Virtual Health 360

Provided by St. Jude, St. Joseph and Mission Heritage Medical Groups

   Primary care   Specialty care

Providence Virtual Health 360, provided by St. Jude, St. Joseph and Mission Heritage Medical Groups, offers primary and specialty care appointments through the use of video visits to maximize ease and convenience while continuing to deliver award-winning care.

Virtual Health 360 offers a team of medical providers with specialized training in telemedicine who are dedicated to building trust and maintaining a strong continuity of care with each patient. While other companies may offer telehealth for limited services or as an alternative to other methods of care, our focus is on expert use of virtual visit technology to provide you with quicker access to primary and specialty care and health information when you need it.

Using a mobile device or desktop computer, you can easily see a primary care or specialty care doctor from the comfort of home. No office visits, no long drives, same award-winning care.

  • Convenience – Same-day visits are available 8 a.m. to 5 p.m. Monday through Friday without long wait times or the need to take time out of your day to travel back and forth to a doctor’s office or clinic. We can even refill your prescriptions.
  • Network – Need an in-person follow up? With more than 90 clinics and four hospitals in Orange County, our comprehensive network of care is available to treat you both in-person and through virtual tools, as needed.
  • Expertise – Our providers offer a wide range of specialties, including primary care, cardiology, endocrinology, pediatrics, neurology, rheumatology, mental health and more.
  • Health tools – Online health education, screening tools and live events are available – all designed to keep you healthy. 

Part of Providence, St. Joseph Heritage Healthcare (Heritage) was founded in 1994 and includes eight medical groups throughout California. In addition to its medical groups, Heritage supports six distinct affiliated physician networks throughout the state. Combined, they provide residents access to more than 2,000 providers in virtually every specialty. Heritage medical groups and affiliated physicians have received top honors from various organizations, including the Orange County Medical Association for Physicians of Excellence and the Integrated Healthcare Association with distinction in clinical quality.

Our Orange County medical groups:

  • Mission Heritage Medical Group
  • St. Joseph Heritage Medical Group
  • St. Jude Heritage Medical Group

Connect with a primary care provider

Schedule a virtual visit online

Connect with a specialty provider

Call 844-479-4713 or request an appointment online.

Choose a specialist

Frequently Asked Questions

  • Do I have to be an existing Providence or Heritage Medical Group patient to see a Virtual Health 360 physician?
    No, and we are happy to help get you started. You can call us at 844-479-4713 for a referral to one of our physicians or schedule a primary care appointment online.
  • Do I need any special equipment or software?

    For a video visit, you will need:

    1. Mobile device or desktop computer with video camera, microphone, speakers and internet access
    2. Zoom Cloud Meetings app downloaded and installed

    The first time you start a video visit, you will be asked to install Zoom Cloud Meetings. Zoom provides the platform for both you and your doctor to communicate by video. If you are starting the video visit on a mobile phone or tablet, please download the free Zoom app from the Apple App Store or Android Google Play Store. If you are starting the video visit on your computer, your internet browser (such as Chrome or Firefox) will show you a message prompting you to install this within the browser.

    Zoom Cloud Meetings via tablet or phone:

    Download the free Zoom Cloud Meetings app onto your smartphone or tablet.

    App Store icon Google Play icon

    If you experience any technical problems, please call 844-943-1076.

  • How do I connect to Zoom for my virtual visit?

    Follow these easy steps to join a video visit with your physician:

    A representative from your doctor’s office will call you 15-20 minutes before your appointment to provide a unique Zoom meeting ID that will be required to join the meeting.

    1. Visit psjhealth.zoom.us
    2. Click “Connect to Provider
    3. Enter the unique Zoom meeting ID and select “join.
    4. You will be muted upon joining the meeting. When the meeting begins, simply unmute yourself and begin your appointment.

    If you experience any technical problems, please call 844-479-4713.

  • When are online visits available?

    You can schedule a video visit for a time that is convenient for you, Monday through Friday, 8 a.m. to 5 p.m.

  • How do I schedule a video visit?

    All of our primary care and specialty care providers have the capability to conduct a virtual visit. You can schedule a virtual care appointment with a primary care provider online or you can call 844-479-4713 to schedule an appointment with any of our providers.

  • Does insurance cover the cost of virtual visits?

    Video visits are covered by most health plans and are also covered by Medicare during the COVID-19 public health emergency. Standard applicable insurance copayments and deductibles will apply. View accepted plans

  • Are video visits secure?

    Yes, Providence has a dedicated, secure portal for patient visits through Zoom. Enhanced security measures include encryption, meeting IDs and visit “verification” to ensure your video visit is private and secure. Providers are assigned unique passwords and waiting rooms. This ensures that only your provider and you will be admitted to your visit. In addition, any information transmitted is secure and treated the same way it would be if you were meeting with your doctor in person. Your video visit is not recorded.

  • Can I get a prescription online?

    Yes. Providence virtual care providers can prescribe medications as part of your treatment plan. We’ll electronically send your prescription to the pharmacy of your choice.

    Please note that most of our virtual care providers cannot prescribe pain medications or controlled substances.

Conditions We Treat

Due to advancements in secure video technology, we can diagnose and treat common and complex conditions through video visits. Here is a snapshot of some of the conditions we treat and services we offer. For further information, please call 844-479-4713 to reach our team for assistance.

View conditions treated

Common Ailments

  • Fever
  • Cough
  • Cold
  • Flu
  • Headaches/migraines

Nose & Throat

  • Sore throat
  • Sinus infection
  • Stuffy nose
  • Laryngitis
  • Pharyngitis

Respiratory

  • Infections
  • Bronchitis
  • Pet allergies
  • Seasonal allergies
  • Chest congestion

Eye

  • Eye infection
  • Eye irritation
  • Conjunctivitis/pink eye
  • Stye

Skin & Nails

  • Rashes/hives, infections
  • Dry skin/eczema
  • Poison ivy/oak
  • Athlete's foot, ingrown nail
  • Acne, lesions

Gastrointestinal

  • Heartburn/GERD
  • Nausea
  • Vomiting
  • Diarrhea
  • Upset stomach

Wellness & Women's

  • Smoking cessation
  • Reproductive health
  • Urinary tract infection
  • Yeast infection
  • Breastfeeding support

Other Problems

  • Joint or back pain
  • Minor cuts/scrapes
  • Strains/sprains
  • Insect bites/stings
  • Minor burns
  • Mental health conditions: depression, anxiety, ADHD
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Online Health Education

Virtual Health 360 makes it easy to access the health care you need. In addition to convenient virtual primary and specialty care appointments, we also provide a variety of online health education tools to help you and your family build and maintain a healthy, happy lifestyle. Online classes are taught by registered dietitians, registered nurses and certified diabetes educators and include:

  • Comprehensive diabetes and prediabetes education
  • Pathways to a healthy weight and nutrition consultations
  • Heart health
  • Stress management

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Need more help? Try our chat feature or call 844-479-4713