Providence Health Plans

Alison Schrupp,
Chief Operations Officer
Providence Health Plans

Our organization is driven by an internal commitment to service excellence and customer satisfaction. We know we’re only as good as our members and potential members believe we are, and that’s why we’re being completely open here about what our current members think. We want to help you make an informed choice when it comes to finding a health plan. We want you to see how we operate, to know that we’re problem-solvers and to find that we’re accessible, knowledgeable and friendly to all of our members.

Alison Schrupp, Chief Operations Officer
Providence Health Plans

Health Plans Member Satisfaction Scores

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Question #1:

Satisfaction with Getting Needed Care
This score combines how easy it was to get appointments with how easy it was to get needed care, tests or treatments.

Question #2:

Satisfaction with Customer Service
This score combines how often customer service provided information or help you needed with how the staff treated you in terms of courtesy and respect.

Question #3:

Overall Satisfaction with Providence Health Plans
This score reflects an overall member satisfaction rating of our health plans.

Note: All CAHPS scores reported here reflect data gathered over the past 12 months. CAHPS (Consumer Assessment of Healthcare Providers and Systems) is a national, standardized survey of health plan members. Find out more about CAHPS in our FAQ.

Let Us Know What You Think

Providence Health Plans highly values your opinion. We openly share our scores with you and welcome your comments. If you would like to start a dialogue about member satisfaction or comment on your own particular experience, we welcome hearing from you.