Patients and Visitors

With any new experience there is an element of uncertainty. If this is your first hospital visit, you probably have many concerns regarding your care, such as what to expect, who to ask questions of, and what is the best way to participate in your recovery.

This information should answer many of your questions and make you feel more comfortable about your hospitalization.

Our team of nurses, doctors, technologists, technicians, therapists, and support staff all share in the Providence tradition of caring. Together, we are dedicated to providing skills and services necessary to give you excellent, respectful care.

You are the key member of your healthcare team, and because of that we encourage you to become involved in your health care. Ask questions. Tell us your concerns, hopes, and needs related to your care, treatment, services or any patient safety issues. With your assistance, we can work toward our mutual goal: giving you excellent care in a supportive environment.

Are you covered?

Find your insurance

What to wear to the hospital

Please dress in loose, comfortable clothing that can be folded for storage. We will provide a gown and slippers. Leave any jewelry, hair accessories and valuables at home.

You may wear contact lenses to the hospital, but you must remove them prior to surgery. Please bring a storage case with you.

Fall prevention

Fall prevention is a joint responsibility between patients, family members, and the healthcare team. Your medical condition may change your ability to move safely. In fact, patients often fall because they are on medications that make them dizzy or drowsy, they are weak and unsteady due to illness or medical procedures, or because they've been sitting or lying down for long periods. Your fall risk is assessed when you come in to the hospital and this assessment is repeated frequently during your stay. If you are at risk of falling, a yellow tab is placed on your hospital I.D. band.

Because we are committed to your safety, we will require that you:

DO NOT get up unattended - use your call light

  • Keep necessary items in reach, including your call light
  • Wear the provided skid proof foot wear
  • Do not go to the restroom without our assistance
  • Do not remove, unplug, or disable provided safety alarms

In addition to the above, your healthcare team will:

  • Provide you with individualized fall prevention strategies
  • Provide special safety equipment (i.e. bed, lift, transfer equipment, etc)
  • Provide supervision
  • Visit you frequently throughout the day & night
  • Educate you and your family on fall prevention

TV

Televisions are provided in each patient room. Please be considerate of others and keep the TV volume down. The sets are controlled by the pillow speaker which may be clipped to your bed or by controls located on the side rail panel. Channel listings are located at the back of your Patient Guide. All televisions have closed captioning available for the hearing impaired.

Electrical appliances

Electrical appliances including hair dryers, curling irons, razors, radios, heating pads, portable heaters, VCRs, computers and other devices are not permitted in patient rooms. You may use only battery-operated devices.

Food services

Overall health depends a lot on the foods you eat, that is why at Providence Medical Centers, we provide wholesome, nourishing and well-balanced meals. We'll make every effort to provide nutritious meals that are prepared according to your doctor's orders.

No smoking policy

Because we care about your health and that of our employees and visitors we do not allow smoking within our Providence Medical Centers. Smoking is, however, permitted 25 feet from the front entrance.

Oxygen

Special regulations are in effect in areas where patients are receiving oxygen. Electrically operated equipment and aerosol products are not permitted in these areas.

Fire Drills

For your protection, the hospital conducts fire and disaster drills regularly. If a drill occurs while you are in the hospital, you will hear an announcement prior to the drill. Please remain calm and remain in your room. The hospital is a fire-resistant building and the staff is trained in fire protection and safety. In the unlikely event of an actual fire, our staff will assist you.

Medications

All medications you take while in the hospital are prescribed by your doctor, are dispensed by the hospital pharmacy, and are administered by a nurse. Patients are not permitted to administer their own medicine or keep personal medications at their bedside.

Wheelchairs

Wheelchairs are available on all nursing units. Your medical condition, medical procedures you have had, or medications you have been prescribed may make getting in and out of the wheelchair difficult without assistance. Please ask for help from a member of the hospital staff before getting in or out of a wheelchair, even if you feel fine.

