Providence operates a system of hospitals, physician clinics, home care and other health care providers, a health plan, and associated services in the states of Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. In order to better serve its patients and beneficiaries and to help educate individuals and the general public about health care and medical issues, Providence owns and operates the Providence Web site.
Providence offers personalized, interactive tools to help you manage your health care through the myProvidence site. These features, including Providence Health Plans (“PHP”) Member Services and Providence Doctor’s Office Services, require separate enrollment and are subject to additional policies and terms. You may review these by visiting the myProvidence registration page.
1. Services Available Through the Providence Web site
A variety of information and communication services are made available through the Providence Web site, including:
- Educational information, including links to informative third-party websites.
- Information and news about Providence services, health care providers and facilities, and employment opportunities.
- Information about Providence events, activities and classes, including online registration.
- Online search and application for career and employment opportunities with Providence.
- Online registration for care at Providence hospitals.
- Information about Providence point of care options.
2. Personal Information Collection and Use
Please note that personal information collected by PHP and Providence Doctor’s Office Services as part of myProvidence is subject to separate notices of privacy practices.
- You can find the PHP Notice of Privacy Practices here.
- You can find links to the Notice of Privacy Practices applicable to Providence Health & Services health care providers, including those participating in Providence Doctor’s Office Services.
3. User Responsibilities
The Providence Web site is intended to help you be a better-informed health care services user and get access to Providence information and services easily, but we need your help to make it work well. You acknowledge that you must be 13 years or older to provide personal information to Providence through the Providence Web site and to use certain tools on the Providence Web site (such as the Grace virtual assistant), and you represent that you are 13 years or older if you do so. We also need you to be responsible for doing your part to protect your personal information, and to understand that the educational information, tools and materials made available through the Providence Web site are not and do not include medical advice, and are not designed or intended to address your personal health condition or issues.
Users therefore must be responsible for the following:
3.1. Be an Informed User
3.2. Maintain and Protect Your Own Equipment
The Providence Web site is intended to be accessible and all content available through all standard commercial web browsers operating on standard personal computers, through standard commercially-available Internet access. The quality of content presentation and download speeds may vary depending on the software, equipment and Internet connections used.
- Providence does not provide any software, equipment or Internet connections. You are solely responsible for providing all software, computer equipment and other hardware, and Internet connections necessary to access the Providence Web site.
- Some features on the Providence Web site, such as the Career Advancement Center and Health & Fitness class registration, allow you to create an online account. Your personal computer may store and automatically upload your user name and password for account access. You may also download information from the Providence Web site to your personal computer or other devices. If someone else uses your personal computer or other devices, they may be able to use these functions to gain access to your account or personal information. Providence cannot prevent or be responsible for protecting your personal computer or other devices against unauthorized use. You are solely responsible for protecting the personal computers or other devices you use against unauthorized use to access your account.
- If you use a personal computer or other device provided by or shared with your employer, parent, spouse, roommate or other person, that other party may have the legal right to view all information stored on it. Providence cannot prevent or be responsible for such activities. If you use a personal computer or other device that another person has the legal right to control, you access your Providence account at your own risk.
- Whenever you are done using the Providence Web site you should log off the Web site, and you should not leave your computer or other device unattended when it is logged on to the Providence Web site and someone else may be able to view the screen or use the computer or other device. If you leave a Providence Web site session logged-in when someone else can see your computer screen or use your personal computer or other device they may be able to gain access to your account or personal information. Providence cannot log you off your personal computer or protect your personal computer against unauthorized access. You are solely responsible for protecting the personal computers or other devices you use against unauthorized use to access your account.
- Computer viruses, worms, spyware and other malicious software on your computer can be used to gather passwords and personal information from that computer, often without the user’s knowledge. Providence cannot prevent or be responsible for detecting or removing malicious software on computers you use to access the Providence Web site. Affordable antivirus and antispyware software is readily available for personal computers. You should maintain and regularly use current antivirus and antispyware software on any personal computer you use to access the Providence Web site.
- Unauthorized individuals (“hackers”) and malicious software can sometimes gain access to computers through Internet connections, unless the computer has a working firewall. Unauthorized access of this kind may not be easily detected and may allow passwords and personal information to be gathered without the computer user’s knowledge. Providence does not provide and cannot be responsible for implementing a firewall for your computer. Firewall software is standard on many personal computers and affordable firewall software for personal computers is readily available. You should maintain a working firewall on any computer you use to access the Providence Web site.
