We may ask specific questions about your symptoms or situation so we can give you the best recommendation. If a physical exam is needed, we’ll guide you to an in-clinic visit. As always, if you need to see a provider in person, you won’t be charged for a virtual visit.
Believe it or not, your provider can rely on your medical history to make an accurate diagnosis most of the time. Your provider may ask you to assist in the visit depending on your symptoms, for example, you may be asked to take your temperature or shine a light on your throat. Any vitals taken usually confirm – not determine – a diagnosis. That’s why it’s important to tell us your specific symptoms, including the duration and severity, as well as any drugs (over-the-counter or prescribed) you’ve taken recently.
If we can’t help you, we’ll refer you elsewhere and you won’t pay a penny.
As always, you can trust that your virtual visit and any test results will remain secure and confidential.
For more questions or concerns ›
Get the most out of your appointment.
- Find a quiet, private space.
- Have your photo ID ready. If your child is the patient, we need to see your ID.
- Grab a thermometer and flashlight in case your provider asks for assistance.
* Express Care Virtual follows the standard of care of the Infectious Diseases Society of America regarding antibiotics. We look for specific symptoms when determining whether antibiotics are the best course of treatment. For instance, sinus infections naturally take a long time to heal, and antibiotics are not always recommended.