Novel Coronavirus Disease 2019 (COVID-19) update

June 21, 2020 update

Now more than ever, our number one priority is the safety of our residents, patients and caregivers. We are committed to being transparent and letting the community know if we have any cases of COVID-19 in our facility. Family members can call our 24/7 ministry alert line at 425-687-4048 to hear a recorded message with the most recent information on the status of COVID-19 at Providence St. Elizabeth Care Center. In the event a resident or patient tests positive for COVID-19, we will notify their family members directly as soon as we get the results.

We closely monitor and follow all public health and CDC guidelines for testing residents/patients and caregivers and have implemented a plan for ongoing testing. If a resident/patient or caregiver experiences symptoms of illness, they will be tested immediately.

We remain closed to visitors but exceptions will be made on a case by case basis for people who are coming to visit someone at the end of life.

Thank you for entrusting us to care for your loved one. If you have specific questions about their care, please call 818-980-3872 and ask to speak with the supervisor.

Past updates

The COVID-19 situation is changing quickly and the health and safety of our residents, patients and our caregivers is our top priority.

Effective March 15, 2020, we are restricting visits to our facility in accordance with the CDC’s guidelines. Exceptions will be made for visitors deemed essential as indicated below.

We will screen essential visitors for signs of illness or potential COVID-19 exposure before allowing them to come inside using the same screening process that’s been in place since March 10. Visitation exceptions will be made for people who are coming to visit a loved one at the end of life.

Updated visitor restrictions

  • Only essential visitors are allowed in our facility. Essential individuals include:
    • Our caregivers
    • Outside medical professionals (hospice caregivers and paramedics, for example)
    • Vendors
    • Adult protective services staff
    • Licensing/Survey staff
    • Long Term Care Ombudsmen
    • Family members or friends visiting during end-of-life stages
  • Visitors who are deemed essential must sign the visitor log and provide name, phone number, email address, name of person they are visiting, date, time in/out
  • Visitors will continue to be screened for any current symptoms of illness or a fever, or if someone in their home is sick or has a fever
  • Visitors will continue to be screened for known exposure to confirmed or suspected cases of COVID-19 in the last 14 days
  • Visitors will continue to be screened for recent travel, including visits to any local facilities associated with known cases of COVID-19 in the last 14 days
  • Visitors who answer “yes” to any of the screening questions or who are running a fever will be turned away. Exceptions will be made if the visitor is here to see or provide care for an individual at the end of life. Under those limited circumstances the visitor must:
    • Use appropriate personal protection equipment (gown, gloves and mask), contingent on supply
    • Limit their visit to the patient’s or resident’s room
    • Limit surfaces touched
    • Follow proper hand hygiene

We encourage you to keep in touch with your loved one by phone or video chat such as FaceTime, Skype or Zoom. It’s important our patients and residents maintain social connections to friends and family during this difficult time.

What we’re doing

  • We monitoring our caregivers’/patients’/residents’ health daily in accordance with the CDC’s recommendations issued on March 10
  • We are vigilant about watching for any signs of illness and especially for fevers and respiratory symptoms
  • We’re encouraging social distancing among patients and residents
  • In addition to our routine cleaning procedures, we’re wiping down high touch areas such as doorknobs, elevator buttons, hand rails, remote controls, wheelchairs and bathrooms several times throughout the day
  • We are reinforcing proper hand hygiene with patients and residents

Your understanding and cooperation with the changing situation is greatly appreciated. We cannot stress it enough, all of these measures and precautions are focused on keeping everyone in our ministry safe.