Virtual Frequently Asked Questions

  • What is ExpressCare Virtual?

    It’s convenient, face-to face care, wherever you are. Sit down with one of our board-certified providers through secure video chat on your smartphone, tablet or computer. Talk with them about your symptoms, and they can diagnose and treat minor medical concerns you’re dealing with. They can also prescribe medication or lab work as needed.

  • Who can use ExpressCare Virtual?

    Anyone can use ExpressCare Virtual in Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. You just need access to a laptop, tablet or smartphone that’s connected to the Internet. We welcome patients with or without insurance. You don’t need to be a Covenant Health patient.

  • Can my children use ExpressCare Virtual?

    Yes, they can! Patients of all ages can use ExpressCare Virtual, but parents/guardians need to start the process. If you’re a parent/guardian, set up your account first at and then you can add your child’s information. Your child will show as a “minor dependent” on your account. Make sure your child is present for the visit so the provider can evaluate what’s wrong.

  • Will I be able to get medications called in through ExpressCare Virtual?

    Yes – after diagnosing your concern and coming up with a treatment plan, your caregiver can call in a prescription to your local pharmacy. Of course, that’s in line with state laws and what’s medically appropriate. While we don’t prescribe or refill controlled medications (narcotic pain medications, opioids, benzodiazepines, schedule medications, etc.), we can evaluate your medical condition. You will need to talk to your prescribing provider for controlled medication refills.

  • When is ExpressCare Virtual available?

    We are available from 9 a.m. - 9 p.m. Mountain Time (MT) and 10 a.m.-10 p.m. Central Time (CT).

  • Do I need to create an account to use ExpressCare Virtual?

    Yes, you’ll have to set up an account first, but it only takes a minute or two. Once it’s all set up, you can use your account log-in if you need another virtual visit in the future.

  • Who will provide the service?

    ExpressCare Virtual providers are board-certified nurse practitioners and physician assistants.

  • I’m dealing with something I think I need antibiotics for. Why won’t my provider prescribe them?

    Your provider will design a treatment plan to ease your symptoms after you’ve talked and been evaluated. While antibiotics are effective for bacterial infections, for common viral illnesses like colds, flu or mono, they don’t do anything. If you take antibiotics when they aren’t needed, it can lead to antibiotic resistance – which could mean that antibiotics don’t work as well when you really need them.

  • Will I receive an after-visit summary?

    Yes, you’ll receive an after-visit summary through a secure email after your visit. If you have a MyChart account, you will also receive an after-visit summary in your MyChart inbox.

  • What is the cost for a virtual visit?

    ExpressCare Virtual pricing is simple.

    Don’t have insurance? Visits are $79, with some additional fees if you have any tests or labs done.

    Have insurance? If your provider’s on the list below, just share your insurance information and we’ll bill your provider.

    Don’t see your provider on the list? It’s $79, but you could still be reimbursed afterward. Reach out to your insurance provider and ask if you could be covered, and file your claim directly with them.

    We want to make sure you’re getting the best care for your condition. If we can’t treat you through virtual, you won’t be charged, and we’ll connect you to the care you need.

    ExpressCare Virtual will refund patients the visit fee if they dispute the charge or it is discovered that the patient should not have been billed. ExpressCare Virtual conducts an investigation to determine the validity of each dispute prior to refunding the charge.

    Insurance accepted

    • AmeriGroup TX (MCR/MCD)
    • BCBS NM (MCD)
    • BCBS TX (HMO/PAR/POS/PPO)
    • CapStar/Caprock Health Network
    • Conduent NM (MCD)
    • Covenant Health Partners
    • FirstCare
    • Healthsmart
    • Humana
    • Medicare Railroad
    • Medicare TX
    • Molina NM
    • NM Western Sky NM (MCD)
    • Presbyterian NM (Comm/MCR/MCD)
    • Scott & White Health Plan (HMO/PPO/MDR/MDC)
    • Superior TX (Wellcare/AllWell/MCD)
    • TMHP/Medicaid
    • TRICARE West/HNFS
    • TriWest Alliance VA
    • UHC (COMM/MDR)
    • Wayland Baptist (Imagine Health)