- Computer criminals may sometimes send e-mails that appear to come from legitimate organizations. These e-mails typically ask you to log on to a Web site using a link in the e-mail, and enter some personal information to “verify,” “correct” or “update” your account, or something similar. This practice is known as “phishing,” and is intended to get personal information from unwary users to use for identity theft and other fraud.
IN ORDER TO HELP AVOID THE THREAT OF PHISHING, PROVIDENCE WILL NEVER SEND YOU UNSOLICITED E-MAILS THAT INCLUDE A LINK TO A PROVIDENCE WEB SITE WHERE YOU WILL BE ASKED TO PROVIDE PERSONAL INFORMATION. IF YOU RECEIVE AN E-MAIL THAT CLAIMS TO BE FROM PROVIDENCE WHICH INCLUDES A LINK TO A WEB SITE WHICH APPEARS TO BE OPERATED BY PROVIDENCE, OR BY ANY PARTY ON BEHALF OF PROVIDENCE, AND WHICH ASKS YOU TO PROVIDE PERSONAL INFORMATION, PLEASE DO NOT PROVIDE THAT PERSONAL INFORMATION.
If you receive any suspicious e-mail which claims or appears to be from Providence, please notify us by calling the Providence Integrity Line at 1-888-294-8455.
3.3. Protect Your Password
Access to your account and to personal information about you is password-protected. If your password is easy to guess, or if you share your password or someone else sees or steals it, someone else may be able to get access to your account. Please use a strong password, and protect it from other people.
Providence relies upon your password in allowing access to your account and cannot prevent unauthorized access if your password is compromised. You are responsible for all activity taking place under your password unless we have been notified that it is compromised. Please notify us at once if you believe your password has been compromised, and we will help you change it. You can contact us about possible password compromise at the Providence Integrity Line, 1-888-294-8455.
3.4. Do Not Provide Third Party Services
You are not permitted to use the Providence Web site to provide or support informational, educational, messaging or other services to other parties. The information and services made available by and through the Providence Web site are for personal use only.
3.5. Do Not Distribute Copyrighted Materials for Commercial Use
Most of the information and materials made available by and through the Providence Web site is copyrighted and owned by Providence or other parties. You may use this information and materials for your own personal use, and may make limited use of it for nonprofit educational purposes to the extent permitted by applicable law. You may not sell or modify any information or materials obtained from Providence or reproduce, display, distribute, or otherwise use it in any way for any public or commercial purpose. Use of information or materials obtained from Providence on any other Web site or in a networked environment is prohibited. You must retain all copyright and other proprietary notices contained in the original information or materials on any copy you make of such material.
3.6. Do Not Abuse Providence Services
The Providence Web site is provided for your convenience and educational use. In order to keep these services working efficiently and appropriately, you are not permitted to:
- Use any other person’s user name or password.
- Use the Providence Web site in any way that could damage, disable, overburden, or impair the Providence Web site or interfere with any other party's use of the Providence Web site.
- Attempt to gain unauthorized access to any information, documents, records, accounts, devices, systems or networks connected to Providence through hacking, password cracking, IP spoofing or any other means.
- Restrict or inhibit anyone else from using the Providence Web site.
- Harvest or otherwise collect information about other individuals, including e-mail addresses and personal information.
- Link to, frame or use any trademark, logo or other proprietary information on the Providence Web site without Providence’s express written permission.
4. Health and Medical Educational Information
The Providence Web site is used to publish information and tools about health issues and general medical care options to help educate users and increase public awareness. Some of these tools and information are provided by parties other than Providence, and Providence may provide links to third-party websites or incorporate such tools and information into the Providence Web site for this purpose.
4.1. Information and Tools Are Not Medical Advice or Personal Health Information
All tools, information and links to information Web sites provided by or through Providence are for educational purposes only or for the purpose of providing information about point of care options. You are responsible for your understanding and use of all information.
