Columbia Surgical Specialists, Spokane Ear, Nose, and Throat, and Columbia Hearing Centers are now part of the Providence Family

We’re thrilled to be able to offer you the same great services that you have come to know and trust, now as part of the Providence family. Thank you for your continued support and the opportunity to be your chosen specialty healthcare provider.

Please review the information below to help you navigate, or contact your care team with any specific questions.

Providence, in partnership with Columbia Surgical Specialists, will continue to provide premiere medical care for you. As our patient, you will continue scheduling your appointments at the same locations with the same great staff and providers.

To schedule your next visit, please visit:

As we have had the privilege to serve our patients and their families over the past several decades, the specialty divisions within Columbia Surgical Specialists have continued to prosper and grow. What started out as Spokane Ear, Nose & Throat and Surgical Specialists of Spokane, now includes seven specialties in six different locations, throughout the Spokane region. This partnership with Providence allows us to better serve our patients and expand access to an even wider range of specialty and surgical care.

Columbia Surgical Specialists will remain an independent provider group, providing the same great services that patients have come to know and trust. The management of our clinics will transition to Providence Medical Group, which will offer our patients access to comprehensive primary and specialty care.

Our teams are working together to continue your care. We look forward to continuing to provide our patients with the region’s premier healthcare experience, from the same great teams in the same great locations. Thank you for your continued support and the opportunity to be your chosen specialty healthcare provider.

Please see below FAQ’s to answers to some questions or concerns you may have. 

Frequently asked questions (last updated 11/23/2022)
  • Why did CSS and Providence decide to join?

    CSS & Providence have long respected each other and collaborated to provide high-quality care for many years. This formal alignment will expand access to a wide range of specialty and surgical care, providing even more opportunities for the community to receive the best care possible.

  • What is happening and when?

    CSS and Providence are partnering to jointly provide clinical and surgical services to patients in the Spokane community starting in December.

  • Will I be able to see my same provider?

    Yes, you will still be able to see your provider at the same locations.

    • This agreement includes: Spokane Ear, Nose & Throat, Surgical Specialists of Spokane, Spokane Colon & Rectal Surgeons, Fyzical Therapy & Balance Centers, Columbia Hearing Centers, Spokane Urogynecology, and Spokane Breast Center.
    • Dr. Jordan Sand of Spokane Center for Facial Plastics will transition his practice into Sand Plastic Surgery. Further details can be found at www.sandplasticsurgery.com.
  • Will I need to take any action to continue my care with CSS?

    No action is need on your end at this time. Our teams are working together to continue your care and will notify you as our formal transition goes into effect. Please reach out to your care team if you have any questions specific to your care.

  • How can I access my medical records?

    As part of our commitment to better serve you, we’re upgrading our electronic health records. Starting December, your electronic health record will become accessible using MyChart. With MyChart, you’ll be able to check in for your appointment, message your care team, schedule appointments, view test results, and more.

    In the meantime, please contact your care team if you have specific questions or would like to access your medical record.

    Sign up for MyChart account

    Register for your MyChart account online or ask for more information at the clinic during your next visit. If you already have a MyChart account, no need to act. Your medical record will be in MyChart soon. Please note that some information may not be fully available right away. We thank you for your patience as we adjust to our new system.

  • Will I be able to receive the same services?

    Yes, our clinics will continue to offer the same services.

  • What kind of changes can I expect?

    We’ll be providing the same great services that you have come to know and trust, but under new names and new management with Providence. Our providers and care team will remain the same, but billing and administration of our clinics will be handled by Providence. This change also allows our patients even better access to Providence’s wide network of comprehensive primary and specialty care.

  • Will there be changes to my insurance?

    Providence is contracted with most of the same insurance companies as Columbia Surgical Specialists. Providence will complete insurance authorizations (insurance benefits) for all patients. Depending on your specific health plan, there may be a difference in coverage so we recommend reaching out to your insurance provider to verify. Our team will work with you based on your unique situation.

  • Will I get separate bills?

    Services received through December 4 will be billed by Columbia Surgical Specialists. Starting December 5, when receiving services from a CSS provider you will receive a bill from Providence. Please note that you may receive multiple or additional statements for certain procedures or services performed. Please consult with your care team with specific questions.

    If you have questions about a bill, please contact 509-455-4920 or contact the clinic you received services from.

  • Who do I call if I have questions about a bill from Columbia Surgical Services or Providence?

    For questions about your bill, please call 509-455-4920.

  • How can I pay my bill?
    For services provided on or before December 4

    Patients can pay bills online using the CSS patient portal: www.personapay.com/columbiaspecialists/login

    Please note that CSS will no longer be able to accept cash payments starting December 5, 2022.

    For services provided on or after December 5

    Patients can pay bills online using their MyChart account, online at: pay.instamed.com/ProvidenceColumbiaSurgical or by submitting a check to:

    Providence
    PO Box 421
    Liberty Lake, WA 99019

  • How can I contact my care team?

    Please use the same telephone numbers to schedule your next visit or contact your care team:

For questions about your bill from CSS, please call 509-455-4920.

Columbia Surgical Specialist, in partnership with Providence Medical Group, will continue to provide premiere surgical and medical treatments for your patients. Our scope of services will remain unchanged.

We provide expertise in the following fields:

  • Ear, nose and throat medical and surgical issues
  • General surgical complaints
  • Colon and rectal surgical issues
  • Urogynecology issues
  • Hospital-based trauma services
  • Audiology and hearing services
  • Breast disorders
  • Allergy evaluation and management

We appreciate your trust in our surgeons and our clinic. The mechanism for referrals will be changing as outlined below, however our care and dedication to our shared patients remains unchanged.

View Referral Information

How to Connect With a Columbia Surgical Specialist Doctor

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View Insurance Options

Columbia Surgical Specialists gladly accepts and bills most insurance plans.

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Make an Appointment

When you’re ready, call your physician’s office or request an appointment online.

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Manage Your Care with MyChart

When you sign up for MyChart, you can manage your own medical record and your family’s medical records from home or any computer, tablet, or smartphone. Login to MyChart to:

  • Connect with your doctor
  • Email your care team
  • Pay your hospital bill
  • Request prescription refills
  • Schedule an appointment
  • View lab results