The Providence Experience

HELPING YOU MAKE SMART HEALTH CARE DECISIONS:
How do you evaluate quality of care?
How much can you expect to pay?

Quality of care – what can you expect?
Today’s heightened awareness of the quality of health care is driving demand for consumer-focused decision making tools that are easy to understand and easy to use.

Providence believes that consumers of our services are entitled to information that helps them make informed choices and enhances the trust they place in our ministries.

In an effort to make the delivery of healthcare more transparent to consumers, Providence is developing tools that focus on four key areas:

• Patient Financial Services and Pricing (How much will my treatment cost?)
• Quality, Safety, and Patient Satisfaction (What is your track record in my local facility?)
• Organizational Values, Health, and Community Citizenship (What does Providence stand for?)
• Human Resources (What can Providence employees expect, and what is expected of them?)

Our Commitment to You
Providence and its ministries will strive to…

• Be a good partner in the healthcare decision making process.
• Publish credible quality measures from objective third parties
• Be open about our position on important community healthcare issues
• Be open about how decisions are made and the impact they have on the people we serve
• Be open and consistent with our policies