Heidi M. Schoepflin, PAC
Torrance, CA 90503
Providence Medical Institute - Madrona Primary Care
21311 Madrona Avenue, Suite 100A, Torrance, CA 90503

2026 Golden State Patient
Experience Award Recipient
The Golden State Patient Experience Awards is Providence’s California-wide program, recognizing providers in Northern and Southern California who consistently deliver outstanding patient experiences, based on patient feedback and experience scores.
Insurances Accepted
This information provides an overview of accepted insurance plan types for new patients. Coverage may vary by specific plan. Please verify with your insurance provider before visiting us for care. Established patients should call to verify insurance acceptance.
- Coventry/First Health PPO
- Aetna Medicare Advantage PPO
- United HealthCare PPO
- Multiplan PPO
- Cigna PPO
- Anthem Blue Cross PPO
- Aetna PPO
- United Healthcare HMO
- Blue Shield of CA HMO
- Health Net Medicare Advantage
- Humana Medicare Advantage
- Blue Shield of CA Medicare Advantage
- Health Net HMO
- SCAN Medicare Advantage
- Anthem Blue Cross HMO
- Anthem Blue Cross Medicare Advantage
- Cigna HMO
- Aetna HMO
- Vivity by Anthem Blue Cross
- TriWest - Tricare
- No results found
Please contact your insurance provider to verify coverage.
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Community Reviews
At Providence, we're dedicated to providing you quality, personalized health care. We are constantly striving to optimize your experience.
As part of ensuring you have a positive experience with Providence, our online provider directory includes ratings and patient comments for select providers. More about our survey.
Very nice dr and friendly people
Providence Patient
Very Professional and knowledgeable!
Providence Patient
Very helpful and caring, listened to me
Providence Patient
All staff and nursing personnel are accommodating, kind, and helpful. Everything is clean and nice.
Providence Patient
Hi , even tho I live almost 3hrs. Away I still come to see Heidi because she gives me attention, care,respect, and most important listens... Thank you Heidi..
Providence Patient
Heidi was knowledge and communication was very refreshing! She was 10 times better than some of the doctors. I didn't feel rushed, and she answered my questions clearly.
Providence Patient
Loved the Dr. I felt like she really took time and she will definitely be my Dr. From now on.
Providence Patient
I appreciated the way Heidi handled the appointment, asked pertinent questions, good physical exam and testing. Although she didn't find anything obvious besides the positive Infuenza A test, she sent me to the ER for further evaluation. Where they found I had pneumonia in both lungs on CT Pulmonary Scan.
Providence Patient
Heidi is caring and attentive. I like how accessible she is to get an appointment with.
Providence Patient
Everyone was very nice and they all had excellent customer service
Providence Patient
Love Dr. Haidi, very nice and very helpful.
Providence Patient
She was very helpful and listen carefully to our question. Took time to examine his injury and gave us very encouraging words.
Providence Patient
I love going to see Heidi. She listens to everything I have to say and is very knowledgeable on the medicine's I take. She's found a migraine medicine that works VERY well for me. I can't tell you how much that helps! I actually recommended her to my co-worker and my co-worker now has an appointment with her.
Providence Patient
Miss Heidi was wonderful. Everyone is always so nice there.
Providence Patient
Dr. Heidi was incredibly welcoming and helpful during my appointment. Despite it being my first time with her, she was highly informative and kind, which completely dispelled any concerns or doubts I had about my first encounter. The medical staff handled my appointment efficiently and swiftly. Although the wait time was slightly longer than anticipated, the receptionist team was also very helpful in checking me in and taking care of my co-pay.
Providence Patient
Overall good experience, was kind and took good care of me during my visit.
Providence Patient
Heidi was very thorough and had some great recommendations about eating a more healthy diet.
Providence Patient
Heidi was very thorough and made sure we knew what the issue was before I left the office or at least did all the necessary tests to find out. Especially after visiting urgent care a few days before that did not help me at all
Providence Patient
Heidi was very caring and great follow up on medication questions
Providence Patient
Dr. Anh is too busy and hard to schedule appointment. But Dr Heidi is very helpful and I appreciate that they take me in quickly.
