Patients and Visitors

Welcome to St. Jude Medical Center, and thank you for choosing us for your care. We offer comprehensive, compassionate and patient-focused care that makes a difference in our patient’s lives

Visiting hours

We believe visitors are essential in promoting your health and well-being during your recovery. Family and friends are encouraged to visit you as often as possible unless otherwise indicated by your physician. We ask that visitors respect a patient's need for rest and privacy. Any person with or exposed to a communicable disease (cold, runny nose, fever, flu, and diarrhea) should not visit the hospital. Please discuss visitation and the number of visitors with your nurse. Because many of the rooms are semi-private, we ask that visitors be sensitive to the roommate's need for rest and quiet.

Children under the age of 12 may visit, but should always be accompanied by an adult other than the patient. All units have open visiting hours, except as noted below:

  • Labor & Delivery - Patients, in collaboration with their nurse, will determine the number of visitors during the labor and delivery process. The patient's designated significant other will be issued an I.D. band, which needs to be worn during the duration of the stay. The first hour after delivery will be reserved for initial parent-infant bonding and newborn and maternal stabilization, after which family and friends will be invited to meet the baby.
  • Mother/Baby Unit - To support mother/baby bonding and rest, we ask that visitation be limited to the hours of 10 a.m. - 1 p.m., and 4 - 8 p.m. The patient's designated significant other/support person may remain with the patient to assist with newborn care at all times. Siblings of newborns may visit with adult supervision; however, to ensure rest for new mothers, they are not allowed to remain overnight.
  • Neonatal Intensive Care Unit (NICU) - To reduce risk of infection and create a therapeutic environment, only immediate family members are allowed on this unit. Please contact the NICU for more information at 714-626-8522.

To better serve patients and visitors, St. Jude Medical Center offers both self and valet parking options. Long-term parking passes are available for purchase at the Valencia Mesa lobby and Harbor valet podium.

Self parking - Valencia Mesa parking lot

Free parking is available for the first 30 minutes. A pay station is available in the exit lane of the lot. Rates are as follows:

  • 0-30 minutes: Free
  • 31-60 minutes: $2
  • $1 for every additional 30 minutes after the first hour
  • Daily maximum charge of $10
  • Weekly Pass $20: Valid for seven days after the first use
  • Monthly Pass $50: Valid for 30 days after first use
  • 3-Month Pass $100: Valid for 90 days after first use

Valet parking - Harbor entrance

Valet parking is available at the main hospital entrance on Harbor Blvd. Rates are as follows: 

  • $8 flat rate includes assistance loading/unloading items, easy transition into building and multiple entrances/exits per day.
  • Hours: Monday - Friday, 5:30 a.m. - 10 p.m.
  • All self-parking, walk-up stations and valet parking accept cash, debit or credit cards (Amex, Visa or Mastercard). Bills larger than $20 are not accepted at walk-up pay stations.

Disabled parking

Disabled parking is available in both lots. If parking in the Harbor lot, walk-up pay stations are located near the front entrance of the hospital. Please take your parking ticket and pay for your parking at walk-up station before returning to your vehicle to leave the hospital.

For questions, please contact 714-992-3000 ext. 6757.

 

St. Jude Medical Center is committed to providing interpreter services in order to maintain efficient and adequate communications with patients and families in their primary language. This includes services for patients and families who use sign language or Telecommunication Devices for the Deaf (TDD) to communicate.

Interpreter Services is available for a wide variety of languages. Sign Language services are also offered. Please contact your nurse or call 714-992-3000, ext. 7777.

View the Interpreter Services Policy.

At Providence, we support an individual’s right to choose the care they want. Our Ethical Directives of Catholic Healthcare call on us to respect the dignity of each person.

Advance Care Planning (ACP) encourages patients and families to talk about and document their care preferences in advance to ensure that the care they receive is aligned with their goals, values, and priorities. We have provided resources for you and your family to help you have the conversation and document your wishes in writing.

