Behavioral Health Concierge

Providence offers a unique telebehavioral health consultation service. This is a free, compassionate and confidential program. Patients are able to access licensed behavioral health professionals from anywhere, with appointments available from 7 a.m. - 8 p.m. Pacific time daily. This virtual service provides same-day or next-day access to counseling and care navigation.

This program is currently available to Providence caregivers and their household members as well as Providence Health Plan members.

Providence caregivers

For Providence (Providence, Swedish, Kadlec, PacMed, St. Joseph, Covenant) caregivers and their household members in AK, CA, MT, OR, WA and TX.

Providence Health Plan members

For Providence Health Plan members located in CA, OR, ID, MT, WA and TX.

Others can find help here

If you, or someone you are with, is at imminent risk of self-harm please call 911 or go to the closest emergency department.

Signs that you may need help:

  • Constant worry
  • Insomnia
  • Withdrawal
  • Behavior problems in child or teen
  • Chronic fatigue
  • Hopelessness
  • Thoughts of wanting to die
  • Increased drug or alcohol use
  • You looked for help and gave up

Issues we can address:

  • Stress and anxiety
  • Depression
  • Grief and loss
  • Child and parenting issues
  • Burnout
  • Crisis support
  • Addiction
  • Navigating the mental health system
  • And many other challenges

Video Resources

  • Get to Know our Providers: John, Angela and Keilah
  • Stress during Covid, Fires and Smoke, and Being a Caregiver
  • Navigating the Mental Health System
Andrea Bice
Andrea Bice, LCSW

Andrea is a mental health therapist who has experience working with children, adolescents and adults. Her experience and areas of specialization encompass a wide range of concerns including depression, anxiety, ADHD, trauma and autism spectrum disorder. She utilizes a collaborative approach with adolescents and their families and implements various evidence-based therapeutic techniques, including cognitive behavioral therapy (CBT), dialectical behavioral therapy (DBT), Collaborative & Proactive Solutions, behavioral activation and solution-focused therapy.

Andrea earned her bachelor’s degree in psychology from Western Michigan University and her master’s degree in social work from the University of Washington.


John Bruels
John Bruels, LICSW

John is a licensed independent clinical social worker. John earned his Master of Social Work from the University of Washington. He also has a Master of Arts in Psychology from Seattle University. John is a generalist in practice and enjoys helping people with a wide variety of issues. He is comfortable with a range of mental health problems but also with many health related behaviors. John can help with depression, anxiety, tobacco cessation, weight and diet management, relationship and communication, parenting, workplace stress, issues related to aging and caregiving and many other challenges people face. John’s practice philosophy is "listening to the patient is essential to developing a strong relationship."


Shanna Crowe
Shanna Crowe, LICSW

Shanna is a licensed independent clinical social worker. She earned her Master of Social Work degree from Wichita State University. Shanna works with a variety of age ranges from school age through seniors. She is experienced with treating mood disorders, ADHD, anxiety, trauma, and stress related disorders. Additionally, she has specialized working with people in difficult life transitions. Shanna is experienced using trauma- informed therapies that utilize neuroscience techniques in combination with other therapeutic interventions such as mindfulness based cognitive therapy and somatic experiencing to work with the mind-body connection. Shanna works to provide a holistic approach to improve the emotional and physiological regulation of the client to improve their overall well- being.


Amanda Van Erden
Amanda Van Erden, LICSW

Amanda Van Erden is a licensed independent clinical social worker. Amanda earned her Master of Social Work degree from the University of Wisconsin-Milwaukee and a second bachelor’s degree in health and wellness from Kaplan University. She has over 10 years of experience in private practice and healthcare settings. She specializes in stress management, anxiety, depression, addiction, bereavement, and healthy lifestyle. She has training in cognitive behavioral therapy, dialectical behavioral therapy, and motivational interviewing. Amanda cares deeply about providing excellent mental health care to her clients.


