Text Size: Superior customer service recognized by PHP members
J.D. Power and Associates 2009 National Health Insurance Plan StudySM rates Providence Health Plan among the best in the Northwest in member satisfaction:
- 4 circles in Overall Experience
- 4 circles in Customer Service
- 4 circles in Information & Communication
Why do members love our customer service?
- When members call us, they get connected in less than a minute to a real person here in Oregon.
- Members have their questions answered in three minutes on average.
- Calls are answered by representatives who understand our benefits thoroughly and have an average of 7.7 years of tenure with Providence Health Plan.
- Our managerial team overseeing customer service has an average of 14.6 years of Providence Health Plan experience.
- Our interactive voice response system allows members to access claims-status information efficiently by telephone using a touchtone keypad or through speech recognition.
- Members also can access customer service through e-mail and review claims status through myProvidence.org.
About J.D. Power and Associates
The J.D. Power and Associates 2009 National Health Insurance Plan StudySM measures member satisfaction in several key areas among 131 health plans in 17 regions throughout the United States.
More than 33,000 health plan member surveys were conducted online between December 2008 and January 2009 for this year's ratings.
Health Library
Featuring in-depth health topic resources and information.