Saint John's Health Center New Visitor Policy

Saint John's Health Center New Visitor Policy

Update to COVID-19 Visitation Policy
Effective May 24, 2021

At Providence Saint John’s Health Center, we understand the important role visitors play in supporting the well-being and recovery of our patients. As COVID-19 cases decline, we are happy to relax some of our visitor guidelines, in accordance with updated guidelines from the California Department of Public Health (CDPH) and the Centers for Disease Control and Prevention (CDC).

Under our current guidelines, any patient may have two visitors from the same household with them during their stay under the following conditions: 


  • Patients With or Suspected of Having COVID-19: No visitors are permitted for patients who have tested positive for COVID-19 within the last 21 days, due to the high risk associated with having close contact with someone diagnosed with COVID-19. Loved ones are encouraged to opt for alternative visits such as video calls and phone calls. Limited exceptions will be made for compassionate care visits.
  • Inpatient Care Units, Intensive Care Unit (ICU), and the Neonatal Intensive Care Unit (NICU): Two visitors from the same household may visit with a patient.
  • Labor & Delivery: Two designated support persons may remain with the mom throughout the hospitalization. In addition, a doula is allowed to be present if prior arrangements have been made with the facility.
  • Surgery and Procedural Areas (including the ambulatory surgery center - ASC): One visitor is allowed in the pre-op area and must leave the hospital while the patient is in surgery, due to spacing constraints and the inability to social distance. The designated visitor will be notified when patient is ready to be discharged. If the patient will be staying in the hospital after surgery, the standard visitation policy will apply.
  • Emergency Department: One visitor is allowed at a time due to space constraints. If the patient is admitted, the standard visitation policy will apply.
  • Outpatient Diagnostics (Imaging, Cardiology and Laboratory): One visitor may accompany patients as space allows and as long as social distancing can be maintained. Visitors of patients who do not require assistance may be asked to leave the waiting area and exit the hospital if social distancing is not possible.
  • Pre-operative COVID testing: No visitors allowed due to spacing constraints and the inability to social distance.
  • All Other Areas: Two visitors at a time based on space availability.


  • Masks must be worn at all times. Although masking requirements have changed for many other industries, healthcare is an exception. The CDC continues to recommend that masks be worn in healthcare settings to protect our patients and caregivers.
  • Social distancing must be maintained throughout Saint John’s facilities.
  • Screenings will continue at the door and visitors will not be admitted if they are symptomatic.
  • Visitors should only visit the patient they are caring for and should not go to other locations in the health center.
  • Please avoid the cafeteria during peak hours from 11 a.m. to 1:30 p.m. During this time, attendants at the main desk can recommend other dining options in the area.
  • Visitors are advised to eat in patient rooms; however, the seating in the cafeteria can be used during off hours.
  • The gift shop has reopened to visitors under reduced capacity. Please remember to wear a mask and respect social distancing guidelines.

Visitation Restriction

Saint John’s maintains the right to restrict visitation when individuals are not complying with entrance screening, infection prevention practices including wearing an appropriate mask covering the nose and mouth, and for any behavior that presents a safety risk to the organization.

Visitors may be asked to limit the number of individuals, the length of visit and/or asked to stagger their visitation to allow the facility to maintain social distancing requirements, especially in areas that may have physical space limitations or multiple patients in the same room.

Thank you for your cooperation. We look forward to welcoming you back to our facilities soon.


Please note that this visitor policy is subject to change due to the changing nature of COVID-19 and local, state and federal guidelines.

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