Heh Shin R. Kwak, MD Providence Medical Group

Dermatologist
Languages: English
Specialties:
Accepting New Patients
Professional Statement
Dr. Heh Shin Kwak emphasizes empowering her patients to take charge of their dermatology care, whether it's educational information or the importance of sun protection. "What I enjoy most about being a dermatologist is seeing patients of all ages and especially entire families," she says. "One of the most satisfying aspects of medicine is seeing multiple family members and being entrusted to their care."

Dr. Kwak earned her undergraduate and medical degrees from the University of Michigan as part of the Integrated Premedical-Medical Program, a rigorous 8-year program which accepted a small number of high school students nationally with early admittance into medical school.

During medical school, she completed an NIH research fellowship in dermatology with a focus on clinical trials and translational research. Dr. Kwak then completed her dermatology training at Stanford University Medical Center, where she served as chief resident. Dr. Kwak is board certified in dermatology.

In her free time, Dr. Kwak enjoys rock climbing, hiking, cooking and spending time with her husband, son, and daughter.
Education
Institution
Type
Year
University of Michigan Medical School
Medical School
2005
MacNeal Hospital
Internship
2006
Stanford Department of Dermatology
Residency
2009
Board Certifications
  • American Board of Dermatology, Dermatology
Clinical Interests
  • cosmetic botox
PATIENT RATINGS AND COMMENTS

The Patient Rating score is based on responses given during the CAHPS Patient Experience Survey.Responses are measured on a 10 - point scale, with 10 being the best score. These scores are then translated to a 5 - point scale in order to display results in a 5 - star rating.Comments are also gathered from the same survey and displayed in their entirety with the exception of any language that may be considered slander, libel or contain private health information, which will be removed prior to publishing the comments.

4.6 out of 5 (219 Ratings, 64 Comments)


100

12/30/2017
All very good.
100

12/27/2017
good experience
100

12/11/2017
Excellent service!
10

11/27/2017
Dr was in a hurry and I felt she was already mentally on to her next appointment
90

11/22/2017
Really liked Dr. Kwak and her staff.
80

11/19/2017
I was suprised to notice that my visit summary notes 'A focused upper body skin examination was performed of the sweat glands, scalp/hair, face, eyelids, lips, neck, hands, right upper extremity, left upper extremity, digits/nails, upper chest, upper back.' This examination did not actually occur. The physician did examine the place where my issue was (my wrist), but I was fully clothes the entire time and no other areas were examined. Perhaps it was an accidental note?
90

11/14/2017
I need to have further surgery for cancer on ear. It seem I need to wait a long time for this. Concern cancer may spread during waiting time.
100

11/07/2017
Had to wait in line 20 mins to check in. Only one MA working at check in desk.
100

11/03/2017
Excellent visit.
70

11/02/2017
The Dr. was very pleasant and personable and seemed knowledgeable. During the exam the Dr. said we would talk about what she had found when she was done, including answer a couple of questions that I had. By the end of the appointment she acted like she had another appointment she had to get to. She scooted out the door without talking about all she had found nor did she answer the questions that she said she would at the end.
0

11/01/2017
I needed removal of a patch on face that hadn't healed in months. the doctor used liquid nitrogen on THE WRONG AREA, necessitating a 2nd visit to have the correct area treated. [...] I am very unhappy with that provider
100

10/30/2017
only issue was 2 month wait for an appointment- it wasn't an emergency but two months seems extreme
90

10/30/2017
Dr Kwak was extremly nice. She listened attentively to what my concerns were and answered in a way I understood
100

10/27/2017
excellent doctor, very professional, polite, always listens what I have to say, treats me with his best ! one of the best doctors I've ever had!
90

10/20/2017
I waited 45 minutes past my appointment time to be called back, so that was 1 hour total. When I asked the front desk about it, they sent a note back to ask when I would be called and then they let me know. I hope this is not a typical scenario for this doctor.
80

10/17/2017
I was surprised that a dermatologist, looking at a suspected cancerous area on my cheek, didn't want to examine the rest of my body.
100

10/16/2017
I loved Dr. Kwak. Her friendly, professional manner put me at ease.
100