Providence Patient
I needed to be seeing that day within a few hours and was able to get in appropriately. Heidi, listened to my concerns and symptoms and provided the best possible solution to my urgent health concern in a thoughtful, professional, down to earth manner.
Providence Patient
Heidi took her time and explained everything with me. I really appreciate the care she provided. I would highly recommend her and the office. Thank you
Providence Patient
Heidi was very warm and friendly. I felt comfortable with her, which helped because I had a pap smear done.
Providence Patient
The reason I'm with Providence because I always get good care. Heidi was incredible, kind, listened and very helpful. I really enjoy being with Providence. They take care of my needs. The office is clean. The reception is very kind. I really appreciate doing these surveys.Or else I wouldn't do it
Providence Patient
I was very happy with the way Heidi handled this visit. She asked a lot of questions, and she listened to my answers along with my concerns. She ordered blood tests, and after I received the results, she sent me an email to say that she was very pleased with those results. I'm very happy to have her as my primary physician.
Providence Patient
Heidi was extremely fast in setting up various procedures and filling prescriptions for me.
Providence Patient
She is good and care PA
Providence Patient
She is good PA.
Providence Patient
It was great. Heidi was very thorough and knowledgeable.
Providence Patient
Heidi PA is super knowledgeable and respectful, compaciote very caring I love her
Providence Patient
She was great, and the nurses and clerical staff were great also!
Providence Patient
Thank you , Heidi
Providence Patient
Wasn't expected to see a doctor as quickly as I did. Thank you for being there
Providence Patient
Good experiences
Providence Patient
I'm very happy with my care team!
Providence Patient
Heidi was very nice, concerned, and got me the additional diagnostic procedures at hospital the same day I saw her.
Providence Patient
The PA was thorough, was not rushed took the time to answer all my questions. In the past I have been disappointed with the lack of communication and quick dismissal with my doctor, this time I felt I had the time to voice my concerns. I commend PA Heidi S. For the great patient care.
Providence Patient
First visit with this doctor and appreciated being able to get an appointment for a very bad cold and cough on the same day. I had tried to wait but was no longer feeling that I was going to get better on my own and wanted to see a doctor.
Providence Patient
Heidi is easy to talk to went over all my questions and concerns I never felt rushed
Providence Patient
Heidi was amazing. Very caring and understanding. Easy to talk to. She took very good care of me
Providence Patient
I've visited several dr and specialist. The only one I felt that rushed me out of there was the obgyn. Every one else has been a pleasure. I feel the dr there genuinely care about their patients. And all other staff, nurses, receptionist and other staff are professional and friendly.
Providence Patient
I'm coming to this clinics for some many years and I'm very happy about this clinician and group they always nice with patients and take care of them! Thank you for your service. Love you all
Providence Patient
She doesn't show any empathy or care for her patients. Her bedside manner is the worst I've ever seen.
Providence Patient
Excellent customer service. Heidi explained great details. Five stars for excellent doctor. Very knowledgeable.
Providence Patient
Heidi was excellent. She was caring, knowledgeable and efficient.
Providence Patient
Heidi is always kind respectful and informative.
Providence Patient
Heidi and team worked well together. Heidi is professional, caring and thorough expert. Commendable.
Providence Patient
I liked that she got me all the tests needed right away. I didn't like that she insisted I had a condition that I have had before and I know I didn't have it. But I do understand she is covering all the basis.
Providence Patient
Heidi is genuinely caring and takes her time to provide you with explanations and the information needed re: prescriptions. I appreciate that she saw me right away and there wasn't a long waiting period to see her as I needed care right away.
Providence Patient
I love Dr Heidy, she is extremely knowledgeable and cares about patients.
Providence Patient
The kindness continues from this clinic is always warm and caring
Providence Patient
The experience was good
Providence Patient
This was for my 5 year paps smear. I was made to as comfortable as one could be during this appointment and why it was scheduled with a women in the first place.
Providence Patient
Heidi was very attentive, sweet and made me feel very comfortable during my visit.
Providence Patient
Heidi is great Listens to everything and has great recommendations
Providence Patient
Very good like always I like very much my provider Heidi Schoepflin she is very kind and helpful very professional.
