Thank you to our brave caregivers
Thank you to our brave caregivers
Emergency Time Off (ETO)
Our family of organizations added 80 hours of Emergency Time Off for each caregiver to use, if necessary, through May 31, 2020. Emergency Time Off can be used if caregivers have a need for additional time off for COVID-related issues and have exhausted PTO, EIB or sick/annual leave, where applicable.
Bright Horizons back-up care extended through June 30
With many schools and daycares still closed, we want to help ease your way finding safe and alternative childcare options for days you are scheduled to work and your regular care is unexpectedly unavailable. We’re pleased to report that Bright Horizons and their partner networks are preparing to support our caregivers in this time of need. We will continue to provide all caregivers access to unlimited low-cost back-up care in the Bright Horizons care networks through June 30, 2020. To assist with your childcare planning, we encourage you to visit this well-being resources page. This page has up-to-date information about regional partners and organizations that can support your childcare needs.
Partial income replacement
If a COVID-19-positive caregiver is not eligible for our short-term disability benefits, and their illness does not qualify for workers’ compensation, our family of organizations has committed to provide the caregiver with 65% pay until they can return to work. A caregiver is eligible for this program after all time off with pay is exhausted (including Emergency Time Off) and there’s a need for continuing time off due to the caregiver’s illness.
Protecting our caregivers with paid benefits
Our family of organizations will be paying 100% of medical claims associated with COVID-19 infections, at least through the end of May. All caregivers and their family members enrolled on one of our medical plans are eligible, and we will re-assess at the end May.
Domestic violence resources
Staying home due to COVID-19 may be unsafe for people experiencing abuse; victims locked down with abusers are prone to continued violence and unable to reach out easily for help. Across our Providence family of organizations, we want all caregivers to feel supported and safe – especially those who are not safe at home.
Fidelity retirement resources
Fidelity remains an important resource caregivers can turn to for reassurance and assistance with financial wellness concerns. Here are some tools to help caregivers weather the volatile market during the COVID-19 crisis:
- Read articles and learn about upcoming webinars on the HR portal.
- Access the Fidelity’s Coronavirus (COVID-19) Resource Center, log into NetBenefits.com for account updates and to access the Fidelity planning and guidance center.
- Call Fidelity at 800-343-0860 to learn how the CARES Act may be of support to you.
- Schedule a confidential, complimentary one-on-one appointment over the phone with a Fidelity Retirement Planners.
Hardship loan through the credit union
Providence Federal Credit Union offers a hardship loan option to qualifying caregivers. The optional program is available to all caregivers who have or who open an account with the credit union.
Tap into well-being resources
All caregivers are encouraged to take advantage of the well-being and mental health services available through the Caregiver Assistance Program. Please visit our new COVID-19 caregiver well-being resource page for information on available support, including emergency financial assistance. This page will soon have a dedicated mental health triage guide, so you may quickly evaluate your emotional health and receive information about resources targeted for your level of need.
Rate your stress; connect with resources
We care about your well-being and understand that preparing for and responding to the COVID-19 pandemic has created stress across the organization. We created a Stress Meter so you can rate your stress and get connected to free resources to manage stress and maintain resilience during these extraordinary times.
Self-care, death and grief (powered by Providence Institute for Human Caring)
Processing multiple losses, and experiencing prolonged exposure to caring for sick and traumatized patients, can be overwhelming. In recognition of the impact these unprecedented times are having on our caregivers, this library of resources offers ideas about how to support them, decrease their isolation, offer them a safe place to express their feelings and create opportunities to establish rituals recognizing loss.
This is a digital wellness and empowerment hub, anti-stigma campaign, and social movement created by Providence and the Well Being Trust to assist youth in achieving better mental health and wellness. The hub includes curriculum, resources, social activities, a think tank and crisis line integration for teens, parents and families. The goal is to meet the increasing mental health and digital wellness needs of our youth and to help parents understand how to have these hard but necessary conversations brought on by the COVID-19 crisis. Visit work2bewell.org to learn more.
Swedish information and response to COVID-19
Our caregivers at Swedish have a hub that provides all the latest information and updates related to COVID-19 including communications updates, data and reporting, PPE, caregiver health and patient care updates. Access the Swedish COVID-19 Hub.
Stay Home public service announcement
To highlight our caregivers’ extraordinary care during the COVID-19 crisis and to encourage the public to stay at home to slow the spread of the virus, we are spearheading a national public service announcement campaign. We created a series of Providence-branded videos, photos and other content showing the reality of life on the frontlines of the pandemic to use in digital and social media.
We invite you to submit your photos and videos of yourself and other caregivers that capture the gravity of this crisis and the dedication of our caregivers. Ideas include a selfie after a long shift or a group photo with your colleagues.
Caregiver thank you
We want to thank all the frontline healthcare workers that have been actively helping in this crisis. We, and our patients, want you to know that we are grateful for all our heroes, the medical and support teams working around the clock to help in this time of need. We asked people to send thank you messages and this is where you can see them:
- Watch the videos
- Read Rod Hochman M.D.’s Blog Post
- Watch Rod Hochman M.D.’s Video Message
- A Message from Archbishop Etienne for Health Care Workers
During this unprecedented health care crisis, we’re shoring up donations from individuals, corporations and foundations to expand COVID-19 testing and clinical trials, help provide necessary supplies such as personal protective equipment, and build up a financial safety net for our caregivers. Learn how to help.
The Swedish Wellness website provides easy access to all current resources for addressing mental health and well-being. The goal is to promote holistic wellness by harnessing the power of gratitude and compassion, and to socialize the concepts of mindfulness, meaningful connections, mobility and mastery for individual and team wellness. For us to be there and serve our patients and communities, it is important that we commit to being well ourselves, to build resilience and to strengthen our cores.
PPE Video Library: How to put on and take off PPE
Use these videos to help reinforce how to properly put on and take off the most common sets of PPE available. These videos supplement accompanying written job. Select the video that most closely matches the PPE available at your location.
Find a testing collection site near you
We launched a new centralized website that lists all of our testing collection sites across Providence. This online resource features a map-based interface where consumers can enter their zip code to find the closest testing centers. Information is updated every 10 minutes and includes custom messaging from the clinic providing the testing service, such as capacity, and if an appointment is required or walk-ins are available. Available in English and Spanish, the site is being shared with patients after getting triaged by a provider or via our online virtual assessment tool. See Providence COVID-19 Testing Centers.
COVID-19 lab testing locations
Providence Laboratory Services, our Oregon regional lab, is increasing its COVID-19 test capacity to 750 tests a day with a 24-hour turnaround time for results after specimens arrive at the lab. Other facilities commercially available to provide lab testing include LabCorp and Quest Diagnostics (orders are available in Epic and Meditech), and the University of Washington virology lab. In addition to these facilities, we have compiled a complete list of lab testing facilities across our ministries, including requirements and turnaround times. See Lab Testing Resource Page.
Recommendations for COVID-19 testing
To help with lab testing capacity constraints, we are recommending lab testing for three broad categories listed in order of priority: 1) inpatients and symptomatic health care workers, 2) residents of skilled nursing facilities and large senior living communities, and 3) outpatients that are high risk or participating in a study protocol. It is also recommended that providers test only persons with symptoms compatible with COVID-19 where a diagnostic result will change clinical management or inform the public health response. Read Testing Guidelines.
We know you may have questions and are looking for information about how best to do your job and keep current with any clinical changes, innovations or policy updates. We will continue to update this page with clinical resource information on COVID-19 response as it becomes available.