Instructor FAQ

  • How do students claim their eCard?

    Students will receive an email with a link, from They need to follow the link in the email to claim their eCard. Students can also visit to view their eCard (as long as it is current), or download the PDF with further instructions or to print for students: How to Claim Your AHA eCard.

  • How do I transfer to your training center?

    To start, please fill out this Transfer Records Form. This form must be initiated by the instructor and sent to the training center you would like to transfer to with a copy of your instructor card.  The training center will then sign that we will accept you, and the document will then need to go to the training center that is transferring your records.  Once we receive the records we will send a welcome letter along with an invoice for our $40 training center transfer fee.  Please email us if you have any questions.

  • What is the process for submitting a roster or placing an order?

    Turn in all rosters and material orders online.

    • You only have 30 days following the course to submit a roster, or the course will be invalid.
    • Only submit students on the roster that have successfully passed the AHA course.
    • It is mandatory that students have emails so that Health Services can send out eCards. Always make sure you have collected all student emails before dismissing your class.
    • If you have more questions about or ordering policy or procedures, please read our our complete policy and procedure manual or contact us.
  • How do I get a current copy of the exams I need to teach a course?

    If you are aligned with our training center, you can email us and ask for the specific exams you are approved to teach. The request must be initiated by the instructor.  

  • Where can I find the program administration manual (PAM)?

    Please read the most current version of the program administration manual (PAM) and follow the most current American Heart Association guidelines when teaching courses. You can find a copy of this on the AHA Instructor Network.  

  • What are my next steps after I have completed my instructor initial course?    

    View or print a step-by-step guide: Next Steps after Your Instructor Course.

  • How do I register with the AHA instructor network?

    Register or log in online; if you have not registered you will need to do so.

    Select Providence Health Training (WA04012) as your training center. Once you complete registration, your training center coordinator must confirm your access. The website will automatically notify us that you have registered and if we have all of your paperwork on file, we will accept you as part of our training center.

  • What is my instructor number?
    Your instructor number is required on AHA course completion cards. To obtain a number or find out what your number is, log in to the AHA instructor network. Your number is located under your profile. Log in or register on the instructor network website.  
  • How do I get the materials I need for class?

    Order materials online. You will find the materials you need to teach each separate discipline in your instructor manual. Make sure you have all materials and equipment for your class or it will not be considered valid. If you need to rent supplies for class, we have those available online under Material Purchase and then select Rentals.

  • What is a training location?

    Being a training location allows you to have blank eCards on hand so you can deliver them to your students right after class and not wait on the training center. You can order cards in bulk and have them uploaded to your AHA Instructor Network. You will still need to turn your roster into your training center following the course. Mark “received in class” for card type. This is a $40/calendar year charge; however, you receive 10% off every card you purchase. If you are currently not a training site but would like to be, and have been an instructor with our training center for at least six months, please email us with your request and the below information:

    • Location name (usually business name)
    • Instructors & numbers (must have been an instructor for six months)
    • Billing information
    • Email addresses
    • Phone number