Rachel B. Long, MD

Languages: English
Accepting New Patients
Professional Statement
Rachel Long, M.D., puts her patients’ best interests first. She is a strong advocate for patient education and strives to understand her patients’ goals to help them achieve the best possible outcomes. She believes in doctor-patient communication and shared decision-making. Dr. Long has particular interest in adolescent gynecology, family centered birthing, sexuality and sexual health, peri/post-menopausal care, vaginal birth after Cesarean section (VBAC) and minimally invasive gynecologic surgery. She feels honored to care for women throughout all stages of their lives and endeavors to offer every woman she sees a personalized care plan. Outside of medicine, Dr. Long enjoys spending quality time with her two nieces and discovering new restaurants. She also enjoys going to the beach, hiking, reading and football.
Education
Institution
Type
Rosalind Franklin University Of Medicine & Science, N. Chicago, IL
Medical School
University Of Arizona Health Sciences Center, Tucson, AZ
Internship
University Of Arizona Health Sciences Center, Tucson, AZ
Residency
Health Plans Accepted
  • Aetna POS/EPO
  • Aetna Preferred Provider Organization
  • Cigna POS/EPO
  • Cigna Preferred Provider Organization (PPO)
  • Health Net PPO/EPO/POS
  • Medicare
  • TriCare/TriWest PPO
  • United Healthcare EPO
  • United Healthcare POS
  • United Healthcare PPO
Clinical Interests
  • Hormone Replacement Therapy
  • Infertility
  • Menopause
  • Minimally Invasive Surgery
  • Reproductive Endocrinology
  • Urinary Incontinence
PATIENT RATINGS AND COMMENTS

The Patient Rating score is based on responses given during the CAHPS Patient Experience Survey.Responses are measured on a 10 - point scale, with 10 being the best score. These scores are then translated to a 5 - point scale in order to display results in a 5 - star rating.Comments are also gathered from the same survey and displayed in their entirety with the exception of any language that may be considered slander, libel or contain private health information, which will be removed prior to publishing the comments.

4.9 out of 5 (71 Ratings, 35 Comments)


100

02/28/2018
I had a great experience with Dr. Long. it was my first time meeting her. she was fantastic in every way. My appointment was scheduled at 5:00, I did not see Dr. Long until 6:30. I understand that she she was busy and had to reschedule people so they double booked her and that wasn't her fault, however waiting and hour and a half to see a doctor is absolutely ridiculous and the only person that apologized for my inconvenience was the Dr. I was very unhappy about that.
100

02/25/2018
Dr. Long is awesome. She is worth the wait and rescheduled appointments.
100

02/07/2018
Dr. Long is amazing. She has helped me with my "female" issues where no other gynecologist has been able to in the past. My only issue is with making appointments. I need to see her every 3 months to change my estrogen ring and I can never get in at the 3 months time. I did discuss this with her and she is making a note on my chart resolving this issue.
100

01/25/2018
i have had nothing but good experience with this facility! The only concern is that the OBGYN seems to have a lot of patients and I had to reschedule my appointment 3 times due to her not having another one staffed there. Regardless, I really enjoy my visits with Dr. Long!
100

01/25/2018
Dr. Long takes the time to really understand my concerns/ problems and helps me find solutions/ treat my needs. She is friendly and very supportive. She is
100

01/18/2018
Dr long is amazing and I recommend her and her Assistant [...] to everyone. the actual office has probably improved over the last year but I would not know since the largest struggle for me was my initial visit and trying to get in the system.My most recent complaint was attempting to get medication for a yeast infection via the telephone. I called on a Thursday around 1400, was told I would receive a call back and never did. I called Friday in the morning and once again did not get a call back for several hours. I called back at 1600 (with no call back) and again at 1745. Finally I was told that I had a prescription waiting at my pharmacy, but by then it was WAY too late. my pharmacy closes @ 1800 on Friday as doesn't open until Monday. I attempted to ask what OTC medications I could use until then while being pregnant and was not taken seriously and rushed off the phone with (once again) no clear answer.I only come to this office because Dr Long is there.
100

01/03/2018
great staff :) always feel well cared for
100

12/20/2017
Very pleased with Dr Long but wish somone got back to me on lab result as soon as it came out. I called three times and left a message each time to call back for a result. Finally got a call back in my voicemail saying prescription was sent but pharmacy would not release the medicine to me due to possible dosage error from prescribing Dr. ... only to find out Dr is not in and pharmacist insists not releasing the prescription until it is confirmed by a Dr.that dosage was not a misktake. I have waited 7 days and called three times for someone to getack to me and yet I still have to wait. I need this medicine as I had symptoms for over 2 months already and had to wait for an appt. all these time. Also I am going out of town in 2 days. Wish there is a back up when Dr Long is not available or someone from her staff can promptly follow up on lab results immediately instead of calling 3 times from my end with multiple messages left for someone to get back to me.
100

11/23/2017
Dr. Long is an amazing provider who truly cares about her patients. Often times, the staff in her office miss the mark in regard to patient care. At my last visit, I left a urine sample and the towelette I was given was actually an alcohol swab and I didn't realize it until I had started the urine clean catch process. If it wasn't for Dr. Long being the provider in this practice, i would have switched offices long ago.
100

10/12/2017
Dr. Long always takes the time to listen and understand my health concerns. She is very thorough in her exams and in explaining her recommendations or answering questions.
100

10/04/2017
Dr. Long is the most down to earth, relatable, friendly, caring physician I have ever seen.
100

