Express Care Virtual Common Treated Conditions

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virtual care

When you’re just not feeling well, let Express Care Virtual help.

Whether it’s that nagging cough that just won’t go away or a rash that appeared overnight, we can treat a range of health conditions with our on-demand virtual care service. Learn more about the most common conditions we treat online, how Express Care Virtual works, and what you’ll need to prepare for your virtual visit.


What should I expect from a virtual visit?

Tell us a bit about yourself, and we can use that information to suggest some over-the-counter solutions to relieve discomfort. Though it’s tempting to ask for antibiotics*, they are no cure for the common cold.

How can you diagnose me through a virtual visit?

Believe it or not, your provider can rely on your medical history to make an accurate diagnosis most of the time. Your provider may ask you to assist in the visit depending on your symptoms, for example, you may be asked to take your temperature or shine a light on your throat. Any vitals taken usually confirm – not determine – a diagnosis. That’s why it’s important to tell us your specific symptoms, including the duration and severity, as well as any drugs (over-the-counter or prescribed) you’ve taken recently.

If we can’t help you, we’ll refer you elsewhere and you won’t pay a penny.

As always, you can trust that your virtual visit and any test results will remain secure and confidential.

For more questions or concerns

How should I prepare for my virtual visit?

Get the most out of your appointment.

  • Find a quiet, private space.
  • Have your photo ID ready. If your child is the patient, we need to see your ID.
  • Grab a thermometer and flashlight in case your provider asks for assistance.

Express Care Virtual follows the standard of care of the Infectious Diseases Society of America regarding antibiotics. We look for specific symptoms when determining whether antibiotics are the best course of treatment. For instance, sinus infections naturally take a long time to heal, and antibiotics are not always recommended.