Providence Medford Medical Center supports your right to voice your concerns or complaints and to receive a prompt response. If you have a problem, please tell any staff member or manager. If you have concerns about patient care and safety at the hospital that we have not addressed, we encourage you to contact hospital management. You may submit your written or verbal complaint to the Risk Manager, Quality Resources Department, 1111 Crater Lake Avenue, Medford, OR 97504 , (541) 732-5199. If your concern is not resolved by us, you may contact the Office of Quality Monitoring of the Joint Commission Commission on Accreditation of Healthcare Organizations by calling 1/800-994-6610 or e-mailing complaint@jcaho.org.
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