Robert D. Wigert, MD Providence Medical Group

Languages: English
Specialties:
Education
Institution
Type
University of Nebraska Medical Center - Omaha, NE
Medical School
Internal Medicine of Spokane - Spokane, WA
Residency
Board Certifications
  • American Board of Internal Medicine, Internal Medicine
PATIENT RATINGS AND COMMENTS

The Patient Rating score is based on responses given during the CAHPS Patient Experience Survey.Responses are measured on a 10 - point scale, with 10 being the best score. These scores are then translated to a 5 - point scale in order to display results in a 5 - star rating.Comments are also gathered from the same survey and displayed in their entirety with the exception of any language that may be considered slander, libel or contain private health information, which will be removed prior to publishing the comments.

 

4.7 out of 5 (369 Ratings, 116 Comments)


100

09/28/2017
I recommend the Providence system to everyone. For the record I had BIG pharma-medicine. I distrust it. Buttttttt, after leaving an old-school (fabulous doc) with a nasty pitbull nurse, I LOVE the accountability of Providence. I brag about actually being able to give input on the care I receive. I also brag to my husband about how I can have a blood draw in the AM and by the time I'm back home in the PM, I have the results. (He's in the process of also leaving the old-school doc and will likely be hooking up with Providence.) PLEASE keep caring about input from your "customers". PLEASE keep holding your providers accountable. And PLEASE value docs like Bob Wigert who have been around the block or two and, for whatever reasons, blessed Providence with their presence. Docs like him are precisely WHY we are with you.
100

09/27/2017
Doctor Wigert understood my pain descriptions and knew exactly what would help and showed a simple exersise that gave instant relief.
90

09/21/2017
Excellent service and care. Very happy with Dr. Wigert
40

09/21/2017
currently experiencing severe IBS. When asked about treatment, Wigerts suggested that I "experiment with Imodium before meals" to avert explosive diarrhea episodes. He has never used the term "IBS" in discussion of the condition, yet that's how he classifies it on MyChart. VERY FRUSTRATED.
100

09/19/2017
[...] I have been and presently very satisfied with the care and service I get. Thank you.
100

09/11/2017
Dr. Wigert knew why I was there, he listened to my complaint and directed his care appropriately.
100

09/08/2017
Dr. Wigert is the best.
100

09/07/2017
I have been a patient for well over a decade and I have only respect and appreciation for Dr. Weigert and his fine staff. l like the new location, too.
100

08/25/2017
Have recommended Dr Wigert to 5 family members and they all see him. My sister in law says she really likes him because hes a real doctor.
100

08/21/2017
Wonderful doctor - he cares, provides a great service nurse [...] is great too.
100

08/21/2017
On several occasions in the last 3 months, I've called the Providence office in Kendal Yards, only to be on hold for long periods of time....that were in normal business hours and not during lunch. When I've been in the office, I've watched the phone staff and they don't do anything at full speed. Receptionist is always nice but someone is very slow to respond to incoming calls.
100

08/14/2017
I adore Dr Wigert
100

08/14/2017
very good
90

08/01/2017
Dr.wigert does a good job of asking about things and asking how things are going etc. i would definitely say he does his job. i would recommend him highly.
100

07/31/2017
good, courteous, sensitive care
100

07/31/2017
Dr Wigert always provides excellent care in a timely and professional manner.
100

07/30/2017
Dr. Wigert has always met or exceeded my expectations.
100

07/27/2017
I always feel well taken care of by all
100

07/26/2017
Dr. Wigert goes the "extra mile" to make sure all my questions and concerns are answered.
100

07/19/2017
Dr. Wigert has been an outstanding care provider the entire 25 + years I have been seeing him.
100

07/19/2017
Respected my time, efficient.
90

07/19/2017
The doctor himself showed me a new exercise.
100

07/19/2017
good Physicain and should get a raise
70

07/19/2017
Has not been a good advocate for me trying to get a MRI ordered since OCT of 2016 for L & I injury. I think he should be doing more and trying to be more contact with L & I in ordered to get the order for the test.Has been way to casual about the entire process.
100

07/11/2017
I have had only good experiences with Dr. Wigert & his nurse.
100

07/10/2017
After Dr. appointment, the wait is too long for the blood sample extraction....nearly 70 minutes this past visit.
100

07/10/2017
The only downside I had during this office call was the 20 minute wait for blood work.
100

07/10/2017
while waiting for blood draw a lab worker came out and told me their computer system went down and told me the locations of several other place I could get this done but then returned to tell me they had a way to accommodate me. meant I didn't have to go across town to another lab. very grateful for that.
100

07/05/2017
Always a good experience!
100

07/03/2017
all good
90

07/03/2017
I appreciate being able scheduled for an appointment on short notice.
100

06/11/2017
have gone to Dr Wigert forever. he is the best
100

05/29/2017
I love Dr Wigert and his staff they are the best!
70

05/22/2017
My main concern is the short time of the visits with the Dr. Usually I never get to discuss all the medical issues I have to my satisfaction.
80

