Intel Connected Care with Providence
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We encourage you to explore this comprehensive guide to help you understand your coverage, benefits, available programs, and resources to make the most of your coverage.
Welcome Letter and Annual Notice
You pay less when you receive care from in-network providers and facilities.
Out of network preventive care will be subject to deductible and coinsurance. You will pay 40% of the cost after deductible.
In-network preventive care will continue to be paid at 100% with no deductible. The in-network coinsurance also remains at 5% after deductible.
For certain medications. They are noted within the formulary with “ACA Preventive.” You also have access to up to a 90-day supply of a prescription drug from a retail pharmacy or from our mail-order service.
You’ll need to meet an annual deductible for many services, then the plan begins to pay for covered services.
- The HDHP has a higher deductible because you can offset the high deductible by making pre-tax contributions to a Health Savings Account to pay for eligible health care expenses
- The Primary Care Plus plan has a lower annual deductible. You do not need to meet the annual deductible before the plan pays for in-network primary care office visits and prescription drugs
Get the care you’re looking for from your Medical Home plus Care Navigation support for more complex health needs. Our care managers include licensed social workers, pharmacists, nurses, and dieticians. They are available to help members with managing complex conditions, diabetes, mental health conditions, gender-affirming care, cancer, disability-related challenges, and many other chronic conditions.
Both Connected Care plans offer benefits for primary care visits in the clinic or virtually through an eVisit, phone visit or web-based video visit.
Here are some resources to help you understand your benefits and use them fully:
- 2026 High Deductible Health Plan (HDHP) benefit summary
- 2026 Primary Care Plus Plan benefit summary
- 2026 High Deductible Health Plan (HDHP) summary of benefits and coverage (SBC)
- 2026 Primary Care Plus Plan SBC
Introducing My Collective, your new member portal and mobile app through Collective Health. It's everything you need in one place: check your benefits, track your claims, see your coverage, and find care in one easy-to-use member app. And you get real humans to support you along the way through phone, chat, and secure message.
- One app that brings together all your plan benefits
- Instant access to ID cards, claims, and coverage information
- Secure messaging and chat with Member Advocates
- Tools to help you find care and avoid unexpected costs
After Annual Enrollment, you'll receive a welcome email to register your Collective Health account. Make sure to download the app so you're ready on January 1, 2026.
Member Advocates are available 14 hours a day. They take the “homework” out of healthcare and provide clear answers and support when you need it.
With just one number, you can:
- Talk to someone about all your plan benefits
- Get one-on-one support for claims, finding providers, or other care needs
- Receive secure messages with any follow ups or next steps
When you’re ready for help, call your dedicated line at 855-346-5057.
Learn more about the Collective Health member journey through a series of short videos.
Galileo Health gives you and your family members 24/7 access to primary care, urgent care, and behavioral health services—anytime, from anywhere, in all 50 states. You can text or video chat with doctors, get medications sent to your local pharmacy, and see the same care team over time. Virtual care from Galileo Health allows you to:
- Text or video chat with a doctor or care team anytime, day or night
- Keep seeing the same care team so they get to know you
- Have prescriptions sent to your local pharmacy
- Get care wherever you are, at no extra cost
Support for your mental health, too.
Galileo offers more than just medical care. Their therapists and doctors provide behavioral health support through self-guided tools, coaching, and virtual therapy. If you ever need in-person help, Galileo can connect you with the right provider fast.
Our preferred retail pharmacy network allows members to save time and money when getting medications. With this network, members have access to more than 34,000 participating pharmacy locations nationwide.
As an Intel Connected Care Plan member, you can fill your medication(s) using any of the pharmacies below.
- Preferred retail pharmacy
- Retail pharmacy
- Mail-order pharmacy
Use one of the following services to fill your 90-day supply of a maintenance medication:
Preferred retail pharmacy: Providence has a network of preferred retail pharmacies where you can obtain a 90-day supply at a preferred price. This list of preferred retail pharmacies includes but is not limited to: Albertsons/Sav-On, Bartell Drugs, Costco, Fred Meyer, QFC, Safeway, Walgreens.