Gifts for patients

Visitors should check with the nurse before bringing gifts of food or drink to patients. If you are sending flowers to a patient please keep in mind that large plants and flowers are difficult to transport upon discharge. For your protection, flowers and plant arrangements are not allowed in our Intensive and Coronary Care Units, as well as our Sub-Acute Unit.

Mail

Letters and packages for patients are delivered promptly to patients' room by hospital staff.

Newspapers

Newspapers are delivered Monday through Friday to patient rooms.

Volunteers

We have a wonderful group of volunteers who contribute many hours of service to the hospital. They supplement the services of the hospital staff in many ways and can be identified by their light blue uniforms and nametags.

Social workers/case managers

A social worker is assigned to patient care areas and is trained to assist patients and family members to deal with financial, social and emotional problems that relate to illness or hospitalization. The department works with patients and families to help deal with long-term illnesses and rehabilitation and are involved in discharge planning. To contact the department, please ask your nurse.

Patient concerns

If you have any concerns or problems during your stay, we have a Patient Relations representative on staff to assist you. If you need assistance just ask your nurse to call the patient relations representative.

Pre-registering for your hospital visit will prepare us for your arrival and save you time when you check into the hospital. Please complete this form and fax or email it to:

Access Pre-Services/ Regional Business Office
4190 W. 190th Street, Torrance CA 90504

Fax: 424-327-9932
Email: CAAccess.OBRegistration@providence.org
For questions, call 310-303-6926 or toll-free 833-388-1351

For patients being admitted within the next 48 hours

Please do not fill out this form. Call the hospital directly during normal business hours to pre-register by phone. If you have a Monday appointment, you cannot pre-register online or by phone after 5 p.m. on Friday. You will be able to register when you come in for your Monday appointment. 

Providence Tarzana Medical Center
18321 Clark Street
Tarzana, CA 91356
818-708-5683

Billing and financial assistance

Pay your bill online, get answers to your billing questions and learn more about our financial assistance program. You can also view the standard charges for our hospitals (pricing transparency).

Go to billing

 

 

Visitors are a welcome part of a hospital stay and are important to your recovery. Rest is also important. If you wish, nursing staff will restrict your visitors. Visiting hours vary according to nursing unit and individual patient needs. We ask your consideration for other patients and your assistance in controlling noise and the number of visitors.

Guidelines

  • General hospital visitors must be 16 years old or older with proof of ID, unless special arrangements have been made prior to the visit with the patient's medical team.
  • Acceptable forms of ID include valid California, Identification Care, California Driver's License, High School or College ID or passport.
  • Please check with the patient's nurse for visiting hours and instructions for intensive care, pediatric intensive care, neonatal intensive care and pediatric patients.
  • During the flu season, special visiting restrictions may be in place, so it is always good to check with the patient's nurse before visiting.
  • Family and friends can be good medicine for patients and are welcome to visit. However, getting plenty of rest is vital to recovery. In order to enhance the quality of care, we have designed specific visiting guidelines. All visitations are subject to change in order to meet the specific needs of the patients. Visitors with colds, sore throats or any contagious diseases should not visit patients. Visitors may be asked to leave the room during tests, treatments or when the doctor or nurse needs to see the patient.

General visiting hours

11 a.m. - 8 p.m.

Maternity department

24 hours - Father/Partner
11 a.m. - 8 p.m. - All other visitors over the age of 16.

Pediatric Intensive Care Unit (PICU)/Neonatal Intensive Care Unit (NICU)

Parents may visit any time except during shift changes, which are 6:45 a.m. - 8 a.m. and 6:45 p.m. - 7:30 p.m. Only parents are allowed after 8 p.m. and during procedures.

Intensive Care Unit (ICU)/Critical Care Unit (CCU)

Immediate family members (if there is no family, then those closest to the patient) may visit for 10 minutes at a time 24 hours a day, except during shift changes from 6 a.m. - 8 a.m. and 6 p.m. - 8 p.m. Visitors are limited to two at a time. Children under the age of 16 are not permitted.

