Billing and Financial Assistance
Orange County and High Desert
We are committed to providing high-quality, compassionate health care to all patients, regardless of their ability to pay. Medically necessary care should not be delayed because you don’t have health insurance or you’re unable to pay your hospital bill.
After you are discharged from the hospital, you will receive an itemized statement reflecting daily charges, including supplies and support services, such as X-rays and anesthesia. You will also receive separate statements/bills from the physicians involved in your care and treatment. This includes your physician, surgeons, pathologist who interprets laboratory test results, anesthesiologists who administer the anesthesia and radiologists who read and interpret your radiology exams and forward the results to your physician or the emergency room physician.
Once your insurance company has paid on your account, you will receive a bill, showing your patient responsibility based on your health insurance plan. If you are not able to pay your bill in full, please contact us so we can help you by setting up a payment plan or determine if you may qualify for financial assistance.
Part of our mission is to provide quality care to all our patients, regardless of their ability to pay. We believe that no one should delay seeking needed medical care because they lack health insurance or are worried about their ability to pay for their care. This is why we have a financial assistance program for eligible patients.
We are committed to providing financial assistance to patients who cannot pay for part or all of the care they receive. Consistent with our mission and values, we embrace the following principles:
- Patients should be treated equitably, with dignity, respect and compassion.
- Concern over a hospital bill should never prevent any individual from receiving emergency health services.
- Patients should be expected to contribute to the cost of their care based upon their individual ability to pay.
- Hospital financial aid policies and practices will take into account each individual's ability to contribute to the cost of his or her care, as well as the hospital's ability to provide care.
- Financial aid policies should be clear, understandable, and communicated in a manner that is dignified and in languages appropriate to the community and patients served.
- Financial aid policies should be made readily available to prospective and current patients and to the community at large.
Please contact billing customer service at 800-378-4189 for more details.
We understand health insurance benefits are confusing. Most plans do not provide 100% coverage for a hospital bill. Each plan has its own set of rules, exclusions and services that are not covered.
It is important for you to get involved in your health care and become familiar with your specific benefit plan so you get the most out of health care. If you are unsure of your coverage for a medical procedure or test, you should call the customer service telephone number on your insurance card before scheduling a procedure.
Your insurance policy is a contract between you and your insurance company. As a service to you, we will send a claim to your insurance company for all services we provide to you. By working together, we can minimize misunderstandings, payment delays and billing costs. Please be aware, you are responsible for any charges not covered by your benefit plan. We provide counseling services to answer your questions prior to receiving service.
Depending on your plan, you may be required to get approval (pre-certification) before you receive hospital services. Even in a life-threatening situation, your benefit plan may require you to contact them within 24 hours of receiving hospital care. We will assist you in doing that, but if you don’t obtain approval from your insurance company, you may be responsible for paying for your hospital care. Also, obtaining approval does not guarantee that the cost of the service is completely covered by your benefit plan. If the hospital does not participate in your insurance plan, you can in most cases still receives services at our facility. Please be aware, if your insurance does not participate with the hospital, your insurance company will consider our services as “out of network” and you will probably be responsible for paying more out of your pocket.
We know that health care can be an unexpected expense and that the cost of health care services can be a deciding factor for many people as they plan for care. We support health care pricing transparency and tools that help patients and consumers evaluate what care is best for them and any related financial costs.