Retail pharmacy: You can receive up to a 90-day supply at any retail pharmacy that is part of our network of pharmacies.
Mail-order pharmacy: A mail-order pharmacy can provide up to a 90-day supply of maintenance medications and specializes in direct delivery to your home.
- Postal Prescription Services
Call: 503-797-2100 or 800-552-6694
Monday - Friday, 6 a.m. to 6 p.m., and Saturday, from 9 a.m. to 2 p.m. (Pacific Time)
Mailing address: P.O. Box 2718, Portland, OR 97208
Automated refill line available 24/7, 365 days a year: 800-552-6694 - Costco Home Delivery
Call: 800-607-6861
Fax: 800-633-0334
Monday - Friday, 5 a.m. to 7 p.m., and Saturday, from 9:30 a.m. to 2 p.m. (Pacific Time)
Pharmacy is available 24/7 to refill prescriptions, order new prescriptions, and check prescription status.
Mailing address: 802 134th St. SW, Ste 140, Everett, WA 98204-7314
Contact Costco Home Delivery Pharmacy by email
All covered members and their qualified dependents have access to these mail-order pharmacies. Your network provisions may require the use of just one of these mail-order pharmacies for coverage. Have questions? Contact a Member Advocate at 855-346-5057.
A formulary is a list of brand-name, generic and specialty medications developed by physicians and pharmacists for the purpose of promoting safe, effective and affordable drug therapy. All medications on the Providence formulary have Food and Drug Administration (FDA) approval. The formulary can help you and your physician choose effective medications that minimize your out-of-pocket expense.
Some prescription medications are covered at 100%. See the list of preventive medications covered under the ACA.
To find a network pharmacy that’s convenient for you: “Find a Pharmacy.”
Every day our physicians, nurses, researchers and staff are working to improve the health of the communities we serve, provide high-quality, compassionate care, and earn high-satisfaction scores from our patients and customers. Here are some of our achievements:
- A fully integrated health system with the largest network of primary care clinics, specialty services and hospitals in Oregon.
- Improved access to care with extended weekday and weekend hours at our eight immediate care clinics and options for patients to communicate via email with their physicians.
- Innovative products, such as Providence ExpressCare Virtual, which enables you to have secure video-based visits with a Providence provider for minor health conditions from a smartphone, tablet or computer.
- Leaders in children’s health care: Providence cares for more children in Oregon than any other health care system and Providence St. Vincent Medical Center has the only children’s emergency department in West Portland.
- “Top Hospital” honors from The Leapfrog Group, a national nonprofit organization recognizing hospitals that demonstrate the highest standards in quality of care and resource use, lower infection rates, higher survival rates for high-risk procedures, decreased lengths of stay and fewer re-admissions. Providence Portland and Providence St. Vincent medical centers were the only two Oregon hospitals on the list.
With a range of services – clinics, hospitals, home health, rehab, labs, imaging and more – Providence is uniquely positioned to offer a highly connected experience of care.
Member Advocates are available 14 hours a day to help you navigate the healthcare system and answer your questions. Call 855-346-5057, Monday – Friday, 4 a.m. to 6 p.m., and Saturday, from 7 a.m. to 11 a.m. (Pacific Time). After each call, you’ll receive a secure message with any follow ups or next steps.
Call your dedicated phone line for:
- Help understanding your plan benefits
- One-on-one support for claims, finding providers, or other care needs
- Support navigating the healthcare system
Galileo Health offers more than just medical care. Their therapists and doctors provide behavioral health support through self-guided tools, coaching, and virtual therapy. If you ever need in-person help, Galileo can connect you with the right provider fast.
Get support online or call 855-462-7943.
To find an in-network behavioral health provider, visit the Intel Connected Care with Providence Directory.
Understand Intel Connected Care
Get answers to commonly asked questions about Intel Connected Care, and what Connected Care with Providence means for you and your family.