Saint John's Health Center New Visitor Policy

Saint John's Health Center New Visitor Policy

Update to COVID-19 Visitation Policy

Effective Sept. 7, 2021

Providence Saint John’s Health Center understands the important role visitors play in supporting the well-being and recovery of patients. To protect the health of our patients and caregivers, and to prevent the spread of COVID-19, we have updated our visitor policy to allow one visitor per patient (see restrictions below) based on recommendations from the California Department of Public Health (CDPH). Visiting hours will be daily from 9 a.m. – 7 p.m.

The California Department of Public Health also issued a public health order, effective Aug. 11, that requires hospitals to verify that all visitors are fully vaccinated or have tested negative for COVID-19 within 72 hours of indoor visits.

Under these guidelines, visitors who have been vaccinated must present their COVID Vaccination Record Card, a photo of their Vaccination Record Card, documentation of COVID vaccination from a health care provider or a digital record that includes a QR code. Unvaccinated or partially vaccinated visitors must show documentation of a negative SARS-CoV-2 test that was collected within 72 hours of their visit from a CLIA lab, county testing site or a doctor’s office. Visitors may use either PCR testing or antigen testing. At-home or self-administered tests are no longer accepted regardless of FDA approval per CDPH guidelines.

To request a digital COVID-19 vaccine record, please visit: If you need assistance locating a COVID-19 testing facility, please visit:

Inpatient and Outpatient Areas

  • Patients With or Suspected of Having COVID-19: No visitors will be allowed. Limited exceptions will be made for compassionate care visits.
  • Emergency Department: One unique visitor allowed at a time due to space constraints. Two visitors allowed at a time for minors. Visitors may be asked to leave the department when social distancing is not possible.
  • Inpatient Care Units, Intensive Care Unit (ICU): One unique visitor may enter the hospital once per day to visit a patient during visiting hours, 9 a.m. – 7 p.m.
  • Labor & Delivery: One designated support person may remain with the mom throughout hospitalization. In addition, a doula is allowed to be present if prior arrangements have been made with the facility.
  • Post-Partum: One unique visitor may remain with the patient 24 hours a day.
  • Neonatal Intensive Care Unit (NICU): One pair of healthy parents/guardians may visit 24 hours a day.
  • Surgery and Procedural Areas (including the ambulatory surgery center - ASC): One unique visitor is allowed in the pre-op area and must leave the hospital while the patient is in surgery, due to spacing constraints and the inability to social distance. The designated visitor will be notified when the patient is ready to be discharged.
  • Outpatient Diagnostics (Imaging, Cardiology and Laboratory): One unique visitor may accompany patients. Visitors of patients who do not require assistance may be asked to leave the waiting area and exit the hospital if social distancing is not possible.
  • Pre-operative COVID testing: No visitors allowed due to spacing constraints and the inability to social distance.
  • All Other Areas: One unique visitor per day during visiting hours, 9 a.m. – 7 p.m.
  • End of Life: Two visitors will be allowed at the bedside a time as part of compassionate care visits. Visitors may rotate; however, additional visitors should wait outside of the health center. Requires prior approval.

Guidelines During Visit

  • Masks must be worn at all times by all persons 2 years and older. The CDC and California Department of Public Health continues to mandate that masks be worn in healthcare settings to protect our patients and caregivers.
  • All persons must submit proof that they are fully vaccinated with a COVID-19 vaccine* or submit documentation of a negative SARS-CoV-2 (COVID) test that was collected within 72 hours of their visit from a CLIA-approved lab, county testing site or a doctor’s office.
    *The second dose of the mRNA vaccine (Pfizer or Moderna) or the first dose of the Johnson & Johnson COVID-19 vaccine must be administered at least 14 calendar days before the time of visit.
  • All persons will be screened prior to entering the hospital with a temperature check and symptom screening questions. Those failing the screening will not be allowed into the facility despite their vaccination status.
  • Social distancing must be maintained throughout Saint John’s facilities.
  • Visitors should go directly to the patient care unit and room where their loved one is located. Visitors should not walk around the hospital hallways or visit waiting room areas.
  • Children are welcome with adult supervision.
  • Visitors are not allowed in the cafeteria at this time.

Visitation Restriction

Saint John’s maintains the right to restrict visitation when individuals are not complying with entrance screening, infection prevention practices including wearing an appropriate mask covering the nose and mouth, and for any behavior that presents a safety risk to the organization, our patients and our caregivers.


Limited Exceptions - Visitors temporarily exempted from the vaccine and testing requirements include:

  • Those who can provide documentation of recovery from COVID-19 and a release from isolation within the past 90 days.
  • Visitors who are visiting a patient in critical condition, when death may be imminent
  • In the following emergent situations*
    • Parents or guardians of pediatric patients
    • A support person for labor and delivery patient
    • A person visiting for bonding visits including in-room stay with newborn and hospitalized parent
    • Support persons for a patient with physical, intellectual, developmental disability or cognitive impairment
    • Power of attorney visits to address legal matters that cannot be accomplished virtually

*For subsequent visits following the emergent situation and as soon as reasonably possible, these visitors must comply with the vaccine verification or applicable testing requirements within 72 hours.