Question: Is this confidential?
Answer: Many of our staff members are mental health professionals who are bound by laws of confidentiality. Everything you do and say during your counseling sessions are kept confidential unless child abuse is suspected or if a person threatens to do harm to themselves or others. Otherwise, information will only be released with your signed permission.

Question: What is the process for scheduling an appointment?
Answer: Call our office at 360-493-7867 or toll free 1-800-216-7867 to schedule an appointment. Our office assistant is here to help you Monday through Friday 8:00AM to 5:00PM.

Question: Can I speak with someone now?
Answer: Call our office at 360-493-7867 or toll free 1-800-216-7867 during our working hours. If you call after hours, you may leave a message and our office assistant will return your call within 12-24 hours. If you have an emergency and need to speak with someone after hours, call Crisis Services at 360-493-7999.

Question: Will someone be calling me before my appointment?
Answer. You will receive a reminder call if you choose to. Otherwise, we will not call you unless we have to reschedule or cancel your appointment for any reason.

Question: Does my wife/husband/daughter/son/stepson, etc., qualify?
Answer: Spouses, domestic partners, and dependent children qualify.

Question: How many counseling sessions am I eligible for?
Answer: Our contracts vary between companies. Basically, the number of sessions is determined by the counselor/manager.

Question: Do I have a co-pay?
Answer: No. There is no co-pay. Your employer pays for your sessions.

Question: Do I need to bring anything with me?
Answer: No. However, there will be paperwork that will need to be filled out. This can be sent to you or you can fill it out at our office before your appointment.

Question: May I choose a counselor I want, or do you have a panel of counselors?
Answer: If you are calling from the Olympia area, you may choose counselors on our staff. If you are not familiar with our counselors, we will be happy to assign a counselor for you. If you are calling from outside the area, we will refer you to affiliate counselors in your area.

Question: What if I don’t like my counselor or I don’t feel like my counselor is helping me resolve my issues?
Answer: Call our office and our office assistant will be happy to assign another counselor to you; no questions asked. We want you to feel comfortable with the provider with whom you meet.

Question: Do you have Saturday/weekend appointment?
Answer: No. Appointments are Monday through Friday.

Question: If I want my child to be seen by a counselor, who needs to attend the first session?
Answer: Counselors find it helpful for a parent to attend the first session without the child; then the parent can accompany the child after the first session, depending on the age of the child. That will be determined by the counselor

Question: What happens if I need more sessions?
Answer: Counselors will refer you to a mental health professional that may be covered by your health insurance, to local support groups, or other community services depending on your needs.

Contact Us

If you would like more detailed information regarding any of these questions, please call us at 360-493-7867 or toll free 1-800-216-7867.