An advance health care directive lets your physician, family and friends know your healthcare preferences, including the types of special treatment you want or do not want at the end of life, your desire for diagnostic testing, surgical procedures, cardiopulmonary resuscitation and organ donation. By considering your options early, you can ensure the quality of life that is important to you and avoid having your family make critical medical care decisions for you under stress or in emotional turmoil.

How to get started

The best time to start the conversation about the kind of care you’d want if you were in an accident or became seriously ill is now. The Institute for Human Caring is dedicated to engaging the community and health care providers in conversations about what matters and ensuring that our patient’s care preferences are honored. We can help you think about the care you’d want, talk to your loved ones about your decisions, choose your advocate and complete an advance directive.

Start the Conversation with these Four Steps:

  • THINK - about your values, goals and care preferences if you were to become seriously ill
  • TALK - to your loved ones about these care preferences
  • CHOOSE - someone to speak for you if you can’t speak for yourself
  • COMPLETE - an Advance Directive

Advance directive tool kit

Learn how to make decisions about the care you would want to receive if you become unable to speak for yourself. Visit Institute For Human Caring to access Providence Advance Directive tool kit in multiple languages to assist you and your family in having the conversation, selecting a health care decision maker and completing an Advance Directive.

Five Wishes

Five Wishes serves as an Advance Directive and is a legally-valid tool available for your use. Five Wishes helps ensure your wishes, and those of your loved ones, will be respected-even if you cannot speak for yourself.

POLST (Physician Order for Life Sustaining Treatment)

Physician Orders for Life-Sustaining Treatment (POLST) is a physician order that outlines a plan of care reflecting a patient’s wishes concerning care at life’s end. The POLST form is voluntary and is intended to:

  • Help you and your patient discuss and develop plans to reflect his or her wishes
  • Assist physicians, nurses, healthcare facilities, and emergency personnel in honoring a person’s wishes for life-sustaining treatment
  • For more information, please visit POLST for health care providers

Find support, information and camaraderie through our free support groups.

Bereavement support groups

Healing Hearts After Loss This grief recovery support group is for anyone who is working through the pain of grief and loss. Please register for this free group by calling 877-459-3627, #3. For questions, call St. Jude Chaplain Bill Boylan at 714-871-3280 ext. 2330.

  • Every Thursday from 1:30-3 p.m.
  • St. Jude Community Services, 130 W. Bastanchury Rd., Fullerton

Cancer support groups

Cancer is easier when you don’t walk the journey alone, which is why we offer one of Southern California’s most innovative and comprehensive lists of support services. Access the list of monthly support groups available to the community as well as our patients. Each is free of charge and no registration is required.

Caregiver support groups

The Family Caregiver Resource Center support groups offer a safe and non-judgmental environment in which caregivers can connect and discuss concerns while sharing strategies to support successful daily living, caregiving tasks, and communication improvement..

Communication recovery groups

We offer innovative, small-group therapy to help community members regain their ability to communicate clearly and effectively. Led by a licensed speech pathologist, these small groups offer techniques for improving communication and overcoming speech disorders.

Participation in these low-cost groups begins with an assessment by a speech pathologist. To participate, please contact Jennifer Even, MS, CCC-SLP, at 714-578-8706 ext. 2339 or at jennifer.even@stjoe.org.

Aphasia speech group

Individuals with aphasia and other speech disorders can practice conversation and language skills with a variety of partners in a supportive environment. Unique opportunities to connect with others include technology and aphasia, aphasia and the arts, ladies’ groups, men’s club, multi-cultural group, young adult group and more. $28 per month

  • Mondays, 10-11 a.m. and 11-12 a.m. (choose time most convenient)
  • First Presbyterian Church of Fullerton, 838 N. Euclid, Fullerton

Speaking loud and clear group

Individuals with Parkinson’s disease or related conditions use vocal exercises and conversational practice to improve speech clarity. $28 per month

  • Mondays, 10-11 a.m.
  • First Presbyterian Church of Fullerton, 838 N. Euclid, Fullerton

Chronic conditions support groups

Chronic pain support group

Happiness Over Pain Everyday (HOPE) offers coping strategies, peer support and encouragement from others who are successfully managing chronic pain. Call 714-992-3000 ext. 3706 for more information. 