Long term care

11 a.m. - 8 p.m. All visitors welcome.

Surgical patients

Before surgery, family members may visit during regular visiting hours. After surgery, our surgical staff will tell them when they may visit next. Children under the age of 16 must be supervised at all times and may not be left unattended in the lobby.

Providence Tarzana Medical Center offers a broad range of educational and support programs to assist patients, their families, friends and caregivers with coping and living with a variety of medical conditions and procedures.

NICU Family Support Group

Parents and families of past and present NICU patients are welcome to meet with this monthly support group to share experiences and connect with lactation, occupational and physical therapy resources. Lunch will be served. Please RSVP by calling 818-708-5252.

Time: The 1st Friday of every month, 12 - 1 p.m.
Location: Tarzana Medical Building at 5525 Etiwanda Ave. Suite 304-A
Parking: Validated parking available in the main Providence Tarzana parking structure

Diabetes Support Group

Come meet with a support group to share your experiences, feelings and thought about diabetes. This group is facilitated by educators of the Diabetes Care Center and will help people with diabetes and their families:

  • Increase their understanding of diabetes
  • Recognize and remove "road blocks" that prevent better control
  • Provide skills to cope with every day life

Time: Fourth Monday of each month, 6 - 7 p.m.
Location: Providence Tarzana Medical Center, North Conference Room 3
Free of charge.

Valley Pumpers Diabetes Support Group

This support group is for all those who are using an insulin pump or who are interested in insulin pump therapy. This group shares knowledge, experiences and concerns at a very practical level. Strength and hope are gained from sharing stories and learning from one another.

Time: Last Thursday of each month, 7:30 p.m. - 8:30 p.m.
Location: Providence Tarzana Medical Center, North Conference Room 3
Free of charge.

Sharing to Heal Early Loss

A six week, free support group for families dealing with miscarriage, medical termination of pregnancy, stillborn loss and newborn loss issues. For more information, call 818-609-2280.

Oncology support

Look Good...Feel Better is a free program that teaches beauty techniques to women in active cancer treatment to help them combat the appearance-related side effects of treatment. The class offers:

  • A supportive environment for participants
  • Information on coping with hair loss, including eyebrows and eyelashes
  • Skin care and make-up techniques

For more information, call 661-298-0886.

Dyslexia support

Support group for learning disabled adults and the group provides resources and coping skills for everyday living. For more information, call 818-789-3500.

Our discharge programs are designed to ease the transition from hospital to home.

Bedside delivery program

The bedside delivery program is designed to assure patients have their post-discharge medications delivered directly to their rooms on the day of discharge. Patients leaving the hospital usually have at least one prescription they will need once they leave the hospital. At Providence Tarzana Medical Center, we realize it can be difficult to stop at the pharmacy and get these prescriptions filled before going home.

Working with Walgreens, PTMC has instituted a program where patients are visited by a Walgreens pharmacy technician. The technician explains the program, and if the patient wants to participate, arrangements are made to have the discharge prescriptions filled and delivered to the patient in the hospital the day of discharge or available for express pick-up. The pharmacy technician also provides consultation services when the prescription is dispensed and conducts a wellness ‘check-in’ call two days after discharge.

Care Transition program

The Care Transition Program at Providence Tarzana Medical Center is a free service for hospitalized Medicare fee-for-service patients. The program is initiated while the patient is in the hospital. The Care Transition coach visits the patient in the hospital and introduces the program. If the patient is interested in participating, the coach will schedule a home visit soon after the patient is discharged. The coach meets the patient at home and reviews discharge instructions; makes sure doctor appointments are scheduled and attended; arranges for services such as meal deliveries; and reviews medications as well as any symptoms. Should red flags arise during the visit, the coach will take action to ensure the patient receives the proper assistance or intervention. The coach follows up with the patient by phone at least twice within the month after discharge to further review the patient’s condition, concerns and needs for any additional services.