INFORMATION PROVIDED BY OR THROUGH PROVIDENCE IS NOT DIAGNOSTIC, MEDICAL ADVICE OR A SUBSTITUTE FOR MEDICAL ADVICE. IF YOU ARE SEEKING INFORMATION BECAUSE YOU BELIEVE YOU OR ANOTHER PERSON HAS HAVE A SPECIFIC MEDICAL CONDITION PLEASE CONTACT YOUR HEALTH CARE PROVIDER. IF YOU HAVE REASON TO BELIEVE THERE IS A MEDICAL EMERGENCY PLEASE CALL “911” OR YOUR OTHER APPLICABLE EMERGENCY NUMBER AT ONCE. YOU SHOULD ALWAYS SEEK THE ADVICE OF YOUR HEALTH CARE PROVIDER WITH ANY QUESTIONS YOU MAY HAVE REGARDING A MEDICAL CONDITION. YOU SHOULD NEVER DISREGARD THE ADVICE OF A HEALTH CARE PROVIDER OR CANCEL AN APPOINTMENT WITH A HEALTH CARE PROVIDER BECAUSE YOU ARE RELYING ON INFORMATION YOU HAVE READ ON THE PROVIDENCE WEB SITE.
While Providence seeks to provide information which may be helpful in understanding your own health care needs and issues, none of the educational information, classes, events, or activities available through the Providence Web site was or will be developed for you personally. If you want or need information related to your personal health condition, please contact your health care provider.
4.2. Information and Links are Not Necessarily Endorsed
The fact that information is published or a is link provided by Providence does not mean that the views and opinions expressed therein are necessarily shared by Providence. Providence is a ministry of the Roman Catholic Church and does not recommend, endorse or promote any medical procedures or interventions which are prohibited by the Ethical and Religious Directives for Catholic Health Care Services.
4.3. Information and Tools Are Not Guaranteed
While Providence seeks to provide useful, high-quality information and tools through the Providence Web site, Providence cannot guarantee that any information is accurate, complete, current, error-free, or free of viruses, worms or other malicious software. Information and tools are provided “as is,” without warranties of any kind, express or implied, including but not limited to warranties of fitness and suitability for any particular purpose.
4.4. Linked Websites Are Not Endorsed
Providence seeks to link only to trustworthy, valuable Web sites, but provides Web site links for your convenience only. A link to a Web site does not constitute an endorsement of the linked site, its content, or any party affiliated with the linked Web site. Providence makes no warranties or representations, express or implied, about the accuracy, completeness, currency, relevance, appropriateness, or availability of any linked site, the information contained in them, or any products or services they offer. Providence shall not be liable, directly or indirectly, for any damages, losses or harm incurred in connection with the use of a linked Web site.
4.5. Jurisdictional Limitation of Use
The Providence Web site originates and is intended for use in the United States. Providence does not claim that any tools, information or materials on this Web site are appropriate or may be used outside of the United States. Access to tools, information or materials may not be legal by certain persons or in certain countries. If you access the site from outside the United States, you do so at your own risk and are responsible for compliance with the laws of your jurisdiction.
6. Services Availability and Limitations
Providence will attempt to keep the Providence Web site available at all times, but availability may be interrupted from time to time for maintenance, repair, upgrade or other activities, due to technical problems, or due to natural disaster or other emergency. Providence is not responsible for and cannot control the availability of third party communications services necessary to connect to the Providence Web site.
7. Digital Millennium Copyright Act Provisions
Owners of copyrighted works who believe that their rights under U.S. copyright law have been infringed by a use of Providence may report an alleged infringement to Providence by following the relevant provisions of the Digital Millennium Copyright Act of 1998 (the "DMCA") rights, by sending Providence’ authorized agent a notification of alleged infringement that satisfies the requirements of the DMCA. Upon receipt of a satisfactory notice of alleged infringement Providence will promptly investigate the allegations, and respond appropriately, including removal of or blocking access to allegedly infringing content.
7.1. If you are affected by the removal or blocking of allegedly infringing content which you in good faith believe has been removed or blocked in error, you may send a counter notification to Providence. Upon Providence’s receipt of a counter-notification that satisfies the requirements of DMCA, Providence will provide a copy of the counter notification to the person who sent the original notification of alleged infringement and will follow the DMCA's procedures with respect to a received counter notification.
