Text Size: Streamlined member ID cards
Beginning in July 2009, member ID cards for Providence Health Plan will no longer feature detailed copay and coinsurance information.
Why the change? By printing only essential information, such as the member ID number, we eliminate the need to reissue cards when employers make changes to benefits.
- Members don't need to throw away their ID cards at renewal. They can continue to use their existing cards.
- Members always can request new ID cards through myProvidence.
- Employers can request new ID cards through our online billing and enrollment system.
- Providers can access timely and accurate information about member benefits through ProvLink.
- A member's unique ID number, printed on his or her card, is the key to accessing information about member benefits through ProvLink or myProvidence.
- Pharmacy contact information moves to the front of the card.
Remember that member ID cards do not guarantee membership or plan benefits. Members can access their most up-to-date benefits information online through myProvidence. Employers will begin seeing the new cards as new members enroll in their group plan. All members will receive new cards if benefits change at renewal.
Questions?
Contact customer service at 503-574-7500 or 800-878-4445, Monday to Friday, 8 a.m. to 5 p.m.
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