2009 Medicare Advantage Consumer Assessment of Health Plans and Services (CAHPS) Results

The CAHPS survey is conducted annually by the Centers for Medicare & Medicaid Services to assess the experiences of beneficiaries in Medicare Advantage plans.

Providence scored significantly better than the national average in the following categories:

Health Plan Overall
Care Received Overall
Getting Care Quickly
Health Plan Customer Service
Getting Needed Prescription Drugs

Report for: Providence Health Plan (H9047) Issued October 2009 by the Centers for Medicare & Medicaid Services.

Providence Health Plan is a health plan with a Medicare contract.

Revised 11/09

H9047_ADV 04_10 (11/09)