Kirk E. Willard, MD Providence Medical Group

Languages: English
Specialties:
Board Certifications
  • American Board of Orthopaedic Surgery, Orthopaedic Surgery
PATIENT RATINGS AND COMMENTS

The Patient Rating score is based on responses given during the CAHPS Patient Experience Survey.Responses are measured on a 10 - point scale, with 10 being the best score. These scores are then translated to a 5 - point scale in order to display results in a 5 - star rating.Comments are also gathered from the same survey and displayed in their entirety with the exception of any language that may be considered slander, libel or contain private health information, which will be removed prior to publishing the comments.

 

4.8 out of 5 (151 Ratings, 64 Comments)


100

09/21/2017
The Dr. I saw was a specialty care Dr.. He was called out of town the day of my appointment, but they made sure I got in before he left. Very thoughtful.
100

09/06/2017
Dr. Willard is caring and compassionate. He is personable, has a wonderfully comforting bedside manner, and is a joy to have as a provider.
100

08/30/2017
needed pain relief shot in shoulder had to wait 3 months for 5 min appt? called three times after hours and had no return call . left message. finally got a person who gave me 3 mo wait for shot. couldn't get pain meds as he had to see me . it had been 3 yrs since last surgery.
100

08/28/2017
dr. Willard is always informational caring and helpful
100

08/09/2017
Thought they might have forgotten me there for a while as I sat in the exam room? Seemed like a long time - but then I have the patience of a saint and I understand providers are busier than ever these days seeing multiple patients. I am so thankful this provider happened to be on call in the ER the day I came in - he is an excellent surgeon and has the personality and character to go with it. Was glad to wait for such wonderful surgeon. And again, I did not mind the wait just to have such good care.
100

08/07/2017
I am very pleased with the care I received. A+ all around. thank you so much.
100

07/10/2017
Dr. Willard is completely trustworthy and always cares greatly about my issues. Never rushed.
100

07/07/2017
excellent provider.
100

06/29/2017
I've already recommended him to others.
90

06/24/2017
I went to Dr. Willard because I needed surgery and he got me scheduled right away instead of putting me off a month or more.
100

06/19/2017
Always helpful staff & provider
100

06/14/2017
it's all good
90

06/07/2017
difficulty getting someone to answer your phone
100

06/07/2017
Best Doctors I could ever had asked for. Their like family to me.
100

06/07/2017
I had a hip problem and he was able to help me
100

05/31/2017
Dr. Willard makes you feel like you're the only one who matters to him. He took the time to share my MRI with another shoulder specialist to make sure I was getting the best information available.
80

05/29/2017
Excellent first visit, doctor spent a lot of time explaining options. Never felt rushed.
100

05/20/2017
During my pre-op appt [...] my chest Xray showed a mass in my lung. Dr. Willard arranged for a CT scan [...]. As soon as results were posted he called me from a conference in Seattle. His staff arranged for me to see pulmonologist [...]. They were very concerned about me having to wait for answers and did their best to move things along.
90

05/17/2017
only problem was that very little information was given as to what to expect from the treatment
100

05/17/2017
Dr. Willard explains everything and answers all my questions.
100

05/17/2017
Ok
100

05/10/2017
understanding helpful listened well
100

05/10/2017
It was great how quickly they got me in.
100

05/10/2017
I feel that Dr. Willard is the best orthopedic surgeon in town and yes I have recommended him to others. He is very understanding and cares about the patients he works with. At least that is what I have experienced in the past with him.
100

05/05/2017
I have always had good care @ Providence [...]
100

04/30/2017
Very friendly.
90

04/26/2017
Dr Willard was very good at listening and explaining what he thinks is happening to my leg.
80

04/26/2017
It took over two months to schedule an appointment; then one week before the exam, the office called to tell me I had to be rescheduled.
100

04/26/2017
Doctor Willard is like an old friend
100

04/21/2017
Was very pleased with my first experience meeting with Dr. Willard and his staff. The time he spent listening and answering all my questions in a manner easy to understand.
0

04/17/2017
I have not been able to return to work for about three weeks because Dr. Willard has not filled out a medical release form even saying that I am on light duty and I have been trying for three weeks to get him to just fill it out and fax it back to me. dr. Willard also didn't talk anything over with me about what was wrong and then didn't bother to mention anything about my concerns about tendons not working properly. I have also called his office several times to leave and left a voicemail and with my number hoping that he would get back to me or someone would get back to me and I have not heard anything back. I will not ever return back to get medical service from him or anyone at that hospital.
90

