Text Size: Excellent customer service
Members rate Providence Health Plan as having the best customer service in Oregon, according to the 2009 Consumer Assessment of Healthcare Providers and Systems survey conducted for the National Committee for Quality Assurance (NCQA). Survey results posted at NCQA Quality Compass show that Providence Health Plan surpasses competing plans in five categories:
- The best in Oregon for overall customer service.
- The best in Oregon for overall health plan satisfaction.
- The best in Oregon for accuracy of claims processing.
- The best in Oregon for providing the information or help that was needed.
- The best in Oregon for treating members with respect.
Why do members love our customer service?
- When members call us, they get connected in less than a minute to a real person here in Oregon.
- Members have their questions answered in three minutes on average.
- Calls are answered by representatives who understand our benefits thoroughly and have an average of 7.7 years of tenure with Providence Health Plan.
- Our managerial team overseeing customer service has an average of 14.6 years of Providence Health Plan experience.
- Our interactive voice response system allows members to access claims-status information efficiently by telephone using a touchtone keypad or through speech recognition.
- Members also can access customer service through e-mail and review claims status through myProvidence.org.
Ask for a quote
Providence Health Plan is committed to getting you to an affordable premium while preserving the benefits that keep your employees healthy and productive.
Ask your broker or a Providence Health Plan representative about how our plans can help.