05/17/2017
[...] Dr. Wigert and the whole Staff are very good at what they do and good to me as well
100

05/17/2017
Questions were all answered. Well satisfied. Thank you.
90

05/12/2017
Very efficient, competent, on task, courteous - I can feel his time and [...] constraint though while he is working on laptop and sometimes don't feel comfortable asking questions or just chatting [...]
100

05/08/2017
Always top notch care. Best care ever received!
100

05/04/2017
Dr Wigert is an excellent physician. it's always a pleasure to see him and his nurse.
100

05/04/2017
I primarily use your online technology to ask questions, request referrals, renew prescriptions, etc. It is absolutely amazing. I LOVE that I literally can almost read my lab results by the time I get home from an appt! It is an amazing service. (I previously used a provider who did not have this type of IT. It was a complete disaster just trying to get a message to him.) Dr. Wigert and his staff take excellent care of me. Oh. And, btw, LOVE the new office at Kendall Yards!
100

05/03/2017
Dr. Wigert always has my good health in mind.
100

05/03/2017
Have always received excellent care from Dr. Wigert and staff.
100

05/01/2017
I've been seeing Doc Divert for many years and always is very through, asks lots of questions, listens intently and responds professionally with knowledge and obvious concern. I have had other pcp's but Doc. Wigert far exceeds all others!
80

04/28/2017
Requiring a 4 month follow up is too short a time span for me.
100

04/24/2017
Only problem I repeatedly run into is the provider's office and my pharmacy communicating. I have to call and check on med status many times.
100

04/20/2017
I appreciate how thorough Dr.Wigert is during the office visit. He has been my and my husband Provider for the last 20 years.
100

04/19/2017
I have received excellent care all the way around (ease of making appointments, courtesy and helpfulness of staff, competence of doctor and his interest in my care, renewing prescriptions, providing referrals to specialists, timeliness of services received).
100

04/19/2017
He is the best!
100

04/16/2017
Dr. [...] is my primary doctor. One time when he was out of town Dr. Wigert saw me. I was very pleased with his service, so this time when Dr. [...] was not available, I requested Dr. Wigert.
100

04/14/2017
I was as always completely satisfied with my appointment. Thank you.
90

04/12/2017
waiting for lab blood draw was very quick and efficient this last time. big improvement from 6 months ago. really like the new facility and it's location in Kendall yard.. Dr. Wigart is the most efficient physician I have ever had and I think his care is excellent
100

04/12/2017
excellent communication with his patients, he really shows concern. Extremely pleased with Dr Wigert.
100

04/10/2017
I've never had a bad experience with my provider.
100

04/06/2017
The office is very well run and Dr Wigert never makes me wait.
80

04/05/2017
not pushing [...] hard enough for my [...] referrerals for MRi
100

04/02/2017
he ask me questions about things like if i am feeling weakness,my eyes,etc.too me dr.wigert is a good provider.
100

03/30/2017
Good Dr. been with him a long time very satisfied.
90

03/29/2017
referral system is terrible, took me 5 months to get called for colonoscopy
100

03/29/2017
Dr Wigert has been my primary care physician for 30 plus years. His care has saved my life (lynch syndrome multiple cancers)
100

03/29/2017
I have been going to Dr. Wigert for years and love him. He is AWAYS professional and courteous. I have never felt rushed that he had all the time in the world for me Dr. Wigert gave me all of his attention and always made me feel like I was the most important person at that time.
100

03/29/2017
My doctor is the best.He always has time to make sure I am taken care of and makes me feel at ease.I would not want to get another Dr.
80

03/20/2017
I feel I get results quickly thru my chart but if things ck out with blood work etc I feel the doctor doesn't follow thru on exactly what brought me to the office, like just because my tests were normal am I still having issues? Never get that issue addressed.
100

03/20/2017
Bob is a great Physician and deserves a raise
100

03/10/2017
Always easy to talk with. Generally concerned about my health.
100

03/09/2017
Great care and listening skills but ALWAYS seems rushed.
100

03/02/2017
Dr Robert Wigert is an excellent health provider
100

03/01/2017
he has saved my life in 2008
100

02/27/2017
Nothing but great care. Visits are almost fun. Everyone is great!!
90

02/22/2017
I've been w/Dr. Wigert since 1988. I've been happy w/him.
70

02/21/2017
it takes multiple phone calls to get referrals and related information.
100

02/16/2017
Very professional without being aloof, very effient
100

02/13/2017
The only opportunity I see to improve the overall experience is the need to increase the speed of drawing blood after the session with the doctor. The waiting time (back log) for taking blood samples is usually longer than the doctor appointment, and sometimes can be nearly a half hour or more.
100

02/12/2017
I have always been pleased with the care I have gotten from Dr Wigert and staff
100

02/10/2017
Dr. Weigert is rather new to me but I do appreciate is concern., care and explanations
100