Providence Patient
Estoy muy feliz por que ustedes sean mi proveedor m?dico , todos est?n haciendo un excelente trabajo
Providence Patient
The provider seemed very friendly but also seemed to be in a rush, and completely unfamiliar with my medical records or insurance. She literally had one hand on the door handle repeatedly throughout my visit and I felt as though I had no time to ask questions.
Providence Patient
Conditions and Procedures
- Abdominal Cramps
- Abdominal Pain
- Abnormal Bowel Movement
- Abnormal Stool
- Abnormal Weight Loss
- Abrasion
- Acne
- Actinic Cheilitis
- Acute Arthritis
- Acute Back Pain
- Aging
- Alcohol Dependency
- Allergic Conjunctivitis
- Allergic Contact Dermatitis
- Allergic Reaction
- Allergic Rhinitis
- Allergic Wheezing
- Allergies
- Altered Bowel Habits
- Anal Itching
- Anal Pain
- Anemia
- Angular Cheilitis
- Animal Bite
- Ankle Injury
- Ankle Instability
- Anorexia
- Anxiety
- Aphthous Ulcers
- Arm Pain
- Arm Weakness
- Arthralgia
- Asthma
- B12 Deficiency Anemia
- B12 Shots
- Back Injury
- Back Muscle Injury
- Back Muscle Pain
- Back Pain
- Back Spasm
- Bedbugs
- Behavioral Disorders
- Bereavement
- Bilateral Knee Pain
- Birth Control Counseling
- Birthmark
- Bleeding During Intercourse
- Bleeding Hemorrhoids
- Blister
- Blood In Stool
- Blurred Vision
- Breast Discharge
- Breast Examination
- Breast Lump
- Bright Red Blood Per Rectum
- Bronchitis
- Bruising
- Burns
- Camp Physicals
- Celiac Disease
- Cellulitis
- Cerumen Removal
- Chest Pain
- Chest Pain On Breathing
- Chlamydia
- Choking Sensation
- Cholesterol Disorders
- Cholesterol Management
- Chronic Abdominal Pain
- Chronic Cough
- Chronic Diarrhea
- Chronic Disease Management
- Chronic Fatigue Syndrome (Cfs)
- Chronic Kidney Disease (Ckd)
- Chronic Migraines
- Chronic Obstructive Pulmonary Disease
- Chronic Pain
- Claudication
- Cold Intolerance
- Cold Sore
- College Health
- Common Cold
- Concussion
- Concussion Testing
- Conduct Disorder
- Confusion
- Congenital Ear Deformity
- Conjunctivitis
- Constant Nausea
- Constipation
- Contact Dermatitis
- Coping Skills
- Cough
- Cradle Cap
- Cystitis
- Daytime Sleepiness
- Decrease In Appetite
- Decreased Libido
- Dehydration
- Dementia
- Depressed Mood
- Depression
- Dermatophytosis
- Developmental Assessment
- Diabetes Counseling
- Diabetes Education
- Diabetes Management
- Diabetes Mellitus
- Diabetes Therapy
- Diarrhea
- Diet And Exercise
- Diet And Nutrition
- Diplopia
- Disability Evaluation
- Disorder Of Balance
- Distractible
- Diverticulitis
- Dizziness
- Drug Reaction
- Dry Nose
- Dry Scalp
- Dry Sinus
- Dry Skin
- Dyshidrosis
- Dysmenorrhea
- Dyspepsia
- Dysphagia
- Dysphoria
- Dyspnea On Exertion
- Dysuria
- Ear Discharge
- Ear Drainage
- Ear Exam
- Ear Infections
- Ear Pressure
- Earache
- Eating Disorders
- Eczema
- Elbow Pain
- Elbow Sprain
- Emphysema
- Employee Health
- Enlarged Prostate
- Environmental Allergies
- Epicondylitis
- Epigastric Pain
- Epistaxis
- Erectile Disorder
- Eructation
- Erythema
- Executive Physical Examinations
- Eye Infections
