Service Issues or Concerns

File a confidential service issue or concern online

At St. Joseph Heritage Medical Group, we care about you and want to make sure you have an exceptional experience when you come to us for care. Whether you have a question, concern or complaint, we want to hear from you.

Using our secure online form, please describe in detail the incident in question so that our team can address it with the appropriate personnel and provider.

Following your submission, you will receive a Letter of Acknowledgement at the email address you provided and ongoing communication until the process is complete.

Report Service Issues or Concerns

Please note

  • For scheduling, referrals, medication refills and general inquiries, conveniently message your provider office through our Providence App
  • Please do not use this form to submit medical questions
  • If you are having a life-threatening emergency, please call 911 immediately