7.2. DMCA notifications of alleged infringement and counter-notifications may be sent to Providence Health & Services, Department of Legal Affairs, 1801 Lind Avenue SW, Suite 9016, Renton, WA 98057-9016
7.3. Providence will not be a party to any disputes or lawsuits regarding alleged copyright infringement.
8. Limitation of Liability
TO THE GREATEST EXTENT PERMITTED BY LAW, PROVIDENCE’S LIABILITY TO ANY PERSON FOR ANY CLAIMS, LOSSES, DAMAGES, HARM OR COSTS ARISING FROM OR PERTAINING TO THE USE, OPERATION OR FUNCTIONING OF THE PROVIDENCE WEB SITE, WHETHER ARISING FROM OR PERTAINING TO BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), WARRANTY OR ANY OTHER LEGAL THEORY, SHALL BE LIMITED TO THE PERSON’S DIRECT MONETARY DAMAGES AND SHALL NOT INCLUDE ANY INDIRECT, SPECIAL, INCIDENTAL, NON-ECONOMIC, CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES (INCLUDING BUT NOT LIMITED TO DAMAGES RELATED TO DELAYS, LOSS OF DATA, INTERRUPTION OF SERVICE, LOSS OF PRIVACY, REPUTATIONAL OR PHYSICAL HARM), EVEN IF PROVIDENCE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
9. Dispute Resolution
10. Contact Information
Providence Health & Services
Office of Legal Affairs
1801 Lind Avenue SW
Renton, WA 98057-9016
1. Services Subject to Notice
Providence provides a variety of information and communication services (“Services”). Some information and services are available to the general public.
Providence also offers personalized, interactive tools to help you manage your health care through the myProvidence site. For more information about myProvidence Services and registration please see the myProvidence User Agreement.
- Access to educational information, including links to informative Web sites.
- Access to information and news services about Providence services, health care providers and facilities, and employment opportunities.
- Access to information about Providence events, activities and classes, including online registration.
- Access to information about physician career opportunities.
- Information about Providence point of care options.
- Online registration for care at Providence hospitals. Personal information received or created through this service is subject to the Notice of Privacy Practices applicable to the hospital where you are registering. If you wish to review the Notice of Privacy Practices that applies to a Providence hospital, then please see this Web page.
- PHP Member Services. If you wish to review the Notice of Privacy Practices which applies to PHP Member Services, then please see this Web page.
- Providence Doctor’s Office Services. Personal information received or created through this service is subject to the Notice of Privacy Practices applicable to the health care provider with whom you have enrolled for this service. If you wish to review the Notice of Privacy Practices applicable to Providence Health & Services health care providers, including those participating in Providence Doctor’s Office Services, then please see this Web page.
Providence/Swedish Mobile App
Your Personal Information
The Limited Ways We Use Your Information
We do not sell or license your information. These are the limited ways we interact with your information in connection with our mobile apps:
- Our mobile app lets users who are Providence patients access the information stored in their electronic health record (EHR) managed by Epic’s software, including medications, test results, and visit summaries. The app also lets patients send messages, schedule appointments, and check-in online.
- When you choose to add a profile photo to our mobile apps, you may select an existing photo on your device or take a new photo using the camera app on your device. If you select an existing photo on your device, we store a copy of your chosen photo in app-private storage on your device. If you use the camera app on your device to take a new photo, the photo you take is first saved to your camera app and then also saved to app-private storage on your device. If you remove the photo from your profile or delete our mobile apps, the copy of the photo is deleted from the app-private storage, but the photo saved to your camera app remains available in your camera app until you choose to delete it.
- When you choose to view documents (such as letters or images) using our mobile app, to make the files viewable for you we temporarily store copies on your device in app-private storage. The temporary copies are deleted when you close your session on our mobile apps.
- If you choose automatic appointment arrival and you choose to enable it, we temporarily store identifiers and times for your upcoming appointments in app-private storage to detect when you arrive for an upcoming appointment. If you choose to stop using our mobile app or disable automatic appointment arrival, the identifiers are deleted.
- If you choose location-based check in for in-person appointments, or to find health care providers near you, you may choose to allow our mobile app to interact with your location data for those purposes.
- If you choose to notify front desk staff electronically when you arrive for an appointment, you may choose to allow our mobile app to interact with your Bluetooth data for this purpose.
- Our mobile app will ask for access to File, Photos and Media to allow users who are Providence patients to upload or download documents and message attachments in correspondence with the patient’s health care team. Providence stores uploaded documents in your electronic medical record.
- Our mobile app will ask for access to camera and microphone to allow users who are Providence patients to access video-based virtual care with their health care provider. No audio or video is recorded during these visits.
- Our mobile app uses phone number to send patients an SMS to confirm your phone number.
- Our mobile app will ask for access to wi-fi and cellular data connection to monitor the connection status during a virtual care visit and to better optimize your experience with your provider.