  • 4th Tuesday of each month, from 3-4:30 p.m.
  • St. Jude Centers for Rehabilitation & Wellness, 2767 E. Imperial Hwy, La Brea

Healthy living with a chronic condition education and support group

Whether you’re living with heart disease, fibromyalgia or another chronic condition, this group focuses on education, using and sharing skills you’ve learned, and staying healthy. Contact St. Jude Senior Services at 714-446-7035 for more information. 

  • 2nd Friday of each month at 10 a.m.
  • St. Jude Community Services, 130 Bastanchury Road, Fullerton

Mental health support groups 

Depression/anxiety recovery support group 

Depression among those over 60 is common: come learn strategies to combat depression and anxiety, develop individualized coping skills, and strengthen your resilience and confidence. Contact St. Jude Senior Services at 714-446-7035 for more information. Click here for more support resources. 

  • Every Monday from 10:30 a.m. - Noon
  • St. Jude Community Services, 130 W. Bastanchury Rd., Fullerton

Manic Depressive Support Group 

One of the most helpful things a person can say (or hear) is “I’ve been there.” This group supports patients and family members toward recovery while offering encouragement and connection with others. Call DBSA Orange County at 714-744-8718 for more information. 

  • Every Tuesday at 7-9 p.m.
  • St. Jude Medical Center, (Erikson Education Center: 3rd Floor, Room 3), Fullerton

Neurosciences support groups

Parkinson’s Disease Education and Support GroupProvides education, resources, information and support to patients and families alike. For more information call 714-904-2249

  • 2nd Wednesday of each month from 4-6 p.m.
  • St. Jude Community Services, 130 W. Bastanchury Rd., Fullerton

Stroke support and education group 

Allows stroke survivors and caregivers to share advice and experiences, encourage one another and become inspired to move forward. Make new friends, socialize, and get help overcoming common challenges. For more information, please call 877-459-3627

  • 1st and 3rd Monday of each month from 1:30-3 p.m.
  • St. Jude Community Services Building 130 W. Bastanchury Rd., Fullerton

Traumatic Brain Injury (TBI) support group 

Focuses on strengths, adaptive skills, issues and questions, and rehabilitative strategies for TBI survivors and caregivers. Contact the St. Jude Brain Injury Network at 714-446-5626 for more information. 

  • 2nd and 4th Friday of each month from 10-11:30 a.m.
  • St. Jude Community Services, 130 W. Bastanchury Rd., Fullerton

Rehabilitation support groups

Amputee support group 

Offers friendships, encouragement and outings—from adaptive sports to guest speakers—to help reenter the community and discover new interests. Call 714-992-3000 ext. 3706 for more information. 

  • 3rd Tuesday of each month, 3-5 p.m.
  • St. Jude Centers for Rehabilitation & Wellness, 2767 E. Imperial Hwy., La Brea

Spinal Cord Injury (SCI) life series group 

Offered in partnership with Triumph Foundation, this group offers information, encouragement, and peer support as you learn new skills and hobbies, regain your quality of life, and improve your well-being. Call 714-992-3000 ext. 3706 for more information.

  • 2nd Tuesday of each month from 3-5 p.m.
  • St. Jude Centers for Rehabilitation & Wellness, 2767 E. Imperial Hwy., Brea

St. Jude offers Spiritual Care services 24 hours a day, seven days a week to patients and families of all religious faiths and spiritual traditions. Services include visitation, spiritual and emotional support, pastoral counseling, crisis intervention, prayer, sacraments and bereavement support, as well as support in bioethical issues, including end-of-life care and decisions. Our certified chaplains work closely with your clergy or religious leaders while you are at St. Jude.