- Eye Pain
- Eye Strain
- Face Swelling
- Facial Nerve Palsy And Paresis
- Facial Pain
- Facial Tingling
- Falls
- Family Planning
- Fasciculations
- Fatigue
- Fecal Incontinence
- Feeding Problems
- Fever
- Fever With Chills
- Fibrocystic Breast Changes
- Fibromyalgia
- Finger Pain
- First Degree Burns
- Fitness For Duty Evaluations
- Flatulence
- Floaters
- Flu Shot Vaccination
- Folliculitis
- Food Allergy
- Food Poisoning
- Foot Injury
- Foot Pain
- Frailty
- Frequency Of Urination
- Frequent Urinary Tract Infections
- Gastric Ulcer
- Gastroenteritis
- Gastroesophageal Reflux Disease
- General Well Visit
- Genital Herpes, Female
- Genital Herpes, Male
- Genital Warts
- Gluten Allergy
- Gluten Intolerance
- Gluten Sensitivity
- Gout
- Grave's Disease
- Grief
- Groin Mass
- Groin Pain
- Gum Infection
- Gynecological Exam
- Hand Injury
- Hand Pain
- Head Congestion
- Headache
- Health Maintenance
- Hearing Loss
- Heart Disease
- Heart Murmur
- Heart Racing
- Heat Illness
- Heat Intolerance
- Heel Pain
- Hematochezia
- Hematuria
- Hemoptysis
- Hemorrhoids
- Hepatitis
- Hepatitis A Vaccination
- Hepatitis B Vaccination
- Hernia
- Herpes
- Herpes Zoster
- Herpetic Whitlow
- Hip Pain
- Hirsutism
- Hoarseness
- Hot Flashes
- Human Bites
- Human Immunodeficiency Virus (Hiv)
- Human Papilloma Virus (Hpv)
- Human Papilloma Virus (Hpv) Vaccination
- Hyperglycemia
- Hypertension
- Hyperthyroidism
- Hypothyroidism
- Impacted Cerumen
- Impetigo
- Infectious Mononucleosis
- Influenza
- Ingrown Hair
- Ingrown Nail
- Insect Allergy
- Insulin Resistance
- Intention Tremor
- Interstitial Cystitis
- Intertrigo
- Iron Deficiency Anemia
- Irregular Menstruation
- Irritability
- Itchy Ear
- Jaundice
- Jaw Pain
- Joint Sprain
- Joint Stiffness
- Joint Swelling
- Joint Warmth
- Keloid
- Keratin Cyst
- Keratitis
- Keratosis Pilaris
- Knee Click
- Knee Injury
- Knee Pain
- Labyrinthitis
- Laceration
- Lactose Intolerance
- Laryngitis
- Lateral Epicondylitis
- Lazy Eye
- Leg Numbness
- Leg Pain
- Leg Weakness
- Lethargy
- Lgbtq+ Health
- Lice
- Lifestyle Modification
- Lipomas
- Lower Back Pain
- Lump In Throat
- Lyme Disease
- Lymphadenopathy
- Malaise And Fatigue
- Mastodynia
- Measles Vaccination
- Medial Epicondylitis
- Memory Disorders
- Meningitis Vaccination
- Menopause
- Mens Health
- Migraine
- Migraine Treatment
- Minor Injury
- Missed Periods
- Mmr Vaccine
- Mood Symptoms
- Motion Sickness
- Mouth Bleeding
- Mouth Pain
- Mouth Ulcer
- Muscle Cramps
- Muscle Strain
- Muscle Tears
- Muscle Weakness
- Musculoskeletal Pain
- Myalgia
- Nail Disease
- Nasal Congestion
- Nasal Obstruction
- Nausea
- Neck Muscle Injury
- Neck Pain
- Neck Sprain
- Neonatal Acne
- Nevus
- Newborn Care
- Newborn Feeding Problems
- Night Sweats
- Nightmares
- Nipple Discharge
- Noisy Breathing
- Norovirus
- Nose Pain
- Numbness
- Nutrition And Health
- Nutritional Counseling
- Obesity
- Odynophagia
- Optic Migraines
- Orthopnea
- Orthostatic Hypotension
- Osteoarthritis
- Osteopenia
- Osteoporosis
- Otalgia
- Otitis
- Overweight