08/28/2017
Dr. long is amazing. she's very knowledgeable and kind. She really makes me feel like I'm in control of my pregnancy and not forced I to what another Doctor wants me to do that's easy or convenient. she's all about happy, healthy mommy & baby.
90

08/28/2017
my husband was upset about being asked the "safety questions" and I agree after puttering thought into it - it is not a place for a doctor/medical facility to ask about texting & guns. However, Dr. Long was terrific & a supportive doctor.
100

08/25/2017
Dr. Long listened intently to everything I had to say and combined it with knowledge she had form reading my history before I came in. Grateful!
80

08/17/2017
She is a good doctor, is easy to talk to, and has a great "bedside manner"; however, the problem I, and a friend of mine, have had with her is that she does not always return phone calls, and doesn't always follow up with prescription refills until multiple calls are left. I have had to call her office and leave messages many times before I get a return phone call. I spoke to her about this at my last visit, and she said that she does not always get messages that are left with the front desk. Because she is an OB/GYN, her priority is delivering babies, and she does not seem to have any coverage for patients that have appointments with her at Urgent Care. I feel that she should have coverage when she has to leave to deliver a baby. Just a suggestion.
100

08/16/2017
dr long is amazing. the people behind the front desk are a bit incompetent. I go to providence for Dr long.
100

08/15/2017
Dr Long is an excellent physician...I travel from Southern Nevada just to see her...worth every mile
100

08/07/2017
Dr. Long is by far the BEST provider I have ever had. She is hilarious, caring and sympathetic. Every time I have been in she has made me feel so comfortable in the most uncomfortable situations (pap smears). Also just an all around awesome person. She sees my sister and I and all we can talk about is how cool our OBGYN is. [...] Her assistant is awesome as well, super friendly and always makes sure we feel comfortable [...]. GREAT STAFF!
100

08/07/2017
Dr. Long is very caring & takes time to listen & answer questions.
100

07/27/2017
IN OUR FAMILY WE HAVE TEEN DAUGHTERS THAT PLAY SPORTS, WE COME IN QUITE OFTEN, SO WE KNOW MOST OF THE STAFF AND DOCTORS, THEY ALWAYS TREAT OUR FAMILY VERY PROFESSIONAL, THEY ARE VERY NICE, THEY REALLY CARE AND TAKE VERY GOOD CARE OF OUR FAMILY!
90

07/20/2017
My doctor is [...] kind. She listened to my health concerns, however I'm waiting to hear back from her regarding a test result since 02/2017.
100

07/19/2017
I love Dr. Long!
100

07/06/2017
It took Dr. 45 mins to come into the exam room. she was running late due to a baby delivery that morning. this is an understandable delay, but the assistant put me in the room and shut the door with the comment that the Dr. would be right with me. any time during that 45 min wait, it would have been nice if an assistant had come back to let me know that the Dr. was running late and the reason for it. the lighting in the room was movement sensitive, so after awhile, the lights went out and I was sitting in a black room. I turned my phone on for lighting to find my way to the light switch, but as I moved the lights came on. the lights went out 3 times while I was waiting. it would have been nice had I been warned about the lights possibly going out. and it wasn't like the assistants were busy--they were just standing around chatting when I finally left the room.
100

07/03/2017
takes her time to listen, positive, week knowledge, very friendly, fast in come with solutions, does exactly the right questions.
50

06/28/2017
I absolutely love Rachel as a doctor but ive had my appointments rescheduled 5 times now. My husband has to book time off work and giving us two hours notice is just not enough. We have a two hour drive to the clinic so he's always left work by the time I get the call to say she's not going to be there. She needs a nurse that's able to do routine appointments when she's not there. It's not fair that I've only been able to attend one of my appointments without her rescheduling. I couldn't possiblely refer her just because there's no guarantee that they'll ever be seen. I know I'm pregnant and my hormones are all over the place but the stress and tears i experience every time you call to cancel are horrible. If it wasn't for the fact I'm allowed to do a VBAC in the hospital then I would be looking else where for a provider.
100

06/21/2017
This was my first time seeing Dr. Long. What a compassionate, caring doctor. Have already recommended her to my daughter and a friend. So grateful that I've found her! Thank you to the kind and courteous office staff for their efficiency ! I was in the exam room before I had even filled out all the paper work! Thank you!
100

06/14/2017
I used to see Dr. Long a couple years ago then she left and I am SO happy I found her again!
100

05/31/2017
I'm a new patent of Dr. Long since my previous doctor retired last year. I am so happy I found her! She has always made me feel very comfortable and always takes the time needed to answer my questions. I have already recommended her to my friends and family. I couldn't be happier with the excellent care I have received by Dr. Long.
100

05/22/2017
Very personable enjoyed the interaction.
100

05/18/2017
Dr. Long is a fabulous Doctor who listens to her patients & shows them courtesy & respect.
100

04/30/2017
Dr. Long is the best doctor I could have ever asked for. I have already recommended her to a number of friends.
100

04/25/2017
Dr. was running behind, but still reasonable in the wait time.
100

04/07/2017
The doctor gave me two options for my surgery. this was very helpful to me.
100

04/04/2017
Very easy to talk to.
100

04/04/2017
Dr. Long is the most amazing OBGYN that I have ever seen. She truly cares about her patients and provides the best care. I would recommend her to everyone!! You are very lucky to have her at Providence!
 
24035 Newhall Ranch Road
Santa Clarita, CA 91355
(661) 294-3456
Affiliated Facilities
Providence Holy Cross Medical Center