Express Care Virtual Common Treated Conditions

Laying sick in bed

When you’re just not feeling well, let Express Care Virtual help.

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Whether it’s that nagging cough that just won’t go away or a rash that appeared overnight, we can treat a range of health conditions with our on-demand virtual care service. Learn more about the most common conditions we treat online, how Express Care Virtual works, and what you’ll need to prepare for your virtual visit.

Cough

Got a nagging cough? We’ll help you figure out if it’s just a cold or something more serious. You may have bronchitis (inflammation of the lung airways) or an upper respiratory infection (a viral infection known as URI), which is a fancy name for the common cold.

Symptoms

  • Cough with or without mucus
  • Chest tightness
  • Difficulty breathing
  • Constant wheezing
  • Sore or itchy throat

What should I expect from a virtual visit?
Tell us a bit about yourself, and we can use that information to suggest some over-the-counter solutions to relieve discomfort. Though it’s tempting to ask for antibiotics*, they are no cure for the common cold.

Joint or muscle pain

Sometimes the slightest movement hurts and you know it shouldn’t. Joint or muscle pain can result from an ongoing condition, like arthritis, or an injury. Together, we’ll help you find relief fast.

Symptoms

  • Discomfort
  • Swelling
  • Redness
  • Tenderness
  • Soreness

What should I expect from a virtual visit?
Tell us where it hurts, when it began hurting, and what motion or activity causes the pain to flare up. Be as specific as possible so we can recommend the best treatment to ease your pain.

Pink eye

We can take care of that unattractive pink eye you’re sporting. First, remove your contacts right away. Pink eye is a common infection caused by a virus, bacteria or allergies, and you don’t want to reinfect yourself. Also known as conjunctivitis, pink eye is highly contagious and can spread from one eye to the other, or from person to person. Early diagnosis and treatment, however, can limit the spread and prevent complication.

Symptoms

  • Redness
  • Itchiness
  • Increased tear production
  • Yellow discharge that can turn crusty overnight
  • Blurred vision

What should I expect from a virtual visit?
You may be asked to shine a light on your eye for better visibility. We can suggest a combination of warm compress, antihistamine, eye drops or ointment.

Rash or skin issues

Show us your itchy, red skin and we’ll suss out the situation. Inflammation of the skin (dermatitis) includes a range of issues like eczema or rash. Common culprits behind rash include infection, allergies or poison oak/ivy.

Symptoms

  • Itchy skin
  • Red skin
  • Swollen skin
  • Blisters
  • Crusty or flaky skin

What should I expect from a virtual visit?
You may be asked questions about your personal hygiene, such as changes you’ve made to soaps or skin care products, or if you’re been spending more time outdoors. These insights will help us determine the best course of treatment.

Sexually transmitted diseases (STD)

Think you might have an STD? Don’t be embarrassed. We understand that STDs (also known as sexually transmitted infections or STIs) can be a sensitive matter. You can trust that your virtual visit and test results will remain confidential. As such, it’s important to be honest about your sexual history. An estimated 20 million new cases of STDs are reported in the U.S. every year.

Symptoms

  • Unusual vaginal or penile discharge
  • Pain with urination
  • Sores or open blisters on genitals

What should I expect from a virtual visit?
Let us help answer any questions you may have about risks or exposure. We can offer advice and testing. If further testing is required, we’ll refer you to a lab.

Sinus infection

If your nose is stuffed up and your face hurts like crazy, you may have a sinus infection (sinusitis).

Symptoms

  • Soreness, tenderness, swelling or pressure around eyes and cheeks
  • Postnasal drip (discharge that runs down the back of your throat)
  • Nasal congestion, difficulty breathing through nose
  • Headache
  • Tooth pain

What should I expect from a virtual visit?
We’ll ask about your history of sinus infections. You may be asked to take your temperature, tap on your sinuses, or feel your neck and cheeks. Treatment depends on the cause of the sinus infection, which could be a virus, bacteria or allergies. Roughly 10 percent of sinus infections are caused by bacteria – most are caused by a virus. We can suggest an over-the-counter remedy, at-home treatment or antibiotic*.

Sore throat

Is your throat sore and scratchy? That awful feeling occurs when mucus fills your nose and drips down your throat. A virus that causes the common cold or flu is probably to blame.