- Pain Management
- Palpitations
- Panic Reaction
- Pap Smear
- Paresthesia
- Paronychia
- Patellofemoral Syndrome
- Penile Bleeding
- Penile Discharge
- Performance Anxiety
- Persistent Cough
- Pertussis
- Pharyngitis
- Plantar Fasciitis
- Pleurisy
- Pleuritic Pain
- Pneumonia
- Pneumonia Vaccination
- Poison Ivy
- Poison Oak
- Polypharmacy
- Positional Vertigo
- Post Nasal Drip
- Postcoital Bleeding
- Prediabetes
- Preoperative Evaluation
- Preventive Medicine
- Problems With Smell And Taste
- Prostate Cancer Screening
- Prostate Examination
- Prostate Specific Antigen Blood Test
- Pruritus
- Psychomotor Agitation
- Pulmonary Infections
- Pyelonephritis
- Rash
- Rectal Bleeding
- Rectal Pain
- Reproductive Health / Oral Contraception
- Respiratory Syncytial Virus
- Restless Legs Syndrome
- Retained Tampon
- Rhinitis
- Rosacea
- Scab
- Scabies
- Scaly Skin
- School Anxiety
- School Physical
- Sciatica
- Scratchy Voice
- Scrotal Pain
- Seasonal Allergies
- Seborrheic Dermatitis
- Secondary Enuresis
- Sensitive Skin
- Severe Asthma
- Sexual Health
- Sexually Transmitted Disease (Std)
- Shin Splints
- Shingles Vaccination
- Shortness Of Breath (Sob)
- Shoulder Injury
- Shoulder Pain
- Shoulder Sprain
- Shoulder Strain
- Sickle Cell Disease
- Sinus Pain
- Sinus Pressure
- Sinusitis
- Skin Abscess
- Skin Cancer Screening
- Skin Disease
- Skin Tag
- Skin Tag Removal
- Sleep Disorders
- Sleep Terrors
- Slowing Of Urinary Stream
- Smoker Cough
- Snoring
- Sore Throat
- Spider Bite
- Splinter Removal
- Sports Physical Exam
- Sports Related Concussion Testing
- Sprain
- Sputum Production
- Staphylococcus Infections
- Stomach Cramps
- Stomach Pain
- Stool Changes
- Straining On Urination
- Strep Throat
- Stress Incontinence
- Stridor
- Stye
- Substance Addiction
- Sudden Infant Death Syndrome
- Suicidal Ideation
- Sunburn
- Suture Removal
- Swallowing Problem
- Syncope
- Tachycardia
- Teething
- Tension Headache
- Testicular Pain
- Throat Tightness
- Thumb Dislocation
- Thyroid Disorder
- Tick Borne Infections
- Tinea Capitis
- Tinea Corporis
- Tinea Cruris
- Tinea Pedis
- Tingling
- Tinnitus
- Tobacco Use Cessation
- Tongue Pain
- Tongue Swelling
- Tracheobronchitis
- Travel Medicine
- Traveler's Diarrhea
- Tremor
- Tuberculosis (Tb) Test
- Twitching
- Type 1 Diabetes
- Type 2 Diabetes
- Unsteady Gait
- Upper Back Pain
- Upper Respiratory Infection
- Urethral Discharge
- Urge Incontinence
- Urinary Hesitation
- Urinary Retention
- Urinary Tract Infection
- Urinary Urgency
- Urticaria
- Vaccinations
- Varicella
- Varicella Vaccination
- Vasovagal Syncope
- Vertigo
- Viral Conjunctivitis
- Visual Discomfort
- Visual Disturbance
- Vitamin D Deficiency
- Vitamin Deficiency
- Voice Problems
- Vomiting
- Warts
- Weakness
- Weight Loss
- Weight Problem
- Well Child Exam
- Wellness
- Wheezing
- Wrist Pain
- Wrist Sprain
Heidi is the most caring person ever, she try's her best to do her job, i have nothing negative to say about Heidi. I dont see her her very often, but when i do, its a joy. Thank you Heidi!!!
Providence Patient