What is Providence ExpressCare Virtual?

See a health care provider in minutes

  • From your tablet, smartphone or computer
  • Live video with a board-certified provider
  • $49 or less per visit – many insurance plans accepted
  • 7 days a week

Yes, we accept insurance

Do you have insurance?

We take many insurance plans. Just input your insurance information during registration. Price varies depending on your benefits, but you will never pay more than $49. If we determine that a virtual visit is not appropriate for your condition, you won’t pay a cent.

Not insured?

If you’re not using insurance, the $49 fee is payable by credit card before your visit. Please note that ExpressCare Virtual is not currently available to those covered under some insurance plans.

Conditions we treat

It's amazing what we can diagnose with our secure video technology. Here's a snapshot of some conditions we treat and services we offer.

Common ailments

  • Fever
  • Cough
  • Cold
  • Flu
  • Headaches/migraines

Nose & throat

  • Sore throat
  • Sinus infection
  • Stuffy nose
  • Laryngitis
  • Pharyngitis

Respiratory

  • Infections
  • Bronchitis
  • Pet allergies
  • Seasonal allergies
  • Chest congestion

Eye

  • Eye infection
  • Eye irritation
  • Conjunctivitis/pink eye
  • Stye

Skin & nails

  • Rashes/hives, infections
  • Dry skin/eczema
  • Poison ivy/oak
  • Athlete's foot, ingrown nail
  • Acne, lesions

Gastrointestinal

  • Heartburn/GERD
  • Nausea
  • Vomiting
  • Diarrhea
  • Upset stomach

Other problems

  • Joint or back pain
  • Minor cuts/scrapes
  • Strains/sprains
  • Insect bites/stings
  • Minor burns

Wellness & women's

  • Smoking cessation
  • Reproductive health
  • Urinary tract infection
  • Yeast infection
  • Breastfeeding support

For emergencies please call 911.

Frequently Asked Questions

  • What is Providence Express Care Virtual?

    It’s convenient, face-to face care, wherever you are. Sit down with one of our board-certified providers through secure video chat on your smartphone, tablet or computer. Talk with them about your symptoms, and they can diagnose and treat minor medical concerns you’re dealing with. They can also prescribe medication or lab work as needed.

  • Who can use Express Care Virtual?

    Anyone can use Express Care Virtual in California, Alaska, Montana, Oregon and Washington. You just need access to a laptop, tablet or smartphone that’s connected to the Internet. Just head to virtual.providence.org or download the Providence Health Connect app to get started. We welcome patients with or without insurance. You don’t need to be a Providence patient.

  • Can my children use Express Care Virtual?

    Yes, they can! Patients of all ages can use Express Care Virtual, but parents/guardians need to start the process. If you’re a parent/guardian, set up your account first at virtual.providence.org or the Providence Health Connect App, and then you can add your child’s information. Your child will show as a “minor dependent” on your account. Make sure your child is present for the visit so the provider can evaluate what’s wrong.

  • Will I be able to get medications called in through Express Care Virtual?

    Yes – after diagnosing your concern and coming up with a treatment plan, your caregiver can call in a prescription to your local pharmacy. Of course, that’s in line with state laws and what’s medically appropriate. We don’t prescribe or refill controlled medications (opioid pain medications, benzodiazepines, schedule medications, etc.). You’ll need to talk to your primary care provider for those refills.

  • When is Express Care Virtual available?

    We are available from 8:00 a.m. - 8:00 p.m. Pacific Time (PT).

  • What is the cost for a virtual visit?

    Express Care Virtual pricing is simple. Don't have insurance? Visits are $49, with some additional fees if you have any tests or labs done. Have insurance? If your provider's on the list below, just share your insurance information and we'll bill your provider.

    Don't see your provider on the list? It's $49, but you could still be reimbursed afterward. Reach out to your provider and ask if you could be covered, and file your claim directly with them.

    We want to make sure you’re getting the best care for your condition. If we can’t treat you through virtual, you won’t be charged, and we’ll connect you to the care you need.

    Alaska

    • First Choice
    • Providence Health Plan
    • Providence Medicare Advantage
    • Public Education Health Trust
    • Premera

    California

    • Providence Health Plan

    Montana

    • Blue Cross Blue Shield of Montana
    • Blue Cross Blue Shield of Montana - Blue Options
    • First Choice Health
    • PacificSource
    • Providence Health Plan
    • United Healthcare
    • United Healthcare - Tricare

    Oregon

    • Allcare Health Plan CCO
    • CareOregon HealthShare
    • Columbia Pacific CCO
    • Intel Connected Care HDHP
    • Intel Connected Care Primary Care Plus
    • Jackson Care Connect
    • PacificSource Oregon
    • Premera Health Plan
    • Providence Health Plan
    • Providence Health Plan Health Share
    • Providence Medicare Advantage
    • Regence BCBS of Oregon Med Advantage
    • Regence BCBS of Oregon PPO
    • Yamhill Community Care Organization

    Washington

    • Boeing ACO Providence-Swedish Health Alliance
    • Group Health
    • Intel Connected Care HDHP
    • Intel Connected Care Primary Care Plus
    • Interwest Health
    • Premera Health Plan
    • Providence Health Plan
    • Providence Medicare Advantage
    • Regence PPO - Swedish Medical Group
  • Do I need to create an account to use Express Care Virtual?

    Yes, you’ll have to set up an account first, but it only takes a minute or two. Once it’s all set up, you can use your account log-in if you need another virtual visit in the future.

  • Who will provide the service?

    Express Care Virtual providers are board-certified Providence nurse practitioners and physician assistants. Many also work in our local neighborhood clinics where they deliver compassionate care.

  • I’m dealing with something I think I need antibiotics for. Why won’t my provider prescribe them?

    Your provider will design a treatment plan to ease your symptoms after you’ve talked and been evaluated. While antibiotics are effective for bacterial infections, for common viral illnesses like colds, flu or mono, they don’t do anything. If you take antibiotics when they aren’t needed, it can lead to antibiotic resistance – which could mean that antibiotics don’t work as well when you really need them.

  • Will I receive an after-visit summary?

    Yes, you’ll receive an after-visit summary through a secure email after your visit. If you have a MyChart account, you will also receive an after-visit summary in your MyChart inbox.