Virtual Frequently Asked Questions

It’s convenient, face-to face care, wherever you are. Sit down with one of our board-certified providers through secure video chat on your smartphone, tablet or computer. Talk with them about your symptoms, and they can diagnose and treat minor medical concerns you’re dealing with. They can also prescribe medication or lab work as needed.

Anyone can use ExpressCare Virtual in Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. You just need access to a laptop, tablet or smartphone that’s connected to the Internet. Just head to or download the Providence App to get started. We welcome patients with or without insurance. You don’t need to be a Providence patient.

Yes, they can! Patients of all ages can use ExpressCare Virtual, but parents/guardians need to start the process. If you’re a parent/guardian, set up your account first at or the Providence App, and then you can add your child’s information. Your child will show as a “minor dependent” on your account. Make sure your child is present for the visit so the provider can evaluate what’s wrong.

Yes – after diagnosing your concern and coming up with a treatment plan, your caregiver can call in a prescription to your local pharmacy. Of course, that’s in line with state laws and what’s medically appropriate. While we don’t prescribe or refill controlled medications (narcotic pain medications, opioids, benzodiazepines, schedule medications, etc.), we can evaluate your medical condition. You will need to talk to your prescribing provider for controlled medication refills.

We are available from:
7 a.m. - 7 p.m. Alaska Time (AKT)
8 a.m. - 8 p.m. Pacific Time (PT)
9 a.m. - 9 p.m. Mountain Time (MT)
10 a.m. - 10 p.m. Central Time (CT)

Yes, you’ll have to set up an account first, but it only takes a minute or two. Once it’s all set up, you can use your account log-in if you need another virtual visit in the future.

ExpressCare Virtual providers are Providence nurse practitioners and physician assistants who also work in our local, neighborhood clinics who are dedicated to deliver your compassionate care.

Your provider will design a treatment plan to ease your symptoms after you’ve talked and been evaluated. While antibiotics are effective for bacterial infections, for common viral illnesses like colds, flu or mono, they don’t do anything. If you take antibiotics when they aren’t needed, it can lead to antibiotic resistance – which could mean that antibiotics don’t work as well when you really need them.

Yes, you’ll receive an after-visit summary through a secure email after your visit. If you have a MyChart account, you will also receive an after-visit summary in your MyChart inbox.

ExpressCare Virtual pricing is simple.

Don’t have insurance? Visits start at $99, with some additional fees if you have any tests or labs done.

Have insurance? If your provider’s on the list below, just share your insurance information and we’ll bill your provider.

Don’t see your provider on the list? It’s $99, but you could still be reimbursed afterward. Reach out to your insurance provider and ask if you could be covered, and file your claim directly with them.

  • Aetna
  • Cigna
  • First Choice
  • Medicare Advantage
  • Moda
  • Multiplan
  • Premera
  • Providence Health Plan
  • Providence Medicare Advantage
  • Public Education Health Trust
  • Tricare
  • United Healthcare

  • Aetna HMO
  • Anthem Blue Cross HMO
  • Anthem PPO
  • Blue Shield HMO
  • Blue Shield PPO
  • Cigna HMO
  • HealthNet HMO
  • HealthNet Medi-Connect
  • Oscar
  • Tricare
  • United Healthcare PPO
  • United Healthcare HMO

  • Allegiance PPO
  • BCBS MT (TriWest) Triwest
  • BCBS of Montana - Blue Options
  • BCBS of Montana
  • BlueCross BlueShield MT HMO
  • First Choice Health
  • First Health/Coventry PPO
  • Health Net Federal Services
  • Humana Medicare
  • Humana PPO
  • Interplan PPO
  • InterWest PPO
  • Medicare Advantage
  • Missoula County Employee Benefits Plan
  • PacificSource
  • Providence Health Plan
  • United Healthcare

  • Aetna PPO
  • Care Oregon Medicaid
  • Care Oregon Medicare
  • CareOregon HealthShare
  • Cigna PPO
  • Columbia Pacific CCO
  • First Choice Health Network PPO
  • Intel Connected Care HDHP
  • Intel Connected Care Primary Care Plus
  • Jackson Care Connect
  • Medicare Advantage
  • Moda PPO
  • Multiplan, Inc. PPO
  • Premera Health Plan
  • Providence Health Plan
  • Providence Health Share
  • Providence Medicare Advantage
  • Regence BCBS of Oregon Med Adavantage
  • Regence BCBS of Oregon PPO
  • United PPO

  • Apple Health
  • Boeing ACO Providence-Swedish Health Alliance
  • Intel Connected Care HDHP
  • Intel Connected Care Primary Care Plus
  • Medicare Advantage
  • Providence Health Plan
  • Providence Medicare Advantage
  • Reliable Enterprises Residents – Medicaid
  • Aetna PPO
  • Amerigroup HMO
  • Amerigroup Medicaid
  • Asuris Medicare
  • Asuris PPO
  • Asuris Triwest
  • CHPW
  • Cigna PPO
  • Coordinated Care HMO
  • Coordinated Care Medicaid
  • First Choice PPO
  • First Health/Coventry PPO
  • Health Net Federal Services
  • HealthSmart (Interplan) Commercial PPO
  • Humana Medicare
  • Humana PPO
  • InterWest PPO
  • Molina HMO
  • Molina Medicaid
  • Multiplan PPO
  • NaphCare
  • PacMed (USFHP)
  • Premera PPO
  • Regence Medicare
  • Regence PPO
  • United Healthcare PPO

  • AmeriGroup TX (MCR/MCD)
  • CapStar/Caprock Health Network
  • Conduent NM (MCD)
  • Covenant Health Partners
  • FirstCare
  • Healthsmart
  • Humana
  • Medicare Railroad
  • Medicare TX
  • Molina NM
  • NM Western Sky NM (MCD)
  • Presbyterian NM (Comm/MCR/MCD)
  • Scott & White Health Plan (HMO/PPO/MDR/MDC)
  • Superior TX (Wellcare/AllWell/MCD)
  • TMHP/Medicaid
  • TriWest Alliance VA
  • Wayland Baptist (Imagine Health)

ExpressCare has COVID-19 testing available for people experiencing symptoms and those who have been exposed to someone who has tested positive. If you are concerned you have COVID-19, an ExpressCare Virtual provider can evaluate you, offer a treatment plan, and determine whether testing would be appropriate. If an ExpressCare clinic is near you, the provider can refer you for testing, if needed. Start your visit now.

Don’t have insurance? The self-pay rate for a COVID-19 screening visit start at $99, and the lab fees will vary based on testing ordered.

* Providence caregivers, if you have been exposed to COVID-19, please notify your Core Leader and Caregiver Health, who will help you with next steps for your care.