Behavioral Health Concierge
This program is currently available to Providence (Providence, Swedish, Kadlec, PacMed) caregivers and their dependents in Washington and Montana.
Providence offers a unique telebehavioral health consultation service. This is a free, compassionate and confidential program. Patients are able to access licensed behavioral health professionals from anywhere, with appointments available from 7 a.m. - 8 p.m. daily. This virtual service provides same-day or next-day access to counseling and care navigation. Currently, only Providence caregivers and their dependents have access to this service. Others can find help here.
An enhancement to the Caregiver Assistance Program*, caregivers and their dependents can utilize this benefit for 10 visits per issue, per year, at no cost, and then use their health plan benefits for additional visits.
*Caregivers can still access the Caregiver Assistance Program for work life issues, legal help, mental health referrals, and other needs.
If you, or someone you are with, is at imminent risk of self-harm please call 911 or go to the closest emergency department.
Additional Regional Resources During COVID-19 Pandemic
With the mounting stress of COVID-19, telebehavioral health resources are now available to caregivers from all regions:
- TeleBehavioral Health for caregivers
Hours: Mon-Fri, 7:30 a.m.-5:30 p.m.
Phone: 503-537-5900 x3
Texas & New Mexico
- TeleBehavioral Health through the Caregiver Assistance Program
- Behavioral Health Concierge for caregivers
Hours: Daily, 7 a.m.-8 p.m.
Signs that you may need help:
- Constant worry
- Behavior problems in child or teen
- Chronic fatigue
- Thoughts of wanting to die
- Increased drug or alcohol use
- You looked for help and gave up
Issues we can address:
- Stress and anxiety
- Grief and loss
- Child and parenting issues
- Crisis support
- Navigating the mental health system
- And many other challenges
Josh Cutler, LICSW
Josh is a licensed independent clinical social worker. Josh earned his Masters of Social Work from the University of Washington and completed his practicum training at Sound Mental Health. Josh is the manager and clinical lead for the Behavioral Health Concierge service. A skilled and experienced therapist, he cares for patients with a wide range of behavioral health issues including depression, anxiety, stress, insomnia, burnout, addiction, child and family problems and many other challenges. Josh’s practice philosophy is "I take the time to connect to each patient as an individual and understand their entire situation so that I can offer support that is most effective for addressing their present challenges."
John Bruels, LICSW
John is a licensed independent clinical social worker. John earned his Master of Social Work from the University of Washington. He also has a Master of Arts in Psychology from Seattle University. John is a generalist in practice and enjoys helping people with a wide variety of issues. He is comfortable with a range of mental health problems but also with many health related behaviors. John can help with depression, anxiety, tobacco cessation, weight and diet management, relationship and communication, parenting, workplace stress, issues related to aging and caregiving and many other challenges people face. John’s practice philosophy is "listening to the patient is essential to developing a strong relationship."
Keilah Pomeroy, LICSW
Keilah is a licensed independent clinical social worker. Keilah earned her Masters of Social work from Walla Walla University and Bachelors in Philosophy from the University of Montana. Keilah cares for patients with a wide range of behavioral health needs including clinical concerns such as depression and anxiety, as well as life stressors and life transitions related to interpersonal relationships, work, home life, societal pressures, and sense of self/well-being/meaning in life. Keilah’s practice philosophy is "I probably have of the best jobs. I get to explore minds with other people that generously share their experiences and perspectives. We get to sort through the horror and the beauty together, laugh, maybe cry, and hopefully have a little more peace and a clearer understanding of the human experience. I utilize evidence-based approaches when engaging with patients including cognitive behavioral therapy, acceptance and commitment therapy, and logic based therapy."
Cathlyn Fraguela-Rios, LICSW
Cathlyn earned her Master of Social Work degree from the University of Washington. Cathlyn completed her internship at the Behavioral Health and Memory Wellness Unit at Auburn Medical Center. Cathlyn cares for patients with a wide range of behavioral health needs including depression, anxiety, and stress. Her evidence-based approach utilizes mindfulness and stress reduction techniques. Cathlyn’s practice philosophy is "I believe that making connections with people is the cornerstone of doing meaningful work with them. Helping them think through whatever challenges they are going through. I envision my work to be figuring out what works for each individual so that the change can be sustainable."
Angela Lim, LICSW
Angela Lim is a Licensed Independent Clinical Social Worker. Angela Lim earned her Master of Social Work Degree from the University of Washington and completed internships at Cancer Lifeline and the Seattle Veterans Administration. Angela has worked in healthcare for 40 years, 18 years as a healthcare social worker. She provides care for individuals and families in all phases of life, including those seeking to improve their overall health and those facing serious illness. Angela Lim’s practice philosophy is “We each hold the solution to the challenge we face, connecting to a good listener can guide you to your truth”.
The Work of Well Being podcast
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