10/11/2017
all my care staff and specialists at PMG are the best!!!!
100

10/11/2017
Dr Kwak made medical recommendations and explained the reasoning behind her recommendations. Her approach gives me great confidence that I am receiving excellent medical advice.
100

10/09/2017
This was my first experience outside of [...] to treat what is now considered a cosmetic issue. The Dr. Kwak was perfect and I could not have asked for a better experience.
100

10/04/2017
she was fantastic
100

10/03/2017
[...] very happy with my Doctors.
100

09/29/2017
Dr. Kwak is excellent but I will recommend her to others & keep my own Dr. [...] for check ups.
90

09/29/2017
this was my first visit and felt listened too and taken care of.
100

09/27/2017
Good experience. have confidence in Dr. kwak.
50

09/25/2017
This clinic reminded me of a factory-with a conveyer belt of clients- each getting 7 min of time. I do not fault the Dr. although I did not feel she showed concern, or communicated well- but clearly the process is to be in and out in 7 min. or less. I had to wait over 2 months for this appointment, and then got but the briefest moment of time with the Dr. Her overall skin check was not thorough, and her answer to a rash I have had for over 2 months was try this cream and if it doesn't clear up, come back in a month. She did not tell me what improvement I should expect, or when. I had to stop her exit to clarify her instructions. Not my normal wonderful Providence experience. Again, I doubt this is the Dr.'s fault- but the time the clinic allows per patient.
100

09/20/2017
She was adorable! checked the areas for which I had concerns. Said all was well, no issues to be concerned about and I left!
70

09/14/2017
[...] obtaining an expedient appointment with a dermatologist was difficult during the time my symptoms were more evident and intense. However, I was able to be seen earlier than originally scheduled by being on the cancellation list.
100

09/14/2017
Took me several months to get an appointment with a dermatologist. When I finally got an appointment, it got rescheduled one month later with a different dermatologist due to an unexpected leave be the first dermatologist.
90

09/13/2017
Seemed very knowledgeable, respectful, attentive and addressed my concerns. Very good job.
100

08/25/2017
This was the provider's last day at her current location and she was clearly very busy. I feel she was quite harried with all the last day appointments and, thus, was somewhat hurried. She is an outstanding provider and I highly recommend her.
100

08/23/2017
Dr.Kwak is a very DOCTOR....I have told many people about her...She is wonderful...
90

08/19/2017
This was my first and only visit with Dr. Kwak, whom I liked a lot. The exam, unfortunately, resulted in a biopsy with a melanoma diagnosis. Dr. Kwak called me personally to carefully explain the results and the next steps before she sent me the lab results. I have transferred to Dr. [...] since Dr. Kwak is moving to another location and appreciate the office personnel's swift handling of this change.
100

08/14/2017
Only saw her twice - now she's moving to another location that is not near me. I liked her very much.
10

08/01/2017
The overall staff at this office was great and made me feel comfortable. However, my experience with Dr. Kwak was unfortunate. She came off as demeaning and rude and seemed not to be interested in the concerns I had about my skin. It was very off putting, unhelpful, and a waste of my time and money. As someone with chronic eczema, I'd hope she'd have been a bit more understanding of my condition (not to mention her overall good ratings on the providence site). However I did not find this to be the case and I will not be returning here.
90

07/10/2017
I phoned for a follow-up question after the biopsy report was received, but Dr. Quak was too busy to call back. An "assistant" called back, but really wasn't able to answer my question.
60

07/09/2017
contradicted statements and assessment of returning growth on left foot, acknowledged previous surgery and pathology report regarding growth due to presence of abnormal cells yet viewed and measured returning growth (same color, type, pproximately same size and near previous location) and recommended that I return in two years or earlier if visible change) acknowledged increased risk for having had abnormal cells in previous growth but didn't biopsy regrowth.
90

06/28/2017
She is such a good doctor. Always aware of what's going on in my personal life and makes an effort to connect with me on a personal level during my full skin exam which takes some of the awkwardness out of it. My only complaint is that I didn't get a chance to talk to her about any new questions or concerns, though I think that's because this was a routine appointment for ongoing care, not a new appointment. I'm sure if I went in outside of my regularly scheduled/required follow ups she would be more curious and open to what's going on.
80

