Virtual Frequently Asked Questions

  • What is Providence ExpressCare Virtual?

    It’s convenient, face-to face care, wherever you are. Sit down with one of our board-certified providers through secure video chat on your smartphone, tablet or computer. Talk with them about your symptoms, and they can diagnose and treat minor medical concerns you’re dealing with. They can also prescribe medication or lab work as needed.

  • Who can use ExpressCare Virtual?

    Anyone can use ExpressCare Virtual in California, Alaska, Montana, Oregon and Washington. You just need access to a laptop, tablet or smartphone that’s connected to the Internet. Just head to virtual.providence.org or download the Providence Health Connect app to get started. We welcome patients with or without insurance. You don’t need to be a Providence patient.

  • Can my children use ExpressCare Virtual?

    Yes, they can! Patients of all ages can use ExpressCare Virtual, but parents/guardians need to start the process. If you’re a parent/guardian, set up your account first at virtual.providence.org or the Providence Health Connect App, and then you can add your child’s information. Your child will show as a “minor dependent” on your account. Make sure your child is present for the visit so the provider can evaluate what’s wrong.

  • Will I be able to get medications called in through ExpressCare Virtual?

    Yes – after diagnosing your concern and coming up with a treatment plan, your caregiver can call in a prescription to your local pharmacy. Of course, that’s in line with state laws and what’s medically appropriate. We don’t prescribe or refill controlled medications (opioid pain medications, benzodiazepines, schedule medications, etc.). You’ll need to talk to your primary care provider for those refills.

  • When is ExpressCare Virtual available?

    We are available from 8 a.m.-8 p.m. Pacific Time (PT).

  • Do I need to create an account to use ExpressCare Virtual?

    Yes, you’ll have to set up an account first, but it only takes a minute or two. Once it’s all set up, you can use your account log-in if you need another virtual visit in the future.

  • Who will provide the service?

    ExpressCare Virtual providers are board-certified Providence nurse practitioners and physician assistants. Many also work in our local neighborhood clinics where they deliver compassionate care.

  • I’m dealing with something I think I need antibiotics for. Why won’t my provider prescribe them?

    Your provider will design a treatment plan to ease your symptoms after you’ve talked and been evaluated. While antibiotics are effective for bacterial infections, for common viral illnesses like colds, flu or mono, they don’t do anything. If you take antibiotics when they aren’t needed, it can lead to antibiotic resistance – which could mean that antibiotics don’t work as well when you really need them.

  • Will I receive an after-visit summary?

    Yes, you’ll receive an after-visit summary through a secure email after your visit. If you have a MyChart account, you will also receive an after-visit summary in your MyChart inbox.

  • What is the cost for a virtual visit?

    ExpressCare Virtual pricing is simple.

    Don’t have insurance? Visits are $49, with some additional fees if you have any tests or labs done.

    Have insurance? If your provider’s on the list below, just share your insurance information and we’ll bill your provider.

    Don’t see your provider on the list? It’s $49, but you could still be reimbursed afterward. Reach out to your insurance provider and ask if you could be covered, and file your claim directly with them.

    We want to make sure you’re getting the best care for your condition. If we can’t treat you through virtual, you won’t be charged, and we’ll connect you to the care you need.

    • AETNA
    • Cigna
    • First Choice
    • Medicare Advantage
    • Moda
    • Multiplan
    • Premera
    • Providence Health Plan
    • Providence Medicare Advantage
    • Public Education Health Trust
    • Tricare
    • United Healthcare
    • Aetna HMO
    • Aetna PPO
    • Anthem Blue Cross HMO
    • Anthem Mediblue Medicare Advantage
    • Anthem PPO
    • Blue Shield HMO
    • Blue Shield Medicare Advantage
    • Blue Shield PPO
    • Cal-Optima
    • Cigna HMO
    • CIGNA PPO
    • HealthNet HMO
    • HealthNet Medicare Advantage
    • HealthNet Medi-Connect
    • Inland Empire Health Plan
    • Medicare Advantage
    • Oscar
    • Scan Medicare Advantage
    • Tricare
    • United Healthcare PPO
    • United Healthcare HMO
    • United Healthcare Medicare Advantage
    • Western Health Advantage
    • Allegiance PPO
    • BCBS MT (TriWest) Triwest
    • BCBS of Montana - Blue Options
    • BCBS of Montana
    • BlueCross BlueShield MT HMO
    • First Choice Health
    • First Health/Coventry PPO
    • Health Net Federal Services
    • Humana Medicare
    • Humana PPO
    • Interplan PPO
    • InterWest PPO
    • Medicare Advantage
    • Missoula County Employee Benefits Plan
    • PacificSource
    • Providence Health Plan
    • United Healthcare
    • Aetna PPO
    • Care Oregon Medicaid
    • Care Oregon Medicare
    • CareOregon HealthShare
    • Cigna PPO
    • Columbia Pacific CCO
    • First Choice Health Network PPO
    • Intel Connected Care HDHP
    • Intel Connected Care Primary Care Plus
    • Jackson Care Connect
    • Medicare Advantage
    • Moda PPO
    • Multiplan, Inc. PPO
    • Premera Health Plan
    • Providence Health Plan
    • Providence Health Share
    • Providence Medicare Advantage
    • Regence BCBS of Oregon Med Adavantage
    • Regence BCBS of Oregon PPO
    • United PPO
    • Apple Health
    • Boeing ACO Providence-Swedish Health Alliance
    • Intel Connected Care HDHP
    • Intel Connected Care Primary Care Plus
    • Medicare Advantage
    • Providence Health Plan
    • Providence Medicare Advantage
    • Reliable Enterprises Residents – Medicaid
    • Aetna PPO
    • Amerigroup HMO
    • Amerigroup Medicaid
    • Asuris Medicare
    • Asuris PPO
    • Asuris Triwest
    • CHPW
    • Cigna PPO
    • Coordinated Care HMO
    • Coordinated Care Medicaid
    • First Choice PPO
    • First Health/Coventry PPO
    • Health Net Federal Services
    • HealthSmart (Interplan) Commercial PPO
    • Humana Medicare
    • Humana PPO
    • InterWest PPO
    • Molina HMO
    • Molina Medicaid
    • Multiplan PPO
    • NaphCare
    • PacMed (USFHP)
    • Premera PPO
    • Regence Medicare
    • Regence PPO
    • United Healthcare PPO
  • Is COVID-19 testing available? Who can receive a test?

    Providence ExpressCare has opened appointment-only rapid testing centers for high-risk patients, healthcare workers* and first responders exposed to COVID-19.

    If you are concerned you have COVID-19, a Providence ExpressCare Virtual provider can evaluate you, offer a treatment plan, and determine whether testing would be appropriate. If available, they will refer you to a testing facility in your local area. Start your visit now

    Those recommended for testing may be referred by a provider to the rapid testing centers, which offer a special 15 minute COVID-19 test using the Abbott ID Now platform. Please note, this is not available in all areas at this time.

    If you have insurance, please include your provider information and you will not be charged for a COVID-19 ExpressCare Virtual screening or COVID-19 test. Don’t have insurance? The uninsured self-pay rate for a COVID-19 screening visit is $49, and the cash price of the Abbott ID Now COVID-19 test is $60.

    * Providence St. Joseph Health caregivers, if you have been exposed to COVID-19, please notify your Core Leader and Caregiver Health, who will help you with next steps for your care.