Patient & Provider Engagement Center
Connecting you to the right physician
Finding the right specialist can be time-consuming. With the Patient & Provider Engagement Center (PEC), it doesn’t have to be. The PEC is a one-stop referral resource staffed by Providence caregivers who are highly knowledgeable about the services we offer in our five states: Washington, Oregon, California, Montana and Alaska. We are here to ease your way and help you find the right specialist for your needs.
How it works
For patients who need a specialist
The PEC connects you to the right physician based on your condition, location and personal preferences. All you have to do is call us and answer some questions to help pinpoint the best physician for you.
We are here to ensure you and your family members are guided through all aspects of securing an appointment with the most appropriate provider and any required follow-up or consultation with other providers. We coordinate the referral process for international and domestic patients.
For providers and their teams who need to make a referral or have questions
The PEC takes care of all your referral needs. Call 1-844-552-2734 or fill out the online form and we’ll route referrals to the most appropriate provider and Institute’s disease-specific quaternary sites, when relevant.
After you contact the PEC, your team or your patients can expect a warm hand-off to a local clinic who will ensure that they easily secure an appointment with the right provider. The local navigator also will confirm that all required follow-ups have been scheduled. Our goal is to provide a superb experience for providers, clinic team and patients alike, and to ensure consistent data collection for medical records.
Connecting patients and providers to clinical trials
PEC also helps both patients and providers access open and enrolling clinical trials or connect them with the appropriate research office across our five-state system. Our team helps match you with the right study, whether you’re a patient seeking care or a clinician looking for a clinical trial for a patient or wanting to get involved in research.
Mon - Fri: 8 a.m. - 4:30 p.m.
Messages received after business hours will be returned the next business day.