06/23/2017
I really felt that Dr. Kwak cared about my situation, although I felt she could have been more thorough on my skin exam.
100

06/19/2017
This Dr. is new to us. We really like her.
90

06/07/2017
[...] My only complaint has more to do with my inability to have been able to get a quick enough appointment and also that in order to have seen within 30 days of trying to make an appointment, I had to go to a clinic that was an hour away from where I live. To get future appointments for this speciality clinic, I will also be required myself to request a transfer of care before I can be accepted to a clinic closer to where I live.
100

06/01/2017
I have confidence in all the care Dr. Kwak and her assistant has given me.
100

05/29/2017
excellent attention to meet my specific needs and questions...
100

05/29/2017
Dr was very nice, and explained things in an easy to understand way.
70

05/24/2017
[...] when I asked for something to be done or looked into more (one which turned out to be skin cancer) I was made to feel I was being vain. Although vanity was a concern I was also concerned about cancer. The latest visit I wanted something removed that was bothering me. Again it could have been looked at as vain, but it was also irritating my skin. It was removed, but I was told she couldn't do things like that all the time. I go to the doctor for help. I cannot do these things to myself. I would not ask if it was not an issue. I think it boils down to insurance and what and why they cover things, but it's also the way it was said to me by my doctor. Overall my doctor is pretty nice and somewhat friendly and I have recommended her in the past. I just think a little more bedside manner is in order.
100

05/19/2017
Doctor used photos and written material to supplement verbal presentation and sought my questions several times during our meeting.
100

05/11/2017
Providence health care is second to none.
90

05/10/2017
it's taking a long time [...] to get results.
100

05/10/2017
Dr Kwak is very kind and gentle.
100

05/09/2017
was a wonderful experience to visit this providers office. was really treated with the utmost care and respect, really made me feel like my health was important.was thank you very much.
100

05/08/2017
Doctor and nurse were very friendly and knowledgeable.
100

04/24/2017
I always have a great experience with this provider and team. I especially appreciate Dr. Kwak and the team's understanding/flexibility of my needs when I request a quick appointment such as this one for an injection (due to cystic acne).
80

04/07/2017
Waited 40 mins after my appointment time before I was seen by the doctor. After 25 mins of sitting in the waiting room, I had to ask the receptionist what was causing the delay. She went back and checked and informed me that there was an emergency with the patient before me and that it would be another 15 mins wait. The staff did apologize for the long wait but it would have been nice if the staff had come out earlier to inform me what was going on.
100

04/04/2017
The staff was exceptional. The front desk as well as the nursing staff and doctor were highly professional and pleasant.
100

03/15/2017
Dr Kwak is pleasant and professional. It was a pleasure to meet her.
50

03/01/2017
Not thorough enough and rushed visit I feel. [...]
80

02/19/2017
very nice - but was a bit condescending in her inbasket reply to me. Not sure if it was intentional or not.
90

02/09/2017
The guy at the reception counter was rude and abrupt, more interested in his conversation with other staffers than helping me. I didn't know there would be a [...] copay due before service. Told me someone had called and spoke with me about it, that never happened.
70

01/11/2017
Dr was fine but by the time the referral came through and appointment available the conditions had cleared
100

01/05/2017
Dr. Kwak is a compassionate and caring doctor. She listens, asks me questions and explains the procedure. Then asks me if I have any questions for her. I never feel rushed. She has a gentleness about her that helps puts me at ease. I recommend her highly!
90

01/04/2017
Dr. Kwak is friendly and approachable. [...] noted that she prefers Dr. Kwak's manner to that of her previous [...] dermatologist of several years.
100

12/24/2016
all of the physicians i see at Providence have been wonderful. thank you
100

12/13/2016
dr Kwak and her staff are all very kind
90

11/19/2016
Dr. Kwak is excellent! Very good communicator.
 
Providence Medical Group-Bridgeport Dermatology
18040 Southwest Lower Boones Ferry Road
Tigard, OR 97224
971-712-2120
Affiliated Facilities
Providence Portland Medical Center
Providence Milwaukie Hospital