04/12/2017
I love Dr. Willard and his fantastic staff. They are always ready to help me and treat me like family. He is so busy that I have to make lists of questions during my visit but I also feel if I ask a question via My Chart, I will get a quick reply. Wish he could be my primary doctor!
100

03/27/2017
I always have a good experience at Providence Hospitals. I have been well taken care of by kind and knowledgeable providers. Good work everyone.
100

03/03/2017
The office staff & surgeon were great, very professional & helpful.
100

03/01/2017
I called for help I had appointment the next morning Thank you
100

02/28/2017
One of the best.
80

02/28/2017
Excellent care - Still in process.
100

02/14/2017
Dr. Willard is a very caring doctor, with a warm personality , who I believe puts his patients first, and answers the questions of his patients.. ,..
100

02/13/2017
Have always felt confident of Dr. Willard's care.
100

02/10/2017
Dr. Willlard is a very competent, caring and concerned physician. He is always smiling and friendly when treating me. i look forwardto the treatment and feel comfortable to ask questions which he takestime to answer.
100

02/09/2017
Excellent care.
100

02/08/2017
Dr Willard is very down to earth. he spent enough time with me and did not seem rushed. He took the time to assess my injury. I thought the nursing staff was very empathetic and nice.
100

02/07/2017
I feel that I am Dr Willard's friend. he certainly treats me like that.
90

01/30/2017
the provider became out of network with my insurance company. the office MA talked and listen to me and insurance company to get a continuum of care so that I would not have to pay out of network.
100

01/25/2017
Great privider. Outstanding knowledge. Wonderful bedside manner. Gracious and kind.
100

01/22/2017
could not have been better.
90

01/11/2017
I hope I can only have Dr. Willard do any surgery needed. I trust him!
90

01/09/2017
Physical therapy was very good and friendly
90

12/30/2016
Received very good care.
90

12/26/2016
It is very difficult to see Willard because of the lack of doctors in his specialty at your care facility and in Walla Walla.
100

12/12/2016
excellent service
100

12/07/2016
surgery went as expected. Dr explained well and responded when I had questions over the weekend
90

11/28/2016
Took 2 + weeks from time of PCP referral to ortho appt.
100

11/25/2016
Dr. Willard and his nurse, [...] always make me feel cared for and they go above and beyond to provide excellent medical care. I am truly very blessed to have them on my medical team.
100

11/24/2016
scheduled very prompt, wonderful, explains, an excellent physician.
100

11/21/2016
I have reccomended both my primary and specialist to others.
100

11/09/2016
I was shocked and amazed by my wonderful and fabulous care that I received!!!! I broke my leg on a Wednesday Evening and I would not be seen by a Dr until the following Monday Evening!!!! Dr Willard was found by my son and he called for me and got me an appt for the following DAY!!!!! They were kind and so very compassionate. I felt cared about and they gave me amazing respect and sympathy. I was able to have surgery promptly the following week on a Tuesday. Believe it or not it was the best experience I have ever had... (during a horrific injury)
100

11/04/2016
Attentive and honest.
100

10/31/2016
[...] i have had nothing but great service with him and his staff.
100

10/18/2016
I was happy that he explained why he chose my method of care. I would have liked to talk to him about the rest of my related problems but he didn't seem interested.
100

10/12/2016
Dr. Willard and his office staff are the best. They give the best customer service. Dr. Willard is the kindest, most compassionate doctor you have. He is a great listener, and makes you feel that you are important to him.
100

09/28/2016
I love going to Dr. Willard. Both he and his staff are so nice and take good care of me. They seem to know what I need before I need it.
100

09/17/2016
[...] He is an extraordinary man indeed, and one that goes above and beyond and pushes the boundaries of life for people no matter what race or insurance or what they make as in money in life. A man who [...] walks the walk but also talks the talk an example of my last boss two people in my lifetime that I have come across that you rarely come across [...]
90

09/07/2016
Staff at primary doctor's visit misunderstood and referred me to wrong specialist. Took another week and a few phone calls to get to the right doctor.
1669486072
 
Providence Orthopedic Surgery
380 Chase Avenue
Walla Walla, WA 99362
509-897-5570
Affiliated Facilities
Providence St. Mary Medical Center