Meredith Ford
Meredith Ford, LICSW

Meredith Ford is a mental health therapist working with adults, adolescents, and families. She is experienced with children, teens, and families with a variety of social, emotional, and behavioral concerns, including anxiety, mood disorders, ADHD, and trauma. She also has experience with perinatal mental health, parenting, and substance use disorders. She has worked in schools, hospitals, community-based agencies, and private practice. 

Meredith is experienced with both brief interventions and intensive treatment. She uses a collaborative and strength-based approach as an imperative component to the change process. She views therapy from a developmental perspective and trauma-informed lens while using a variety of therapeutic interventions, including cognitive behavioral therapy, positive psychology, humanistic approaches, and dialectical behavioral therapy, to improve overall wellness and functioning.

Meredith earned both her bachelor's degree in Psychology and Social Behavior from University of California Irvine and her master's degree in Social Work from University of Southern California.


Cathlyn Fraguela-Rios
Cathlyn Fraguela-Rios, LICSW

Cathlyn earned her Master of Social Work degree from the University of Washington. Cathlyn completed her internship at the Behavioral Health and Memory Wellness Unit at Auburn Medical Center. Cathlyn cares for patients with a wide range of behavioral health needs including depression, anxiety, and stress. Her evidence-based approach utilizes mindfulness and stress reduction techniques. Cathlyn’s practice philosophy is "I believe that making connections with people is the cornerstone of doing meaningful work with them. Helping them think through whatever challenges they are going through. I envision my work to be figuring out what works for each individual so that the change can be sustainable."


Denise GallegosDenise Gallegos, LICSW

Denise Gallegos is a licensed independent clinical social worker who began her career working in the Criminal Justice System providing crisis and group counseling to survivors of violent crime after receiving her Masters degree in Criminal Justice with emphasis on counseling at Washington State University. She received her Masters in Social Work at the University of Washington. After practicum at Harborview Abuse and Trauma Center, Denise settled into working as a behavioral health counselor in medical residency clinics. Denise is also an instructor in advanced clinical practice at University of Washington School of Social Work. She is completing certification in EMDR trauma treatment and has been trained in cognitive behavioral therapy, dialectical behavioral therapy skills and mindfulness to address trauma, anxiety, depression, chronic illness, interpersonal violence and insomnia. She considers mind, body, spirit and culture in treatment planning. “I believe creating an accepting, humble, evocative space in the therapeutic dyad is critical to achieve positive change and through this team approach transformation occurs.”


Sarah GibsonSarah Gibson, LCSW

Sarah is a licensed clinical social worker currently practicing in California and originally hailing from the Pacific Northwest. After receiving her Masters of Social Work from Portland State University, Sarah furthered her training to include drama therapy, cognitive behavioral therapy and mindfulness practice. Sarah blends creativity with evidence-based practice to support her clients with their exploration of authentic self. Sarah’s work began while serving in the Peace Corps in Rreshen, Albania and since has worked in psychiatric hospitals, residential treatment facilities and intensive outpatient programs. Her areas of specialization include addiction, depression, anxiety and personality disorders. “We each play a series of roles in our daily life. My job is to support my clients in expanding their comfort and ability to switch roles and take advantage of their inherent abilities to grow and change."


Emily IshadoEmily Ishado, LICSW

Emily is a licensed independent clinical social worker who earned her Master of Social Work degree from the University of Washington. Emily has over 15 years experience in healthcare and medical social work and specializes in the field of geriatrics, dementia, caregiving, managing multi-morbidity and improving self-care. She has served clients who are coping with a wide range of issues, including depression, anxiety, general stressors, life transitions, and grief/loss. Emily utilizes a variety of therapeutic approaches, including Motivational Interviewing, CBT, Solution-Focused Therapy, Mindfulness Based Stress Reduction, and Narrative Therapy. Emily’s practice philosophy is to "take the time to listen and respect each individual’s story and experience, while identifying and highlighting areas of strength and resilience. In doing so, we can develop a collaborative plan together and a way to move forward."


