Financial Assistance at Providence
In keeping with our mission and core values, Providence cares for people and their health needs regardless of their ability to pay. We are committed to working with our patients through any financial issues, including finding ways to make medical care more affordable — even if that means lowering our bills to accommodate special needs and circumstances. We know that people sometimes get sick very suddenly and that medical bills can be hard to pay. If you are having trouble paying for all or some of your health care, we encourage you to talk with a Providence Financial Counselor or someone in our business office about how we can help you.
What Is Covered?
We can help eligible patients in paying for only medical services received at a Providence facility.
Government and Community Programs
If you are without health insurance, you may be eligible for other programs. We can help you discover whether these government and community programs (Medicaid and Veteran Affairs benefits) can help cover your medical bills. We also can help you apply for these programs.
Discounts for Uninsured Patients
Providence offers a discount for patients who may not have health insurance coverage. Please contact us about our discount program.
Financial Assistance Program
Providence helps patients who may not have the financial ability to pay all their medical bills. Any of our patients can apply to get help. To qualify you will need to answer questions about your financial situation. We also can help you apply for other insurance coverage. You also will need to give us certain items, such as income statements, tax return forms and a record of your monthly bills.
Providence will work with all its patients needing help in paying medical bills. How much help patients receive will depend on their individual financial situation.
After your insurance company processes the bill (also knows as a claim), the balance (amount owed by you) is due within thirty days. The balance can be paid in any of the following ways: automatic credit card, payment plan, cash, check, online billpay or credit card. If you need a payment plan, please call the number on your billing statement to make arrangements.
Contact Us for Financial Help
For more information about getting help with your Providence medical bills, please contact a financial counselor or billing office at your local Providence facility. We can give you any forms you need and can help you apply for assistance. Patients are strongly encouraged to ask for financial help before receiving medical treatment, if possible. Patients can also apply at any time while receiving treatment and anytime during the billing process.
Mail completed application with all documentation to:
Santa Rosa Memorial Hospital
Attn: Financial Assistance
P.O. Box 4119
Santa Rosa, CA 95402
Be sure to keep a copy for yourself.
To submit your completed application in person: Take to the Business Office.
We will notify you of the final determination of eligibility and appeal rights, if applicable, within 30 days of receiving a complete financial assistance application, including documentation of income.
The financial assistance application is also available in the following translations:
Learn about our financial assistance program, what is covered and how to apply for help paying your medical bill.
The financial assistance policy is also available in the following translations:
The plain language summary describes the Providence financial assistance policy, other coverage options and where to get help for care received at a Providence hospital.
The plain language summary is also available in the following translations:
No person eligible for financial assistance under our financial assistance policies will be charged more for emergency or medically necessary hospital care than the amounts general billed to people with insurance covering such care. Understand how the amounts generally billed are calculated.
Download a list of providers who do and do not participate in financial assistance determination. Choose the hospital where you received or plan to receive care.
- Providence St. Joseph Hospital and Redwood Memorial Hospital
- Santa Rosa Memorial
- Queen of the Valley Medical Center
NOTE: Providers that do not follow the hospital’s financial assistance policy may have their own financial assistance policies, so please contact the provider directly if you have any questions regarding their policies.