Getting Started with Providence Health Plan

Your member materials are important documents that describe your health insurance benefits in detail. Your member materials include:

• Summary of Benefits
• Member Handbook

You can view these documents when you register for a myProvidence account. myProvidence is our secure internet portal that gives you access to your personal health insurance information.

Register for myProvidence:

1. Step 1: Visit our myProvidence Registration page
2. Step 2: Fill out the myProvidence Registration form using your Providence Health Plan Membership ID number. (You will receive your Member ID number in your Get Started Packet. Your Member ID card will also be mailed to you.)
   
3. Once you've registered, view your member materials:
4. Step 3: Click on the Providence Health Plan Tab
   
5. Step 4: Click on "View your benefit summary" or "View your member handbook" to view your specific member materials
   

If you have questions about setting up a myProvidence account, call the myProvidence Help Desk at 503-216-6463 or 1-877-569-7768. If you prefer to have your member materials mailed to you, call Customer Service at 503-574-7500 or 1-800-878-4445.

Creating a myProvidence account not only gives you access to all of your health insurance information, it's your gateway to tools and resources exclusively for Providence Health Plan members!

Providence health plan members have 24-hour, secure access to:

• Review your insurance claims history and details (pharmacy claims coming soon!)
• Find a doctor, pharmacy or facility within your plan
• Order a replacement Member ID card
• Research health conditions, treatment options and costs
• Compare quality ratings for hospitals and facilities
• Create your own Personal Health Record with WebMD

Providence Health Plan will send you a member identification card by mail. Take your member identification card to all medical appointments. You may order a replacement at myProvidence or call your Customer Service Team.

Health care can be complex - but we can help. View basic definitions and explanations so you can understand your coverage and your care.

Please review your Member Rights and Responsibilities to understand the role you and the health plan play in getting the best health care services and benefits possible.

Access your benefit information:
Online: Register for a myProvidence account and view plan details, claims and order an ID card.
E-mail: Send an online message to our Customer Service Team.
Phone: Call 24 hours a day to use our automated phone service or speak to a Customer Service Team representative Monday - Friday, 8 a.m. to 5 p.m. 503-574-7500, 1-800-878-4445 (TTY: 503-574-8702 or 1-888-244-6642).