Marie Kong
Marie Kong, LICSW

Marie is a licensed independent clinical social worker. Marie earned her Master of Social Work degree from the University of Washington. Marie worked in medical settings with a diverse population in healthcare, inpatient and outpatient settings for the past 15 years. During this time, Marie worked with patients who experienced stress related to significant health, financial and relationship changes; as well as life limiting illnesses, cancer treatment, grief, loss and changes related with aging. Marie uses supportive listening and various approaches based on an individual’s needs. Marie’s approach is “I use my evolving clinical skills, continuing education and worldwide events to work collaboratively with individuals so they can understand their needs, goals and strengths."


Angela Lim
Angela Lim, LICSW

Angela Lim is a licensed independent clinical social worker. Angela Lim earned her Master of Social Work Degree from the University of Washington and completed internships at Cancer Lifeline and the Seattle Veterans Administration. Angela has worked in healthcare for 40 years, 18 years as a healthcare social worker. She provides care for individuals and families in all phases of life, including those seeking to improve their overall health and those facing serious illness. Angela Lim’s practice philosophy is “We each hold the solution to the challenge we face, connecting to a good listener can guide you to your truth”.


Sarah PulvereSarah Pulvere, LICSW

Sarah obtained her Masters of Social Work from the University of Melbourne, Australia. She is a licensed independent clinical social worker who resides in California and has spent the last 6.5 years serving her community at an inpatient psychiatric hospital and its outpatient program. Sarah has lived and worked in Australia, Japan and the USA, practicing in the prison system, the family violence sector, child protective services and private therapy. Sarah has internship experience in the hospice and emergency departments of St Vincent's Hospital, Melbourne. She brings a unique lens to her practice, utilizing an eclectic, client-centered approach to therapy that promotes insight and self-awareness. "I care about connecting with others in a genuine, open, compassionate way. I care about bearing witness to their stories and validating their experiences. I am passionate about enhancing life satisfaction, inspiring personal growth by tapping into a client's internal strengths and resources."


Sandra Selby
Sandra Selby, LICSW

Sandra is a licensed independent clinical social worker. She earned her master's in social work from Smith College. Sandra has over five years of experience in private practice as well as experience in the settings of community mental health and healthcare. She is comfortable helping people with a wide variety of issues. Her areas of specializations include anxiety, depression, coping skills, relationship issues, life transitions and coping with illness. Sandra incorporates different treatment approaches depending on the individual. She has training in mindfulness, cognitive behavioral therapy, acceptance and commitment therapy and psychodynamic therapy. Sandra believes that “offering a safe non-judgmental environment where clients feel heard and respected can alleviate anxiety and depression. Through a collaborative relationship I support my clients moving towards a life that reflects their values and reduces stress."


Stephen Singer
Stephen Singer, LICSW

Stephen earned his Master of Social Work degree from the University of Washington and is a licensed independent clinical social worker. Stephen completed his practicum training at a University of Washington medical clinic. Stephen has training and experience working with people on issues that include depression, anxiety, communication, relationships and stress; he utilizes mindfulness, motivational interviewing, cognitive behavioral therapy and trauma-informed care. Stephen's practice philosophy is "I believe that every individual has the right to be heard and we have a moral obligation to support one another. Making a meaningful connection is the first step toward fostering positive and sustainable change and helping individuals where they are at."


Katie Walker, LICSW
Katie Walker, LICSW

Katie has been working within medical settings, including hospitals as well as hospice and home health for 16 years.

Katie graduated from the University of Washington with her Master of Social Work degree and received her Bachelors degree in Psychology and Sociology from Western Washington University. She specializes in working with individuals or families throughout life transitions, including life-limiting illnesses, anxiety, depression, self-care, stress reduction, and grief & loss.

Whether someone is feeling overwhelmed or just in need of a little guidance on what the next step should be, Katie is there to join her patients where they are and help them find a path forward.

The Work of Well Being podcast

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