VISITING HOURS
Visitors are a welcome part of a hospital stay and are important to your recovery. Rest is also important. If you wish, nursing staff will restrict your visitors. Visiting hours vary according to nursing unit and individual patient needs. We ask your consideration for other patients and your assistance in controlling noise and the number of visitors.
- Visiting Hours - Limit two persons per visit.
- Medical-Surgical and Transitional Care Units: All visitors: 11a.m. to 8 p.m.
- Maternity Visitors and siblings: 11 a.m. to 8 p.m.: Fathers or significant other with ID bracelet: anytime.
- Critical Care: CCU/ICU Visitors are limited to immediate family and significant others. No visitors under 12 years of age at any time. No visitors under 16 years of age are permitted to visit cardiac surgery patients.
WAITING AREAS
There are lounge areas for visitors on each patient floor and on the main floor lobby. Special waiting areas have been designated for families of patients in critical care, the emergency department and surgery.
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PARKING
Visitor parking is located in the front of the Medical Center on Alameda at Providence Saint Joseph and at the front of Providence Holy Cross on Rinaldi Street. There is a fee for parking.
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ADMISSION
The first step in your hospitalization process is to be admitted as a patient. It is Providence’s policy to admit and care for all patients regardless of race, color, religious preference or national origin.
An Admitting representative will help you complete required forms. All personal information is kept strictly confidential. A plastic ID band is placed on your wrist. You must wear your patient ID band until you are discharged.
When you arrive at your room, your nurse will explain how the bed works, how to use the call system, TV, and phone, and where to store your belongings. All patient rooms are equipped with color TV sets at no additional charge. Out of consideration for others, we do ask that you keep the volume low.
Do not bring valuables to the Medical Center. Leave all jewelry at home or have it placed in the hospital safe. Keep only small change with you. The hospital cannot assume responsibility for the loss of money or other valuables kept in your room. Bring as few personal items as possible. Suggestions include a bathrobe, slippers, and toiletry articles. Eyeglasses, dentures, and hearing aids need special care during your stay to protect them from loss or breakage. Always keep them in a safe place when not in use.
Electrical devices such as curling irons, radios, and heating pads can interfere with patient care and safety. Please leave them at home. Please notify your nurse immediately about any electrical items you wish to use during your stay. Cell phones are prohibited in patient care areas. Please advise your visitors of this rule as well.
Do not bring any medication from home. Your doctor will order any medication you will need during your stay. Make a list of all medications you take, including the strength and how often you take them. This includes all prescribed medications and over-the-counter drugs, vitamins, and herbal products you use.
If you have any questions, please do not hesitate to ask your nurse.
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CAFETERIA AND VENDING MACHINES
The cafeteria is open daily from 7:00 a.m. to 7:00 p.m., and visitors are welcome to eat in the cafeteria. Patients who have permission to eat in the cafeteria must have a card from the unit secretary in order to be served. Vending machines for snacks and beverages are available 24 hours a day.
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CHAPEL
A chapel and meditation rooms are located on the first floor at Providence Saint Joseph and on the 3rd floor at Providence Holy Cross. The chapel is open for your use from 6 a.m. to 9 p.m. daily. Mass is offered daily. Services are broadcast on TV Channel 6 at Providence Saint Joseph.
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FINANCIAL COUNSELING
Hospital charges are determined by the length of your hospital stay and the surgeries, tests, treatments, and medications your physician prescribes. After discharge, your insurance will be billed and you will receive a full statement. Physicians bill separately. Financial Counselors are available to explain all charges and help you make payment arrangements.
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FLOWERS AND MAIL
During the week, volunteers deliver flowers and mail to your room. They will also post outgoing mail for you. Mail received after you are discharged will be forwarded to your home address.
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GIFT SHOP
The Providence Gift Gallery offers flowers, gifts, clothing, toiletry, magazines, and seasonal items. The Gift Gallery is open daily.
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HEALTH RESOURCE CENTER
The Health Resource Center is located in the main lobby just left of the information desk. The Center contains a library of educational resources and videos as well as a free physician referral service. For free health information, call 1-888-HEALING (1-888-432-5464), or drop in from 8:30 a.m. to 6 p.m., Monday through Friday.
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MEALS
Nutrition is important for your recovery. A menu is provided each day to match the diet your doctor prescribes for you. A variety of specialized diets such as diabetic, low cholesterol, low sodium, Kosher, and vegetarian diets are also available. Please tell your nurse if you have any special dietary needs. Diet order permitting, snacks are provided upon request. Please ask visitors to check with your nurse before bringing any food from home. Only unopened, labeled, packaged foods may be placed in the unit refrigerator.
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SMOKING
Providence Saint Joseph and Providence Holy Cross Medical Centers are smoke-free facilities. This applies to all patients and visitors. Smoking is strictly forbidden inside the Medical Center. There are two designated smoking areas outside the building on the main level.
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TELEPHONES
Telephones are provided in all patient rooms. Incoming calls go directly to your room. Special volume controlled telephones, ringing flashers, and translation services are available upon request. Visitors may use public phones located in the main lobby.
- Hospital Operator, Dial “0”.
- Room-to-Room, Dial “1” + Room# + Bed#.
- Local Calls: Dial “9” + Number.
- Calls Outside Area Code 818: Dial 9 + 1 + Area Code + Number.
- Toll and Long Distance Calls: Dial “9” and the number and a telephone company operator will assist. Long distance calls are billed: Collect/3rd Party/or Credit Card.
- To reach a patient from an outside phone, dial (818) 843-5111 at Providence Saint Joseph and (818) 365-8051 at Providence Holy Cross, and indicate the room & bed number.
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VALUABLES
We encourage you to leave all valuables at home. If you do bring a valuable item, it should be deposited in the hospital safe. A Security officer will give you a receipt. Tell your nurse immediately if you lose a personal item, or you ask a family member to take your belongings home.
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JOINT COMMISSION ON ACCREDITATION OF HEALTHCARE ORGANIZATIONS
When an individual has any concerns about patient care and safety in the hospital, that the hospital has not addressed, he or she is encouraged to contact the hospital’s management… if the concerns cannot be resolved through the hospital, the individual is encouraged to contact the Joint Commission.
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