/2017
entire office staff is very helpful
100

10/20/2017
Scott Jackson was very thorough. He did a better job than a neurologist I recently saw! He explained everything and took the time to answer all of my questions.
100

10/16/2017
I was disappointed no one told me I was not seeing the MD I was referred to but his PAC instead. That being said, his PAC turned out to be extremely knowledgeable, explaining everything to me, answering my questions and was very compassionate. I was very satisfied with the visit when I left.
100

10/05/2017
no bad experiences at all
50

09/26/2017
Required x-ray to have 1st appt. Page asked for x-ray while I was at appt. Doesn't know own requirements I stopped tech & reminded they have my x-rays.
100

09/20/2017
No bad experience. Every person was professional and attentive to my needs.
90

09/06/2017
So far trying to get an appointment for surgery is VERY POOR!! Scott Jackson told me [...] would call me in a couple of days and make the appointment for surgery, [...] she finally called me [...] & I missed the call and called her back at 2 different numbers and left messages and [...] I called her again today got her answer machine and still no call back... NOT VERY GOOD BUSINESS. You would think if he wanted surgery right away and had me sign the forms and have everything ready she could at least make an effort to set up the appointment. There should be someone there that can do her job when she is on vacation for 2 weeks also...
90

08/30/2017
The front check in clerk was not discreet while discussing my insurance coverage [...] I felt humiliated, embarrassed and judged. She was loud enough for everyone in waiting room to hear. However the other staff and doctors were terrific.
100

08/20/2017
[...] Once Providence received my referral they immediately called me, got me an appointment, and I never felt better about being in such good hands and care with the team at Providence and I can not thank you enough.
100

08/07/2017
I like having easy access via my chart and next-gen to all my medical records and they travel with me. I'm new to living in this area but my experiences have all been good.
100

08/05/2017
I love all 3 people I saw
100

08/02/2017
the staff here is so great ! Everyone is very friendly and helpful
0

08/02/2017
Scott Jackson, PA was very cold and uncaring towards me. He had a horrible "bed-side-manner". He acted superior, authoritarian and rude. He acted like he didn't want to be there and had better things to do than to treat patients. He acted like a robot and showed no emotion, empathy or humanity. He seemed to feel threatened when I tried to give him more information on my condition and told me sternly that "I wasn't listening to him". He clearly had a problem with control and wanted to show me he was "in charge". I felt like I was being bullied. He gave me two shots in my wrist that were very painful and as tears streamed down my face said nothing. He gave no words of encouragement, "your doing good" "hang in there" etc. and afterwards he stared at me. He never once offered me a tissue even after I was trying to wipe the tears from my face with my hands. I will never go back to him. I will see Dr. [...] from now on. The woman who came in after he left the room was no better. Tears were streaming down my face and she said, "when would you like to come back"? I said never and told her that I was in pain due to the shots and felt very unsupported by Mr. Jackson. She just said, "I'm sorry" and left the room. She didn't ask me what she could do inquire any further.
90

07/31/2017
The experience was fine/ The problem is that my hand surgery is healing very slowly and and the doctor said that is fairly normal. The problem is that it has been over a month since my "trigger finger" surgery and it doesn't seem to be healing very well. I'm not blaming the doctor - I'm just worried about the healing.
90

07/26/2017
this provider very strong. [...]
30

06/22/2017
I didn't speak up about Dr [...] giving me those injections for the last few years and how she did it and used 3 medicines which got rid of my pain because had I maybe I would of got pain relief, I didn't as he used one medicine causing more pain to my thumbs. I never have good luck with a PA and will never let one treat me again.The DR wasn't doing much why couldn't he have done it? Not going back to that office.
100

06/08/2017
Completely and clearly explained the issues and the solution.
100

06/07/2017
They were very helpful.
100

05/31/2017
The experience so far has been very good'
70

05/29/2017
I felt Mr. Jackson was very rushed to complete my visit. We spent 7 minutes together & I asked a lot of questions. He seemed ready to move on early in the appointment.
50

04/19/2017
The doctor was quite condescending and didn't explain what he was doing while manipulating the pinched nerve in my arm, and afterwards actually made the pain worse.
100

03/29/2017
very good one
100

03/01/2017
My visit was for a cortisone shot in my thumb and Scott was very gentle and I had absolutely no pain while he injected the cortisone and I have had other shots by a different provider which hurt a lot.
100

02/21/2017
Very good experience. Would highly recommends service to friends and relatives.
100

02/21/2017
the only prescription I had was for pain medicine after I broke my wrist so there was no need to discuss since they wrote the rx. They were great.
100

01/19/2017
I broke my wrist when I fell on the ice. I met with Scott for per-op visit prior to surgery. he explained every very even using the x-rays
100

01/12/2017
Everything was explained thoroughly and answered all my questions.
100

12/07/2016
very informative no waiting time was seen and on way home even before my appointment time.
90

12/01/2016
Could not get MY dr. office to send info to this dr. office!
80

12/01/2016
Concerned & knowledgeable. Listened to me - huge!
100

11/23/2016
great experience with Dr page
100

11/22/2016
Very professional, answered all my questions.
 
Providence Orthopedics
820 South McClellan Street Suite 300
Spokane, WA 99204
(509) 838-0721
Providence Orthopedics - Spokane Valley
16528 East Desmet Court Suite A2200
Spokane Valley, WA 99216
509-227-7070