- We have an option to delete the user account within the app as requested by Apple Store Guideline 5.1.1. As a result of account deletion via our mobile app, your medical record will not be deleted by Providence and will remain available through Epic EHR. Users who are patients can always re-create a new account within our mobile app to re-obtain access to your medical records.
- While you use our app, we collect non-identifying information so we can provide customer service to you to understand how people use our mobile app so we can improve our products. This information includes the time you began using the app, any error messages or codes, the model of device used and its operating system, and the version of our mobile app used. If you use Android devices, we also collect your connection type (cellular or Wi-Fi) during an error.
- If you contact us, we may keep a record of the communication. You can decide how much information you want to share with us in those cases.
For Android Users – Required Google Play Disclosures for Certain Health Apps
Google has determined our mobile app is subject to their COVID-19 apps requirements. As a result, we are required to provide the following information so we can make our mobile app available to you in the Play store.
- Our mobile app interacts with your microphone if you choose to use your microphone to navigate our mobile apps. Our mobile app interacts with your camera roll if you choose to add a profile photo to a profile in our mobile apps. This information is not used in connection with COVID-19.
- Our mobile app accesses, collects, uses, and shares your information as stated above in the section titled, “The Limited Ways We Use Your Information.”
- Our mobile app was not created specifically for the COVID-19 pandemic. It existed before the COVID-19 pandemic to allow you to access your health information on file with your health care organization. We may allow you to access COVID-19-related vaccination information, laboratory test results, and documents with illness-related information using our mobile apps. You may choose if or how you want to access, display, or use the information – just like you can make those decisions about health information relating to other conditions, services, tests or vaccinations.
3. Use and Disclosure of Personal Information
- Providence will not disclose any personal information obtained through the Providence site for any third party marketing purposes.
- Providence will not collect or use personal information about your use of the Services to obtain educational information, news, information about Providence services, activities and classes, or career or employment opportunities, to make decisions about insurance underwriting or coverage, medical care or treatment, or administration of health care for individuals. Providence will not use such information to infer or make any determinations about an individual’s health condition or medical needs. Providence may use personal information collected during your registration for myProvidence, or provided by you in communicating with Providence about your myProvidence account, to administer your My Providence account.
- Providence may use personal information collected during registration for Providence services, activities or classes, to administer such services, activities or classes.
- Providence may make personal information available to third-party service providers for the purpose of providing interactive tools and services to you, such as artificial intelligence driven chat.
- Information provided by individuals participating in User Forums and Message Boards will not be collected or stored as part of insurance or medical records or used to make decisions about insurance underwriting or coverage, medical care or treatment, or administration of health care for any individual. Providence will not use this information to infer or make any determinations about an individual’s health condition or medical needs.
- Providence will disclose personal information when required to do so by law, for example, in response to a court order or a subpoena or other legal obligation, in response to a law enforcement agency's request, or in special cases when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference (either intentionally or unintentionally) with our rights or property.
A “cookie” is a small set of computer data that allows Web servers, like the Web servers used to host the Providence site, to maintain records of the activities of users visiting Web site and to help us serve you better by improving our Web site design. Cookies may be used to customize the delivery of content based on your usage patterns and interests.
- Unregistered users may have cookies placed on their computers for use in customizing the delivery of content based on usage patterns and interests.
- Registered users may have cookies placed on their computers to allow their experience of the Providence site to be customized and facilitated. For example, a class registration form may have the User’s name and address entered as a convenience to the User.
5. Third-Party Advertising Partners
In addition to using cookies and related technologies as described above, we use third-party service providers to serve interest-based advertisements for Providence products and services across the Internet. These service providers may collect non-identifiable information about your interactions with our Web site through the use of these technologies. In the course of serving these advertisements, these third party companies may place or recognize a unique cookie on your computer, and may record information to these cookies based upon your activities on any of our sites and/or services and on third-party websites. Each of these companies uses this cookie information according to their own privacy and security policies. If you do not wish to have this information used for the purpose of serving you interest-based advertisements, then you may opt-out as indicated below. Please note that you will continue to receive generic advertisements. If you would like more information about this practice and to know your choices for not having this information used by third-party service providers for this purpose, please visit thenai.org/opt-out.
Some Internet browsers include the ability to transmit “Do Not Track” signals. As uniform standards have not been adopted, we do not currently respond to browser “do not track” signals. For more information regarding “Do Not Track”, please visit “All About Do Not Track."