Chapel services are broadcast on television channel 10. The CARE Channel on channel 37 offers healing imagery and music. CARE Notes address common concerns during your hospital stay, and are available in waiting rooms and patient care areas.

For more information call 714-992-3000, ext. 3822.

Chapel

Located on the first floor, the St. Jude Chapel is open to people of all faiths daily from 6 a.m. until 9 p.m. each day. Catholic Mass is celebrated each weekday at 11:30 a.m., Saturdays at 4:30 p.m., and Sundays at 8 a.m.

No One Dies Alone (NODA)

Providing compassionate companionship for the final hours, our "No One Dies Alone" program ensures that no patient at our hospital will ever die alone. This compassionate program gives the reassuring presence of a volunteer companion to dying patients who would otherwise have no one else and respite care for loved ones. With the support of the nursing staff, companions can help provide patients with the most valuable gift: a dignified death. St. Jude Medical Center believes in the intrinsic dignity of each person and makes sure someone is there to hold their hand or just keep them company in their final hours. For more information about this program, please contact Volunteer Services at 714-992-2878.

 

Condition H is an emergency call line for patients, and their family and friends. Family and friends play an important part in supporting a patient’s health and healing, and they may recognize subtle changes in their loved one, not apparent to the healthcare team. Please contact the nurse or manager if you have any questions or concerns.

Condition H should be called when the patient, their family or friend is:

  • Concerned about a noticeable change in the patient not recognized by the healthcare team.
  • Confused or have serious concerns, after speaking with a physician, nurse or member of the healthcare team about how care is being given, managed or planned.
  • A Condition H call will generate an immediate response from a highly trained team of experts to assess the patient’s condition. Call ext. 2158 from any hospital phone to initiate Condition H.

To better understand the needs of our patients and their families, in 2013 St. Jude Medical Center invited former patients and family members of former patients to develop a Patient and Family Advisory Council.

Our mission for the Council is to actively engage patients and families as partners with St. Jude Medical Center, in support of our philosophy of Patient and Family Centered Care. The Council seeks to enhance the delivery of care by providing a collaborative vehicle of communication between families and hospital staff to improve the health care experience. The Council exemplifies our hopes for St. Jude Medical Centerl to continue to maintain and enhance the level of healthcare services our community has come to rely upon.

The goals of the Advisory Council are:

  • Provide a vital link between St. Jude Medical Center and the community
  • Provide supportive channels of communication between families and hospital staff
  • Provide input and feedback on delivery of services for patients and their families
  • Review issues referred to the Patient and Family Advisory Council and provide recommendations
  • Monitor, evaluate, and address needs and issues of multicultural families
  • Provide input regarding new and existing program development
  • Promote an environment offering excellent and safe health care through collaboration of families and staff.

The St. Jude Patient and Family Advisory Council (PFAC) meets monthly and is currently involved with various interdisciplinary staff committees, including the Research Council and Shared Governance where new innovation, ideas and best practices are being shared. The PFAC has taken an active role in participation of new projects, staff education, and patient rounding. These contributions have led to improving the patient experience.

These are some of the projects the Council has been involved with providing input on and participating in: Magnet Designation, employee dress code, employee identification badges, brochure regarding educating patients with fall risks, insights on patient medication education and strategies, new technology (patient monitoring and virtual reality), discharge information, Emergency Department flow and new tower staff orientation.

As the role of our Patient and Family Advisory Council continues to expand and evolve, we are looking for new members to support St. Jude Medical Center’s endeavor to ensure we have patient and family perspectives and insights to enhance our delivery of quality and compassionate care to our patients and community. If you are interested in being considered as a member or would like more information regarding our Patient and Family Advisory Council, please contact Patient Relations at 714-992-3000 extension 3749.


Nursing at St. Jude

Nurses at St. Jude Hospital

Nursing at St. Jude

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