Thank you to our brave caregivers
Thank you to our brave caregivers
We want to extend a heartfelt thank-you for giving your all, day in and day out, to care for your patients and colleagues. Over this past year, caregivers have pulled together across our family of organizations to get the job done. We are all in this together; this is our Mission in action.
Providence ministries and affiliates put into place a number of programs and temporary benefits to care for you during the COVID-19 pandemic. Our priority was to provide a safety-net so everyone would have a paycheck and needed support during the crisis and potential surges in our communities.
Here’s an update about benefits and programs supporting you going forward.
Visit our coronavirus resources site.
Note: changes for union-represented caregivers may be subject to bargaining.
- If you are enrolled in a medical plan administered by Providence Health Plan, Kaiser of Washington HMO and First Care in Texas, the 100% coverage for in-network medical care for COVID-19 treatment for caregivers and your family members enrolled in our medical plans has been extended through March 31, 2022.
- For Southern California: if you are enrolled in a Blue Shield-insured medical plan, all in-network copays, deductibles and out-of-pocket costs related to COVID-19 treatment are waived for you and your enrolled family members from January 1, 2022 through March 31, 2022.
- If you have questions about your coverage or claims, please contact the customer service number listed on the back of your medical ID card.
- As a reminder, approved COVID-19 vaccines and testing are covered at 100% for all of the medical plans we offer.
- Up to two days total of paid pandemic administrative leave for caregivers who miss scheduled shifts due to COVID-like vaccine side effects within 48 hours of receiving either the first or second dose. And up to one day for the booster.
Staying home due to COVID-19 may be unsafe for people experiencing abuse; victims locked down with abusers are prone to continued violence and unable to reach out easily for help. Across our Providence family of organizations, we want all caregivers to feel supported and safe – especially those who are not safe at home.
We encourage you to share these resources with colleagues if you suspect a team member is dealing with this issue. Get help now if you or a loved one is suffering from domestic violence.
Fidelity remains an important resource caregivers can turn to for reassurance and assistance with financial wellness concerns. Here are some tools to help caregivers weather the volatile market during the COVID-19 crisis:
- Access the Fidelity’s Coronavirus (COVID-19) Resource Center; log into NetBenefits.com for account updates and to access the Fidelity planning and guidance center
- Call Fidelity, 800-343-0860, to learn how the CARES Act may be of support to you
- Schedule a confidential, complimentary one-on-one appointment over the phone with a Fidelity Retirement Planner
Choose Well, your caregiver well-being program, is here to help create a positive culture at work and support you in your daily well-being. Choose Well provides you with programs, tools and resources to become the best version of yourself, mind, body, spirit and financial.
To highlight our caregivers’ extraordinary care during the COVID-19 crisis and to encourage the public to stay at home to slow the spread of the virus, we are spearheading a national public service announcement campaign. We created a series of Providence-branded videos, photos and other content showing the reality of life on the frontlines of the pandemic to use in digital and social media.
We invite you to submit your photos and videos of yourself and other caregivers that capture the gravity of this crisis and the dedication of our caregivers. Ideas include a selfie after a long shift or a group photo with your colleagues.
We want to thank all the frontline health care workers that have been actively helping in this crisis. We, and our patients, want you to know that we are grateful for all our heroes, the medical and support teams working around the clock to help in this time of need. We asked people to send thank you messages and this is where you can see them:
- Watch the videos
- Read Rod Hochman MD’s Blog Post
- Watch Rod Hochman MD’s Video Message
- A Message from Archbishop Etienne for Health Care Workers
During this unprecedented health care crisis, we’re shoring up donations from individuals, corporations and foundations to expand COVID-19 testing and clinical trials, help provide necessary supplies such as personal protective equipment, and build up a financial safety net for our caregivers. Learn how to help.
We launched a new centralized website that lists all of our testing collection sites across Providence. This online resource features a map-based interface where consumers can enter their zip code to find the closest testing centers. Information is updated every 10 minutes and includes custom messaging from the clinic providing the testing service, such as capacity, and if an appointment is required or walk-ins are available. Available in English and Spanish, the site is being shared with patients after getting triaged by a provider or via our online virtual assessment tool. See Providence COVID-19 Testing Centers.