02/09/2017
Dr. Wigert is so nice, caring, professional, knowledgeable! I really like Dr. Wigert and he is sensitive about my care and situation. I thank God for him. I also commend [...]. She is patient with me, caring, knowledgeable, prompt and funny!! Just love her!! Everyone in the office is just great!! Thank you all!
100

02/08/2017
Dr. Wigert is extremely professional and practices ABOVE the standard of care.
100

01/18/2017
Lab results come quickly, quick to return phone calls & renew Rx's, caring staff.
70

01/17/2017
visits are and very impersonal and short.
70

01/13/2017
My last appointment was for my annual physical exam. Doctor was way behind and it was only 8:15 am. Exam seemed to be in a fast forward mode, just seemed hurried.
100

01/11/2017
Dr Wigert has been our family doctor for almost 30 years. Can not imagine how any medical professional could have been any better for us than he's been
90

01/04/2017
The provider was great but they have a disconnect between getting additional care done. Sat in waiting room over 20 minutes just to find out that the lab hadn't been notified that I needed blood work
100

01/03/2017
prompt attention. courteous.
100

01/03/2017
Dr Wigert is an excellent physician who cares about my medical issues.
100

12/30/2016
Dr. Wigert is very professional, thorough and respectful and takes the time to answer medical questions and concerns. He always sees me within a few minutes of the appointment time and provides follow-up results in a timely manner. I am extremely pleased with the quality of service he provides.
100

12/21/2016
I would like to move to a warmer climate. But because of the excellent care I get from Dr. Wigert and his staff I will not move.
100

12/21/2016
Dr Wigert has been my primary provider for over 25 years. I am alive today because of his care.
90

12/21/2016
APPRECIATE REFERREL FOR ANKLE
100

11/30/2016
Always very good and professional.
100

11/23/2016
I am especially pleased with Providence's "My Chart" site and the ability to communicate quickly and inexpensively with my primary doctor.
100

11/15/2016
DrWiggert and the entire staff is awesome!
100

11/09/2016
I'm not sure whether or not Dr. Wigert is accepting new patients, but I would surely recommend him to my family & friends. He's kind and understanding, and I've never been disappointed with his care.
90

11/03/2016
They are always patient with my mother who is affected by forms of dementia.
100

11/01/2016
Always very professional.
100

10/30/2016
great doctor in 2008 he saved my life
90

10/25/2016
For this particular appointment, it would have been nice to know there was extensive road construction going on, which made it difficult to enter building, I had to drive around a lot to find a way in.
100

10/19/2016
Very happy with their service and would recommend them to anyone that asks. keep up the good work.
90

10/18/2016
This was a [...] annual exam (NOT). A total waste of doctor's and my time. I got my flu and pneumonia shot, which I could have gotten elsewhere without wasting doctor's time. Couldn't talk about any new or current health issues--only ones I've mentioned previously. Had to reschedule for the important stuff.
90

10/17/2016
always seen within minutes of appointment time
90

10/12/2016
appointment very fast but waiting for in- office lab to draw blood was a 40 minute wait. I was early for my Doctors Appt. and they started my appointment right away. reallly liked that aspect. I really like my doctor, friendly by nature but gets the job done quickly. He and his staff very efficient. lab results are on line the same day. Well done!
100

10/12/2016
He is compassionate, caring and professional!! Bob Wigert is an excellent provider!!
90

10/10/2016
wait times for blood draw seems excessive considering there was no patient in that room when I went to the waiting room and no one was called before me for lab draws.
80

10/06/2016
I use the internet not phone for all questions test results, etc. I love it!!! Thanks for providing this.
100

10/05/2016
This is my first visit with him but I was very satisfied and grateful.
100

10/05/2016
outstanding team!
100

10/04/2016
They have been very good and very caring
80

09/29/2016
Dr. Wigert is a great provider.
100

09/28/2016
Excellent!
60

09/26/2016
No one has responded/gotten back to me on blood test
100

09/22/2016
Excellent care from Dr. Wigert and his nurses. Receptionist staff seemed a little overwhelmed--more than I have noticed in the past. Maybe they need another gal up front or maybe it was just an "off" day.
90

09/21/2016
The doctor was very thorough.
100

09/19/2016
Dr Wigert is sensitive to my needs
100

09/15/2016
Dr. Wigert has been my care provider for close to 40 years. I respect his knowledge and understanding.
30

09/14/2016
no one has returned ny calls about my hand it still hurts
100

09/07/2016
Dr. Wigert is and always has been very professional and interested in my well being. It is my intention to continue in his care and with Providence Health & Services.
90

09/07/2016
The person taking blood for labs doesn't seem to have a great "bedside manner". On my last visit, I had a bruise above the bend in my arm that was 2.5 inches square, and was sore for days. This was after I located for her where she usually draws from.
90

08/31/2016
Maybe a little too much reliance on prescriptions instead of alternate treatments.
1215994587
 
Providence Internal Medicine - Kendall Yards
546 North Jefferson Lane
Spokane, WA 99201
509-227-7070