Take Care of Your Health

Providence Health Plan Powered by Collective Health provides you and your family with health resources that fit your lifestyle. From dedicated Member Advocates to online tools, and simplified access to Providence providers, you can take advantage of all the resources to help you achieve your health goals.

Get Assistance

• Member Advocates are available 14 hours a day to provide clear answers and real support when you need it. They’ll explain your plan’s benefits in simple terms, provide support for claims, help find providers or other care resources, and more. Call 855-346-5057, Monday - Friday, 4 a.m. to 6 p.m., and Saturday, from 7 a.m. to 11 a.m. (Pacific Time). Receive a secure message with follow ups or next steps, if applicable.
• The Care Navigation Team is available to provide expert care for life’s more complex health needs. To get started, reach out to a Member Advocate at 855-346-5057, and they’ll connect you to a care manager that will support your unique needs.

Digital Resources

• My Collective®: find everything you need in one easy-to-use app. Check your benefits, track your claims, see your coverage, and find care all from one easy-to-use app. Need help? A real person is ready to talk or chat when you need it.
• MyChart: a secure web and smartphone application to email your doctor and care team, view your medical record, access lab results, request prescription refills and schedule appointments.
• Provider directory: Access a comprehensive list of in-network providers available to support your unique needs. Log in to your My Collective account to search using the Get Care provider directory.

Care Options

• Where to go when you need care: download the flyer to determine the right care at the right time.
• Patient-centered medical home: providing primary care from a physician and care team of health professionals dedicated to keeping you healthy and caring for you when you’re sick.
• Providence ExpressCare Virtual: bringing you convenient access to secure video visits from your computer, smartphone or tablet. No appointment needed.
• Galileo Health: providing you and your family 24/7 access to virtual primary care, urgent care, behavioral health, and specialty care any time, from anywhere, across all 50 states.
• Mountain View Medical Center: a family practice providing comprehensive care, advanced capabilities, uncommon commitment and convenience.
• Diabetes Prevention Program is an evidence-based, nationally recognized in-person program to help promote and maintain weight loss, prevent type 2 diabetes and improve your overall health. See if you're eligible for the program. Averigua si eres elegible (in Spanish).

Family Planning Resources

• Progyny fertility benefit: Through Intel Connected Care, you have enhanced benefits to support your family planning journey. Progyny, a leading fertility benefit, provides personalized care and guidance every step of the way.

Wellness Resources

• Virta Health: offers treatment led by doctors and is supported by research that can help reverse type 2 diabetes. You can lower your blood sugar, take fewer medications, and lose weight. Virta provides a personalized treatment plan with professional support and helpful resources.
• Kaia Health: an app that helps you manage pain in your back, neck, joints, and more. You will get a custom plan with exercises, stretching, relaxation tools, and expert guidance based on medical research. Join more than 500,000 people using Kaia for pain relief.
• Omada: helps lower the risk of prediabetes and chronic diseases. It provides tips on nutrition and resources for losing weight. You will have access to certified health coaches, groups of people with similar health conditions, and doctor visits online.

Extra Member Perks

• LifeBalance: gives you and your family discounts on the things you love to do, like seeing a movie or taking a vacation. Stay active, reduce stress, and save on thousands on fun activities, cultural events, wellness items, and travel.
• Travel assistance: Assist America^® provides practical help for your emergency medical needs when you are hundreds of miles or more from your home. Get help with prompt admission to a qualified hospital or replacing prescriptions that have been left behind, and much more.
• One Pass Select^TM: choose a membership tier that fits your lifestyle and access digital fitness apps, gym memberships, and home grocery delivery services. Start your journey for less than $1 a day.