Symptoms

  • Painful throat
  • Itchy or scratchy throat
  • Swollen lymph nodes/glands
  • Swollen tonsils or tongue
  • Difficulty swallowing

What should I expect from a virtual visit?
You may be asked to take your temperature, shine a light on the back of your throat or feel your lymph nodes in the neck. We can suggest the best treatment to soothe your symptoms.

Stomach flu

Feeling nauseated? You may have the stomach flu (gastroenteritis), an icky infection that irritates the stomach and intestines. You usually catch stomach flu after consuming contaminated food or water, or using contaminated utensils or towels. The cause is a viral or bacterial infection. Stomach flu is different from seasonal flu (influenza), which affects the respiratory system.

Symptoms

  • Abdominal cramps
  • Stomach pain
  • Nausea
  • Vomiting
  • Diarrhea (not bloody)

What should I expect from a virtual visit?
We recommend taking your temperature right before the visit begins. Your provider will likely ask for this information to determine the severity of the infection and the best course of action.

Stomach pain

Unpleasant abdominal pain – we’ve all been there. It can take many forms ranging from mild stomachache to sharp pain to stay-near-the-restroom cramps. The usual suspects include indigestion, constipation, irritable bowel syndrome (IBS), food allergies, gas, lactose intolerance and ulcers, to name a few. Talk to us, and we’ll get to the bottom of it.

Symptoms

  • Burning sensation
  • Cramping
  • Fullness
  • Pain with hunger
  • Pain associated with food
  • Pain associated with diarrhea or constipation

What should I expect from a virtual visit?
You may be asked to push on the area around your belly button or specific quadrants of the abdominal area and let us know if your stomach feels soft or firm. In turn, we can suggest the best treatment to minimize discomfort.

Urinary tract infection (UTI)

Does it burn when you pee? You may have a bladder infection, also known as a urinary tract infection (UTI). Caused by bacteria, a UTI can sometimes lead to a kidney infection – which is rare but serious. Consider taking an at-home test if you aren’t sure whether you have a UTI.

Symptoms

  • Frequent urge to urinate
  • Painful urination (dysuria)
  • Burning sensation while urinating
  • Pain in lower back or lower abdomen
  • Cloudy, dark or bloody urine

What should I expect from a virtual visit?
Let us know if you have a history of UTIs, as that may determine your treatment. We can recommend the best option to ease discomfort.

Women's health

We understand women’s health care needs – from breastfeeding woes to hot flashes – throughout all stages of life. Bring us your concerns about yeast infection, irregular periods, lactation and more. Know that you are not alone when it comes to your health issues.

Symptoms

  • Itchy vagina
  • Thick, white, odorless discharge resembling cottage cheese
  • Unusual discharge, especially if it’s thick or discolored
  • Breasts that are sore, painful, swollen or itchy
  • Abdominal cramps

What should I expect from a virtual visit?
We may ask specific questions about your symptoms or situation so we can give you the best recommendation. If a physical exam is needed, we’ll guide you to an in-clinic visit. As always, if you need to see a provider in person, you won’t be charged for a virtual visit.


  • What should I expect from a virtual visit?

    Tell us a bit about yourself, and we can use that information to suggest some over-the-counter solutions to relieve discomfort. Though it’s tempting to ask for antibiotics*, they are no cure for the common cold.

  • How can you diagnose me through a virtual visit?

    Believe it or not, your provider can rely on your medical history to make an accurate diagnosis most of the time. Your provider may ask you to assist in the visit depending on your symptoms, for example, you may be asked to take your temperature or shine a light on your throat. Any vitals taken usually confirm – not determine – a diagnosis. That’s why it’s important to tell us your specific symptoms, including the duration and severity, as well as any drugs (over-the-counter or prescribed) you’ve taken recently.

    If we can’t help you, we’ll refer you elsewhere and you won’t pay a penny.

    As always, you can trust that your virtual visit and any test results will remain secure and confidential.

    For more questions or concerns, click here.

  • How should I prepare for my virtual visit?

    Get the most out of your appointment.

    • Find a quiet, private space.
    • Have your photo ID ready. If your child is the patient, we need to see your ID.
    • Grab a thermometer and flashlight in case your provider asks for assistance.

    Express Care Virtual follows the standard of care of the Infectious Diseases Society of America regarding antibiotics. We look for specific symptoms when determining whether antibiotics are the best course of treatment. For instance, sinus infections naturally take a long time to heal, and antibiotics are not always recommended.