Providence Laboratory Services, our Oregon regional lab, is increasing its COVID-19 test capacity to 750 tests a day with a 24-hour turnaround time for results after specimens arrive at the lab. Other facilities commercially available to provide lab testing include LabCorp and Quest Diagnostics (orders are available in Epic and Meditech), and the University of Washington virology lab. In addition to these facilities, we have compiled a complete list of lab testing facilities across our ministries, including requirements and turnaround times. See Lab Testing Resource Page.
To help with lab testing capacity constraints, we are recommending lab testing for three broad categories listed in order of priority: 1) inpatients and symptomatic health care workers, 2) residents of skilled nursing facilities and large senior living communities, and 3) outpatients that are high risk or participating in a study protocol. It is also recommended that providers test only persons with symptoms compatible with COVID-19 where a diagnostic result will change clinical management or inform the public health response. Read Testing Guidelines.
We know you may have questions and are looking for information about how best to do your job and keep current with any clinical changes, innovations or policy updates. We will continue to update this page with clinical resource information on COVID-19 response as it becomes available.
It’s normal to not feel okay during highly stressful and emotional times like these. As health care professionals, our focus is usually on the health and wellbeing of others. Yet we know to provide the best care to others, we must first care for ourselves.
If you are concerned about a colleague, or have concerns about your own wellbeing, resources are available. Common signs that extra support may be useful include excessive worrying, insomnia, becoming withdrawn, chronic fatigue, feeling hopeless, and drug or alcohol misuse, among others. If you’re seeing these signs in others, or feeling them yourself, resources are available. If issues such as depression, substance abuse or thoughts of self-harm gain strength, it’s important to seek support.
Accessing resources available through Providence is an easy first-step for providers and caregivers to find meaningful support so they can be at their best and give their best to those they serve. Many of these resources are available to providers who practice at Providence, but are not employed directly by our organization. Those resources are noted with an asterisk (*).
- Physician Support Line* (for physicians only) - This is a hotline specifically for MDs coping with stress during this stressful time. Staffed by hundreds of volunteer psychiatrists. Two Providence providers recently shared their personal thoughts on suicide, and their recovery journey. Watch “Breaking the Silence” below.
Note: this resource is not a part of the Providence health system.
- Nursing World: Well-Being Tools and Resources* (for nurses only) - Sponsored by ANA Enterprise (an association of American Nurses Association, American Nurses Credentialing Center and American Nurses Foundation)
Note: this resource is not a part of the Providence health system.
- Behavioral Health Concierge Service* - Caring for caregivers is a priority for our organization as we tackle burnout and other challenges head-on. Free, compassionate, and confidential behavioral health services are available to caregivers and their dependents, often same-day or next-day through this unique telehealth service.
- Stress Meter* - The toll of stress can be profound, and support may be needed now more than ever. Selecting the right program for you has never been easier. The Stress Meter rates the level of stress you’re feeling and connects you with the corresponding resources. That way you get the right level of support for what you may be experiencing now.
- Caregiver Assistance Program - Need someone to talk about what keeps you up at night? Optum offers a large mental health provider network, and industry-leading digital tools and resources. Free, confidential resources and support are available for you and your family. (Alaska caregivers: look for the Lyra program instead.) Click “Caregiver Assistance Resources” on Choose Well
- No One Cares Alone (Caregiver Support Program) - We need your help to make sure none of our caregivers feel like they are caring alone. Connect with your fellow caregivers to find common ground and support.
- TeleSpiritual Health - When you need a prayer for strength or a listening ear, our spiritual care team is here for you. Email firstname.lastname@example.org to request an appointment.
Good mental health is essential to provide compassionate care to everyone we serve. Providence is committed to improve the mental health and wellbeing of our caregivers, and to deliver on our promise of health for a better world.
Additional Wellness Resources for Employees and our Communities
We understand the stress the COVID-19 pandemic is having on our communities and the impact quarantine may be having on your mental and physical health. Whether it’s tips on working from home, the importance of physical exercise, the value of community and so much more, we're connecting you to resources to help you through this challenging time.
Explore our Wellness Resources