Patients and Visitors

If you should experience a problem while at the medical center, please contact the patient hotline at 907-212-3615. The service excellence manager will serve as your advocate to facilitate communication or other solutions.

To protect our patients, staff and community from the spread of COVID-19, we have four visiting levels: green, yellow, orange and red. We choose these levels based on how many people have COVID-19 in Alaska and Anchorage, and busyness of the hospital.

View the current visiting level and hours

Local calls

From your room, dial 9 + the 7-digit number you would like to call. All local calls are free.

Calling long distance

Calls may not be billed to your room. Long distance calls must be made collect or with a calling card. To place a collect call, dial 00 for the operator and ask to be connected to an outside operator.

Calling within medical center

If you know the number, just dial the last four digits. If you don't know the number, dial 00 to reach the operator for assistance.

Directory assistance

From your room, dial 9 + 411 for directory assistance.

Incoming calls

The hospital operator will be transfer calls to your room. All calls received from 10 p.m. to 6:30 a.m. will be sent to your nurse’s station first. If you are in adult critical care unit or pediatric intensive care unit, all calls will be sent to your nursing station before forwarding to your room as appropriate. Your family and friends can call you in your room by calling our main medical center number at 907-562-2211.

Visitors should check with the nurse before bringing gifts of food or drink to patients. On the Adult Critical Care Unit, please check with the nurse regarding any gifts for patients. Flowers are not allowed in the Adult Critical Care Unit.

Only mylar balloons are permitted; no rubber or latex balloons are allowed due to concerns about allergic reactions. You can reach the gift shop by calling 907-212-3159.