COVID-19 Information & Service Updates

Facey Medical Group COVID-19 Information & Service Updates


Vaccine Information & Availability

UPDATED ON December 21, 2021

This page will have the most up-to-date information for Facey patients regarding vaccine availability at our offices. We have a limited supply of COVID-19 vaccines so we encourage our patients to explore other vaccination options outside of Facey (i.e. MyTurn, pharmacies) if they are more convenient. Please note that you must have an existing appointment to receive your COVID-19 vaccination at Facey. No vaccination-only appointments are available at this time.

Vaccine Availability at Facey Medical Group for Patients Aged 12 and Older

Only established patients with an appointment to see one of our providers may request to receive a COVID vaccine or booster shot during their visit. Facey is currently providing first, second, and third doses of Moderna and Pfizer-BioNTech COVID-19 vaccines to eligible patients at our offices. Availability of specific vaccines may vary between locations. Since our supplies are limited, if you need a booster dose we ask that you use a community pharmacy (Walgreens, CVS, Rite Aid, etc.) that is convenient to you.

Currently the Pfizer-BioNTech 30 mcg dose is available to patients aged 12 and older and the Moderna vaccine is available to patients age 18 and older.

Pediatric COVID-19 Vaccine for Patients ages 5 – 11 years old

The FDA & CDC have authorized the Pfizer-BioNTech 10 mcg dose COVID vaccine for use in children ages 5-11. We have a limited supply of the vaccine at our Canyon Country, Mission Hills and Northridge locations. Only established patients with an existing appointment to see one of our pediatricians may receive a COVID vaccine during their visit. 

Starting January 15, Facey Medical Group will be offering the Pfizer COVID vaccine to eligible pediatric patients at a special weekly Saturday clinic in our Mission Hills and Valencia locations. Appointments are required and you may reserve a time between 8 a.m. and 2 calling your regular pediatrician’s office.

For more information, you can view the current CDC guidelines for pediatric COVID vaccinations.

COVID-19 Vaccine General Information

The CDC recommends that all adults aged 18 and older should receive a booster shot at least six months after the date of their second dose of a Pfizer-BioNTech or Moderna mRNA vaccine, or 2 months after the first dose of a Janssen/Johnson & Johnson vaccine. In addition, the CDC recommends that immunocompromised people who are more susceptible to infection receive a third dose of mRNA COVID-19 vaccine at least four weeks after the second dose of the Pfizer-BioNTech or Moderna COVID-19 vaccine.

Frequently Asked Questions

Can you mix and match the vaccines?
Yes. A third dose of the same vaccine has been encouraged, but any COVID-19 vaccine product can be received for the third/Booster. The type of vaccine you choose for your booster does not change the time when you should get it, which is 6 months after completing the Moderna or Pfizer-BioNTech 2-shot series (or series of 3 if severely immunocompromised) or 2 months after your Janssen/Johnson & Johnson vaccination.

What should immunocompromised people who received the J&J/Janssen vaccine do?
On October 20, the FDA authorized mix-and-match boosters for the Johnson & Johnson vaccine. This may be particularly relevant to Johnson & Johnson recipients, as researchers presented preliminary results from a government study that showed adults who received the single-dose Johnson & Johnson vaccine and later received a mRNA booster (Comirnaty or Moderna) saw their antibody levels rise much higher than those who received a Johnson & Johnson booster.

Trying to decide if the vaccine is right for you? Here are five facts you should know.

COVID-19 Testing

UPDATED ON January 7, 2021

The vast majority of COVID-19 patients will have mild symptoms and will not become seriously ill. Available testing supplies remain limited and therefore, we are unable to test asymptomatic patients at this time. We currently must limit testing to Facey patients with more serious symptoms where a test result may have value to supportive care and/or patients whose Facey physician has ordered testing.

If you believe you were exposed to the coronavirus and are asymptomatic or have mild symptoms, you can find a directory of all the LA County testing sites here: COVID-19 Testing ( In addition, Los Angeles County now offers a home test kit program that is at no cost to residents within the county: COVID-19: LA County At-Home Testing. You may also be able to obtain an at-home test from Inspire Diagnostics.

Please follow these guidelines from the L.A. County Department of Public Health if you have a COVID-19 infection. If you have a cough, fever, or other respiratory symptoms, contact your Facey physician’s office by phone or through MyChart to discuss your symptoms and determine if an in-person evaluation is necessary. For everyone else, we recommend that you follow the steps we have outlined to lower your risk of infection.

Changes to Hours of Operation and Services


All Facey offices are operating Monday through Friday. More than anything we want you to feel safe and comfortable when you're seeing your Facey care team. In addition to following the vaccination & testing requirements for health care workers issued by Governor Newsom, we've made updates to our clinic operations and the way we serve you to help keep everyone healthy. Some of our new safeguards include:

  • Conducting health screenings of all patients at check-in
  • Providing face coverings for employees and patients
  • Requiring approved face coverings at all times inside our offices for anyone age 2 and older
  • Limiting in-person clinic visits to patients who need them most and providing video and telephone-based care to all
  • Expanding online scheduling to include most of our specialist physicians
  • Introducing online check-in for all in-person appointments
  • Taking steps to allow for physical distancing of six feet or more, including limiting the number of employees and patients in waiting areas
  • Allowing patients to wait in their car instead of the waiting room if they desire
  • Increasing cleaning and sanitization of common areas and touch points in our clinics
  • Providing care for patients with respiratory or suspected COVID-19 infection in a separate, secure area
  • Offering priority access times to seniors for lab services at most locations
  • Extended hours for adult primary care telehealth video visits from 5 – 8 p.m., Monday – Thursday

Pediatrics extended hours have resumed at four of our locations as of June 1. Details on locations, days and hours can be found here. Facey clinics providing pediatric services will only offer in-person appointments for "well child" visits and non-fever/respiratory issues. If your child has a fever, please take them to one of our Immediate Care locations so they can be seen safely by a Facey pediatrician.

Because of a dramatic increase in patient volume, Mission Hills Immediate Care and Valencia Immediate Care may adjust the time when they stop registering patients on busy days. We apologize for any inconvenience this may cause. You may call us after 6:00 p.m. on weekdays and after after 4:00 p.m. on weekends and holidays to confirm our closing hours prior to coming in.

Online sign-in to "reserve your spot" has been temporarily suspended. After registering with our reception team, patients have the option to wait in their cars and be texted/called to come in when an exam room is available. Please see below for details on coronavirus test availability. We continue to have a separate, secure screening area for patients who arrive with a fever or COVID-19 symptoms.

Facey Vision Centers are open from 8 a.m. – 5p.m. Advance appointments are required for new eyewear orders at our optical shops.

Visitor Restrictions

In order to protect the health of our communities, and as a safety precaution to prevent the risk of spreading COVID-19, we have instituted visitor restrictions in accordance with recommendations from the Center for Disease Control and Prevention (CDC). Anyone wishing to enter a Facey facility must:

  • wear an approved face covering during their entire visit
  • pass screening questions and a fever check at check-in

We understand the importance of having access to your loved ones when you visit us, For everyone’s safety we are limiting visitors to one (1) per patient during your appointment with your provider.

Pediatric patients: One set of parents/guardians will be allowed to attend all pediatric visits.
Pediatric siblings and children: Siblings or other children without an appointment will not be allowed. Exceptions may be granted on a case-by-case basis if parents/guardians do not have access to child care services.