Manage Your Health Online with MyChart

What is MyChart?

MyChart is a secure online portal that allows you to access your electronic medical record and send messages to your doctor directly without going to the clinic or picking up the phone. You can also:

Access your test results
No more waiting for a phone call or letter — view your results and your doctor's comments within days.

Communicate with your doctor
Get answers to your medical questions from the comfort of your own home.

Pay online
View and pay your hospital and clinic bills.

Manage your appointments
Schedule your next appointment, check in online or view appointment details.

Request prescription refills
Send a refill request for any of your refillable medications.

MyChart Access for Pediatric Patients Ages 12 and Up

It’s important for parents, guardians and teens to understand patient rights when it comes to accessing information in MyChart.

In consideration of state laws granting rights to teen patients, when a pediatric patient turns the age of 12, Providence changes MyChart settings such that teen patients can access their medical records privately. This is because they have reached the “age of majority” – meaning they can seek care independently for certain healthcare conditions.

Beginning June 30, 2026, teens who already have a MyChart account will need to reactivate their account with help from their clinic and/or care team. This does not delete the teen’s health information or change their care.

After reactivating their account, or setting one up for the first time, teens will be able to see more of their own health information in MyChart, such as notes, results, appointments and other parts of their medical record. Some information may still be limited when required for privacy or legal reasons.

Parent/guardian access (also called proxy access) is not being removed as part of this update. Proxy access will continue, and additional updates are planned later in 2026 to expand what parents and guardians can do in MyChart while still protecting teen privacy.

FAQs for parents/guardians

Proxy access grants someone other than the patient access to certain information or tools in the patient’s MyChart account. Parents and guardians are granted full proxy access to their minor child’s MyChart account until the child turns 12. In other instances, an adult (e.g., an aging senior) may grant proxy access to another adult (e.g., son or daughter) who helps care for him or her.

Note: The patient does not need to have a MyChart account of their own to grant proxy access.

The process for granting proxy access remains unchanged, and existing proxies will have their access updated automatically. New features for proxies include the ability to schedule visits for their children and access their children's vaccine history.

To maintain privacy for sensitive visits that teens may schedule independently, parents will not be able to view upcoming or past visits. Currently, parents’ access is limited to messaging with the primary care provider.

After a child turns 12, a parent/guardian will no longer be able to use MyChart for functions outside of messaging. This may include:

Directly scheduling appointments for their child
Viewing test results for their child
Viewing messages sent directly to the child from their provider
Viewing after-visit summaries from their child’s office visit
Viewing immunization records for their child

This is an organizational policy in consideration of state laws giving rights to teen patients. On a patient’s 12th birthday, Providence changes parent and guardian MyChart proxy access to “messaging only” to comply with state laws regarding the privacy of medical records for teen patients. If you need assistance adding the proxy message function to your account, please contact your child’s provider’s office.

In accordance with state laws, the “age of majority” is the age when a minor pediatric patient can seek care independently for certain healthcare conditions.

Please contact your child’s clinic if you have questions about proxy access. Parent and guardian proxy access is separate from the teen’s own MyChart account.

Teens should not share their MyChart username or password. Parents and guardians should use their own proxy access to support their teen’s care.

All patients have a right of privacy regarding their health information. Though we encourage teens to discuss all issues with their parents, their privacy and rights must be safeguarded. For this reason, and in accordance with state laws, parents and guardians have limited access to their child’s health information by default once they turn 12.