This free, post-discharge service:

  • Bridges gaps between hospitals, patients and primary care physicians.
  • Provides patient-centered care.
  • Links patients to important resources that have been shown to promote successful recovery. Resources include meals, transportation, medication and support services.
  • Encourages patients to stay connected to their primary care physicians by keeping follow-up appointments.
  • Increases knowledge of health care needs.

The program has been shown to reduce readmissions and emergency room visits while empowering patients to manage their recoveries.

At Providence, we support an individual’s right to choose the care they want. Our Ethical Directives of Catholic Healthcare call on us to respect the dignity of each person.

Advance Care Planning (ACP) encourages patients and families to talk about and document their care preferences in advance to ensure that the care they receive is aligned with their goals, values, and priorities. We have provided resources for you and your family to help you have the conversation and document your wishes in writing.

An advance health care directive lets your physician, family and friends know your healthcare preferences, including the types of special treatment you want or do not want at the end of life, your desire for diagnostic testing, surgical procedures, cardiopulmonary resuscitation and organ donation. By considering your options early, you can ensure the quality of life that is important to you and avoid having your family make critical medical care decisions for you under stress or in emotional turmoil.

How to get started

The best time to start the conversation about the kind of care you’d want if you were in an accident or became seriously ill is now. The Institute for Human Caring is dedicated to engaging the community and health care providers in conversations about what matters and ensuring that our patient’s care preferences are honored. We can help you think about the care you’d want, talk to your loved ones about your decisions, choose your advocate and complete an advance directive.

Start the Conversation with these Four Steps:

  • THINK - about your values, goals and care preferences if you were to become seriously ill
  • TALK - to your loved ones about these care preferences
  • CHOOSE - someone to speak for you if you can’t speak for yourself
  • COMPLETE - an Advance Directive

Advance directive tool kit

Learn how to make decisions about the care you would want to receive if you become unable to speak for yourself. Visit Institute For Human Caring to access Providence Advance Directive tool kit in multiple languages to assist you and your family in having the conversation, selecting a health care decision maker and completing an Advance Directive.

Five Wishes

Five Wishes serves as an Advance Directive and is a legally-valid tool available for your use. Five Wishes helps ensure your wishes, and those of your loved ones, will be respected-even if you cannot speak for yourself.

POLST (Physician Order for Life Sustaining Treatment)

Physician Orders for Life-Sustaining Treatment (POLST) is a physician order that outlines a plan of care reflecting a patient’s wishes concerning care at life’s end. The POLST form is voluntary and is intended to:

  • Help you and your patient discuss and develop plans to reflect his or her wishes
  • Assist physicians, nurses, healthcare facilities, and emergency personnel in honoring a person’s wishes for life-sustaining treatment
  • For more information, please visit POLST for health care providers

Non-English Speaking and Deaf and Hard-of-Hearing Individuals

Language interpreters for those who speak English less than very well are provided at no charge. This service is available to patients and their companions during all business hours. Both over-the-phone interpreter services and Video Remote Interpreting (VRI) are available. This technology provides quick access to remote ASL interpreters and to many languages and dialects.

Notice of Interpretation Services

Interpreter and Translation Services/HearingDevices (Language Access Plan for LimitedEnglish Proficiency Persons)

For questions, concerns, or complaints contact the department manager or the support services listed below:

California Relay Service
Dial 711 (or 9-711 from a hospital phone)
TTY English 800-735-2929, Spanish 800-855-3000

Patient Relations Department
Providence Saint Joseph Medical Center
501 S. Buena Vista Street Burbank, CA 91505
818-843-5111

California Department of Health (CDPH)
Health Services, Complaints
1-800 -228 -5234 3400
Aerojet Ave. #323
El Monte, CA 91731

Risk Management
Licensing and Compliance
818-847-4747