Terry L. Schillios, ARNP Providence Medical Group

Languages: English
Specialties:
Board Certifications
  • American Nurses Credentialing Center, Nurse Practitioner-Family
PATIENT RATINGS AND COMMENTS

The Patient Rating score is based on responses given during the CAHPS Patient Experience Survey.Responses are measured on a 10 - point scale, with 10 being the best score. These scores are then translated to a 5 - point scale in order to display results in a 5 - star rating.Comments are also gathered from the same survey and displayed in their entirety with the exception of any language that may be considered slander, libel or contain private health information, which will be removed prior to publishing the comments.

 

4.4 out of 5 (88 Ratings, 23 Comments)


10

09/11/2017
I was there for three hours for an hour long appointment. During the appointment she was in and out of the room at least four times. Information was read to me when I could have read it myself. needs to know the information so she can paraphrase info to the patient.
70

08/16/2017
I waited for 30+ minutes for the provider to see me and had to prompt someone to find the provider to see what the delay was. When the provider arrived, she was apologetic and explained that she had been talking to the manager about a potential "new hire". I expect to wait for 15-20 minutes when I visit a doctor as I understand that things come up in the course of patient care. This wait seemed excessive and the delay was not directly related to patient care.
100

08/09/2017
Terri always listens very well! She is supportive and engaged. I really like her!
100

08/05/2017
I requested the nurse practitioner because my problem was somewhat minor and didn't need to be seen by my physician. I was glad that the office was able to squeeze me that same day. She was able to prescribed the appropriate treatment leading to relief from my symptoms.
50

07/31/2017
this was not the provider I was supposed to see, if I was told ahead that my regular doctor was not available I would have postponed my appointment
100

07/19/2017
Like all of the health care team.
100

06/14/2017
I see either Dr [...] or Terri Schillios, both excllent providers who are attentive and thorough. I do use MyChart for results and questions which works well for me.
100

06/07/2017
I walked on without an appointment because of an ear ache. I was able to see a provider within an hour, for which I was very happy.
20

06/02/2017
Terri had me wait 47 minutes before she came into the exam room. the medical assistant had me undress before meeting with Terri so I would've had to redress to see why there was an extended delay. when she arrived she explained the previous patient was late. she punished me and put my schedule into turmoil instead of rescheduling the previous patient. I also had a specific health concern (hemorrhoids) which she said she would address but then failed to check. I found her behavior unprofessional.
80

05/25/2017
She communicated well, & put me at ease.
100

05/17/2017
I was treated very well, as I am always treated with care at Providence
100

04/27/2017
I really appreciate that Terry recommends starting with less invasive treatments before progressing to more agressive treatments.
100

04/12/2017
I was brought back quickly, but waited 55 minutes in the exam room. Terry did pop in once to say she was sorry she was running behind and would be in as soon as possible. She did not rush my time with her & I felt all my concerns were addressed.
100

02/28/2017
Terry is an amazing nurse. She listens thoughtfully and gives smart, easy to understand explanations for her medical impressions. I appreciated her willingness to change her initial prescription recommendation, when I told her it was a drug I did not want to take. She answered my many questions via My Chart quickly.
100

02/22/2017
No issues.
100

01/12/2017
I see either Terry Schillios or Dr [...] and both are attentive, concerned, and responsive to email through MyChart
100

12/21/2016
Terri always does a thorough exam. I was very impressed that she had read the full reports from my surgeon and cardiologist before coming into the room. She is amazing. Her recommendations for changes have helped my problems
90

12/07/2016
Re: Medical records. For a complete visit, I personally made sure that prior medical records from another provider office were sent 5 days before the visit. At the time of the visit, the records were not available to my provider, but the office had received them. Rather than attempts to locate the faxed records, I was told someone had them to enter them into the computer system, and were therefore not available. The computer system is not the patient, and my provider was missing extremely significant clinical information at the time of my visit. That causes repeat visits, confusion, over testing. Over the last 2 - 3 years, I have seen a significant downgrade in the quality of my interactions with MAs, nurses, NPs and MDs at PMG. Documenting the visit by clicking on data fields, to meet of the billing and record keeping requirements is the focus of the exam, not the history and symptoms that lead to the visit. There is way too much effort to create a legal record, and the patient needs are not addressed. My providers put more time and effort into getting the computer record done correctly, and asking unnecessary questions that are not germane to my situation, rather than actually examining me, looking at me directly, and asking pertinent questions related to my reason for the visit. I like and trust all of my providers, so these comments are directed at the "system" they are forced to work under. I want providers who know me and my ailments, and who think, rather than have a computer tell them what to do next. I do not want impersonal, efficient robots who are masters at data entry.
10

12/01/2016
I was first told I needed to do a urine specimen, which I waited 20 mins. to do, then as I was about to do it, she changed her mind during my pap smear she used an expired test tube and didn't realize until it was over and my clothes were back on she made me get undressed and go through it again.
90

11/28/2016
Very thoughtful and attentive to my concerns.
90

11/09/2016
Terry was extremely helpful and I had to contact her through the email system with a question I forgot to ask. She responded right away and answered my question completely. I would see her again in a second and recommend her to anyone else for care. I was extremely pleased with the care she provided.
90

09/15/2016
I really like Terry. [...]
90

09/13/2016
Ms. Schilios is a wonderful provider that is very attentive to our needs. Since we can't get in to see Dr. [...], Terry is a good replacement.
1013966860
 
Providence Internal Medicine
820 South McClellan Street Suite 200
Spokane, WA 99204
509-598-2102